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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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The Employment Specialist will conduct assessment interviews to gather information relative to client’s skills, education and interests. He /she will Design and facilitate vocational/employment group and maintain an active employment vocational/educational data bank and serve as Program Representative at Workforce and Employment Initiatives and Meetings. The specialist will identify barriers to employment e.g.-ESL, Substance Abuse , Mental Health and in collaboration with Case Manager make appropriate referrals. Provide career coaching and assist with resume preparation, job search and filing applications.
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The Shift Supervisor provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. He/she will be responsible for maintaining fire safety and developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. The Supervisor will perform administrative duties as requested, including but not limited to: filling out transfer paperwork, completing intakes with new clients, compete Incident Reports Maintain roster in CARES and accurately record bedding. Maintains CPR and F-80 certification.
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The Shift Supervisor provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. He/she will be responsible for maintaining fire safety and developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. The Supervisor will perform administrative duties as requested, including but not limited to: filling out transfer paperwork, completing intakes with new clients,compete Incident Reports Maintain roster in CARES and accurately record bedding. Maintains CPR and F-80 certification.
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The Residential Aide will be responsible for providing a variety of support services in a residential shelter setting to assist with the supervision and safety of individuals through a recovery rehabilitative focus of care.
Responsibilities:
- Maintain daily census and become familiar with consumer population.
- Establish and maintain appropriate staff/consumer boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Provide guidance and information to consumers around the daily activity schedule, House Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.
- Monitor consumer behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff.
- Assist consumers in the laundering of their personal clothes and items during assigned laundry times.
- Assist in meal service. Monitor consumers during mealtimes and all other activities taking place within the facility.
- May be responsible for cleaning program areas after or before usage.
- Provide guidance to consumers in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Prepare and distribute hygiene supplies and other living supplies to consumers.
- Manage clothing donations/clothing closet.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Accompany shelter residents to appointments as assigned.
- Conduct periodic building and grounds inspections and make shift supervisor aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Assist House Managers with fire drills and building evacuations during emergencies and provide consumer with fire safety and prevention information as needed.
- Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification.
- A work schedule that includes some weekend and evening hours will be required.
- Perform other duties related to the program as delegated by the House Managers and/or Assistant Director, Facility Operations.
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he Housing Specialist is responsible for Housing duties related to the communities needs.
Job Functions:
Interviews clients to assess their present housing needs and status and submits appropriate applications to community resources.
Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing.
Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary.
Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients.
Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility.
Obtains an accurate history of client’s housing situation to assess what services are needed.
Facilitates Tier II interviews and acts as a liaison between Tier II shelter and AEGIS clients.
Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA).
Handles requests for extensions to be submitted to HRA
Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program.
Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge
Assists and escorts residents in going to HRA/social service agency appointments when necessary.
Participates and attends staff, service plan review and clinical team meetings.
Maintains and ensures completion of accurate records and progress notes in client chart.
Other duties as assigned by Program Director and/or Supervisor
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POSITION OVERVIEW:
Under the supervision of the Senior Case manager, provide intensive case management for program participants and their families.
KEY ESSENTIAL FUNCTIONS:
- Conduct initial prescreen and assessment for prospective program participants.
- Provide intensive case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs. Discuss the program and services with the clients from intake to discharge.
- Promote linkage with other service providers that will help participants obtain and maintain housing stability.
- Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
- Monitor and evaluate program participants’ progress. Enter case related information into CARES within 48 hours of contact with clients.
- Assure timely intakes, assessments, service plans and referrals. Establish and maintain case records. Ensure all relevant case related information is put in case files and corresponding database.
- Responsible for developing an individualized housing and service plan, including path to housing stability.
- Timely, accurate submission of financial assistance requests. Link program participants to financial service providers for assistance with household budgeting, financial counseling, credit repair and financial workshops.
- Assist participants with obtaining employment services such as job training, job readiness and employment workshops.
- Advocate on behalf of program participants to ensure they receive work support services such as EITC, rental assistance, food stamps, Medicaid, subsidized childcare, etc.
- Arrange case conference with all primary agencies that are involved with clients, obtaining case records when necessary.
- Conduct home visits, case finding and outreach routinely to publicize the availability of the program to make persons who are homeless or almost homeless aware of HomeBase and other available services and program.
- Assist participants with understanding their lease, securing utilities, making moving arrangements.
- Outreach to property owners and mediate issues that help participants locate or retain housing.
- Actively participate in internal and external training programs and committees.
- Conduct Self-Sufficiency Calculator with clients.
- Complete additional tasks and reports as requested by the supervisor.
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Under the supervision of the Homebase Assistant Program Director, the Intake Case Manager will coordinate intake and referral process for adult diversions at 30th Street Intake Center, Franklin Women’s Center and Riker’s Island.
