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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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The Case Manager provides weekly case management to assigned family caseload to ensure the quality of care for homeless families.
Responsibilities:
- Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures.
- Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
- Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs.
- Provide child care referrals and assist families to navigate the NYC Department of Education system.
- Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members.
- Assess consumer readiness and barriers towards obtaining affordable permanent housing.
- Escorting and preparing family members for successfully securing and maintaining permanent housing.
- Accompany family members on medical, public benefit, and housing appointments, as necessary.
- Assist family members with identifying and securing permanent affordable housing.
- Prepare and assist family members with the housing application/interview process.
- Collaborate with other service providers to secure needed services for families.
- Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
- Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
- Develop referral network to support household members, especially minor children.
- Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up.
- Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate.
- Act as advocate for family members as appropriate; encourage and support self- advocacy.
- Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
- Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
- Liaison to community-based services and groups including civic, social service government, and business organizations.
- Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
- Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
- Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
- Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards.
- Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
- Assist in building evacuation during fire drills and building emergencies.
- Evening and weekend hours will be required.
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The Housing Specialist for the shelter Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for consumers. Provide supportive social services including individual and group counseling, workshops, education, referrals, and escorting in an effort to prepare consumers for successfully securing and maintaining permanent housing. Prepare and assist consumers with the housing application/interview process. Provide accurate, complete, and timely documentation of the provision of supportive social services and consumer progression/regression toward the goals of securing permanent affordable housing. Attend housing related DHS meetings.
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Under the supervision of the Facility Manager the Residential Aide provides shift coverage, with possibility of flexible, rotating shift schedule, and weekend coverage.
- Provide direct crisis intervention to clients and prepares incident reports of such interventions
- Monitor client when they are taking their medication if necessary