Job Functions:
- Screens and assesses applicants applying for HomeBase Services.
- Serves as the primary initial SUS contact point for HomeBase applicants
- Navigates applicants for program services through intake process, documentation standards and necessary supports.
- Conduct intake and follow-up appointments with program applicants in person, and if necessary in the field at Department of Homeless Services (DHS) installations, homeless shelters and other outreach/recruitment locations.
- Understand and communicate the programs’ eligibility and admission criteria.
- Demonstrate sound understanding of HomeBase
- Assess households’ immediate service needs, providing referrals when necessary for immediate services.
- Document intake screenings and maintain records for each applicant and enrolled participant in DHS CARES.
- Collect required documentation for program enrollment and scan documents for digital archiving.
- Assist applicants with obtaining necessary financial documentation for program enrollment.
- Participate in team meetings.
- Prepare formal letters and enclosures for distribution to applicants and referral sources.
- Completion of other tasks as assigned by manager.
- Additional duties as assigned by program leadership.
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The Administrative Assistant will;
- Perform general clerical duties including but not limited to photocopying, faxing, mailing, filing and arranging for deliveries
- Answer telephone, screen and route calls, take messages efficiently
- Arrange and co-ordinate meetings and events, record, transcribe and distribute meeting agenda and minutes
- Maintain, improve and organize hard copy and electronic filing systems
- Route incoming and outgoing mail
- Prepare and edit communications, presentations and other documents
- Design and maintain databases
- File and retrieve documents and reference materials
- Monitor, screen, respond to and distribute incoming communications
- Receive and interact with incoming visitors
- Liaise with internal staff at all levels
- Interact with external clients
- Provides timely, accurate and clear documentation according to established policies and procedures.
- Handles unexpected situations by responding effectively to challenges, deadlines and emergencies.
- Additional duties as assigned
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The Shift Supervisor provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. He/she will be responsible for maintaining fire safety and developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. The Supervisor will perform administrative duties as requested, including but not limited to: filling out transfer paperwork, completing intakes with new clients,compete Incident Reports Maintain roster in CARES and accurately record bedding. Maintains CPR and F-80 certification.
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The Supervisor Maintenance will work at 8 to 12 apartment buildings and at such buildings will be supervisor of each buildings’ maintenance staff (superintendents and porters). These 8 to 12 buildings are located in the Manhattan, the Bronx and Brooklyn and are multifamily apartment rental buildings financed by Low Income Housing Tax Credits where S:US is the owner and property manager. The Maintenance Supervisor will need to work closely with a number of different staff members and teams, including the Program Director at each building, and other social service staff at the buildings, the property management team (located at 1168 Stratford Avenue, Bronx), the S:US Facilities Department and the superintendent and porters at each building.
Job Responsibilities:
- Visits each property at least weekly (and more if needed) and conducts regular inspections of each assigned property to ensure the building is kept to the quality standard of the company:
- Supervisors the superintendents and porters at each building to ensure timely completion of work orders and minimize the issuance of municipal violations;
- Works with S:US Facilities Department and the superintendent and porters at each building to ensure that violations from HPD, DEP, ECB, FDNY, etc. are addressed and reported to Violations Coordinator;
- Works with Program Staff and super and porter to coordinate the "turnover" of vacant apartments in an expeditious manner in order to avoid the loss of any rental income, communicate with SPA Department of S:US re: unit availability and required inspections;
- Coordinates with Contracts Manager and Director of Maintenance when outside maintenance or service vendors are needed, and advises Contracts Manager when vendors are not performing satisfactorily;
- Ability to be on-call and respond to emergency situations;
- Supervises all functions of the physical plant which include plumbing, heating, roofing, and electrical and gas systems;
- Conduct supervision sessions with Supers/Porters;
- Advises Director of Maintenance or VP of Facilities when outside contractors are needed for repair work beyond the capability of the building staff and coordinates access for contractors and ensures inspections are made of work;
- Assists the property management team to ensure all apartment and property inspections are ready prior to and be on site for inspections;
- Assists the property management team to review the building inspection reports in conjunction with supervisor, Director of Maintenance and VP of Facilities in order to understand what maintenance problems need to be resolved and improvements that need to be made; and
- Represents himself/herself and the property in a professional manner with residents, visitors, and other employees.
- Responsible for all Supers handing in the monthly preventive maintenance report;
- Responsible for timesheets of all staff under supervision;
- Responsible for all Supers submitting their work orders in the Yardi system.
- Responsible for adhering to a weekly work schedule for himself/herself and all other staff at the properties; and
- Works with the Regional Supervisor, trains the Maintenance Mechanics/Handymen, and Porters/Cleaners in the proper performance of their functions, consistent with company policies, procedures, and standards.
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The Diversion Specialist will coordinate the intake and referral process for adult diversions at DHS identified shelters.
Essential Functions:
• Assess shelter applicants directly referred from single and adult family intake centers; serve as the first point of contact.
• Enter all Intake and referral information in CARES in a timely manner for Diversions and Aftercare.
• Develop individualized housing plan.
• Conduct home visits for furnished rooms/apartments.
• Provide general case management including coordination and delivery of services relating to housing stability.
• Entitlement referral and advocacy.
• Meet with participants as needed for follow-up and recommendations.
• Meet daily targeted quota for program.
• Assist participants in identifying, locating, obtaining and exploring alternatives to shelter (reuniting with family/friends, return to previous living situation, refer to relevant treatment facilities, room rental etc) and retaining suitable housing.
• Participate in meetings to promote the program.
• Cultivate, develop and maintain productive relationships with referral agencies that are related to retaining housing.
• Actively participate in internal and external training programs and committees.
• Assure program participants’ rights are protected.
• Perform such other duties as may be required.
• Maintain case notes for each interaction with clients in CARES.
• Complete all individual Diversion folders prior to submitting to Supervisor for review.
• Participate in bi-weekly supervision.
•Other duties as assigned.
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The Shift Supervisor is responsible for the overall operations of the program or facility during his/her assigned shift. On evening, nights, holidays and weekend shifts, these duties will be expanded to include supervision of all staff. The Shift Supervisor will provide supervisory oversight and training to residential aides and contracted maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
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The Clinical Supervisor will lead a team of four (4) Case Managers and Housing Specialists in a 68 bed transitional setting assisting individuals with HIV/AIDS attain permanent housing.
Job Functions:
- Provide leadership and guidance to Case Managers around mental health and substance abuse issues, suicide prevention, psychiatric emergencies, crisis intervention, and consumer incidents.
- Provide administrative and clinical supervision to Case Managers, which includes but is not limited to; documented individual supervision meetings, ongoing feedback regarding job performance, participation in case conferencing and service planning, monitoring and evaluation of documentation, staff development, training, and annual performance appraisals.
- Develop and maintain on site supportive services including, but not limited to:
- Peer support groups, relapse prevention, housing and ADL groups, and health education.
- Provide individual substance abuse and mental health counseling as appropriate.
- Provide training and consultation to Case Managers around co-occurring disorders and the evidence based practices used to address mental illness and substance abuse and to promote overall consumer wellness.
- Utilizes and monitors AWARDS database system, conducts internal chart reviews, and prepare for funder audits.
- Ensure that service delivery and documentation is in accordance with contractual agreements.
- Acts as a liaison to the HASA-EPU around admissions and room closures.
- Monitors daily rosters and provides information for the Monthly Occupancy Report.
- Monitors housing placements and participates in the HASA monthly reporting process.
- Participate in consumer intake, orientation, assessment, and service planning process and monitors consumer progression and/or regression toward service plan goals.
- Develop and maintain relationships with community based medical, mental health, and substance abuse service providers.
- Work as a member of the social service team in the development of on-site and off-site recreational, socialization, educational, and skill building activities with a view towards community inclusion and integration.
- Work as a member of the social service team in the development of on-site and off-site recreational, socialization, educational, and skill building activities with a view towards community inclusion and integration.
- Adhere to on-call protocol to facilitate crisis intervention, to address emergencies, and other situations that require immediate action.
- Participate in team meetings, case conferencing, division meetings, and trainings.
- Participate in the Services for the Underserved Quality Assurance activities such as incident documentation, management, and reporting
- Coordinates with Maintenance Supervisor around room/apartment/building inspections, fire drills, apartment/room repairs, heat and hot water, habitability and consumer safety issues.
- Reports to the Regional Director of Homeless Services in the absence of the Site Director.
- Working knowledge of various computer software programs including email, Microsoft Word, Excel, and PowerPoint.
- Evening and weekend hours may be required.
- Performs other duties related to the program as defined by the Site Director.
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The Vocational/Case Manager will;
- Identify vocational and employment resources for shelter participants.
- Conduct assessments interviews to elicit information relative to client’s skills, education, abilities and interest.
- Identify barriers to employment, e.g. English as a Second Language (ESL), substance use disorder, mental health issues et al., and in collaboration with Case Manager makes appropriate referrals.
- Assist engaged clients in the development of vocational service plans and monitors and facilitates implementation of same.
- Document all counseling, assessment, testing and service plans in clients’ folder.
- Design and facilitates psychoeducational vocational groups.
- Maintain an active employment and vocational/educational training data bank and serves as program representative to all vocational/educational and employment placement service providers.
- Provide career coaching/guidance and assists with resume/cover letter preparation, job search and filing applications.
- Develop direct job placement services through the development of program job bank.
- Maintain tracking forms for job/skills training placements job retention, and reports as required.
- Initiate and facilitates Job Clubs.
- Conduct vocational workshops.
- Attend all training sessions and meetings as required.
- Perform such other duties as may be required.
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The Program Director will;
- Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines.
- Manage and monitor daily program operations of 84 bed men’s mental health shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
- Manage and monitor ongoing expenditures, resource allocation, and utilization.
- Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, client census, housing and employment placement, staffing, and service utilization.
- Provide supervision, guidance, and performance evaluations to Director of Social Services, Facility Manager, and the Food Service Director and Administrative Assistant
- Develop administrative program guidelines and protocols as appropriate.
- Assist in the development of job skills training curriculums suitable to the population served.
- Develop program policy & procedures governing the provision of services to clients and day to day program operations.
- Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
- Develop and maintains a crisis/incident management system.
- Ensure all health and safety guidelines including staff CPR/First AID Certifications, F-80 trainings, and TB testing are all in compliance.
- Maintains our CPR/ First Aid Certification on annual basis.
- Monitor the integrity of client data and ensures that internal chart reviews are conducted on a consistent and regular basis.
- Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitates in-house trainings for staff.
- Participate in and monitors the recruitment, hiring, and selection of direct care and supervisory personnel.
- Facilitate periodic staff meetings and case conferences as appropriate.
- Monitor the provision of and documentation of all services provided to clients.
- Participate in division management meetings as needed.
- On call 24 hours per day and ensure that there is a contingency plan in place.
- Ensure all interactions support the mission statement and core values of SUS.
- Additional duties as assigned by the Senior Vice President and Regional Director.
- A work schedule that includes some weekend and evening hours will be required.
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The Housing Specialist will;
- Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for consumers.
- Assess consumer readiness for, as well as, the barriers to obtaining affordable permanent housing.
- Provide supportive social services including individual and group counseling, workshops, education, referrals, and escorting in an effort to prepare consumers for successfully securing and maintaining permanent and affordable housing.
- Provides workshops on ADL skills, money management, utilities and rent payment, and housing interviewing skills.
- Assist consumers with identifying and securing permanent affordable housing. Assist consumers with obtaining HASA rent checks, paying broker’s fees, obtaining start up kits, furniture allowances, movers, and moving into new apartment units.
- Prepare and assist consumers with the housing application/interview process, including the HRA 2010e application process, the HASA housing application process, and any other specialized housing applications that may become relevant in the future.
- A general working knowledge of the HRA-HASA benefits and entitlement system. Knowledge of all HASA rental subsidy guidelines including; the 30% rent cap, exceptions to policy, housing and habitability standards, FMR guidelines, and broker fees.
- A basic understanding of and the ability to educate consumers around supportive housing vs. independent housing, and congregate vs. scattered site.
- Provide monthly written reports highlighting consumer length of stay and status, housing placements, lost housing, barriers to housing, and pending housing.
- Must maintain a small caseload and perform the full duties of a Service Coordinator (see SC job description for further details).
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Provide accurate, complete, and timely documentation of assessment information, service planning, the provision of supportive social services, and consumer progression/regression toward service plan goals.
- Provide incident reports and all incident related documentation for members of the caseload as needed.
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Adhere to monthly housing placement goals. Track, monitor, and report housing placement rates for all consumers.
- Attends interdisciplinary team meetings and case conferences as needed.
- Participates in professional development activities such as in-service trainings, seminars, webinars, and conferences as needed.
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The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.
Key Responsibilities:
- Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
- Meet weekly with client to assist with the achievement of individual service plan goals
- Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions
- Document case management activities in accordance with agency and funding source guidelines and procedures
- Achieve monthly placement quota, as assigned
- Facilitate workshops, groups and escort clients as applicable
- Attend staff meetings and trainings to enhance skills that are related to job function
- Must be able to work flexible, alternate schedules
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The Psychiatric Nurse Practitioner will provide direct psychiatric services for homeless individuals at three separate, general population treatment programs who are not connected to care. The PNP will document medical and psychological histories, physical assessment results, diagnoses, treatment plans, prescriptions and outcomes. The PNP will provide medication management including prescription refills and medication education, write prescriptions for psychotropic medications as allowed by state regulations and collaborative practice agreements and also provide in service staff training and consultation to the social service team.
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The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.
KEY ESSENTIAL FUNCTIONS:
- Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
- Meet weekly with client to assist with the achievement of individual service plan goals
- Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions
- Document case management activities in accordance with agency and funding source guidelines and procedures
- Achieve monthly placement quota, as assigned
- Facilitate workshops, groups and escort clients as applicable
- Attend staff meetings and trainings to enhance skills that are related to job function
- Must be able to work flexible, alternate schedules
- Perform other related duties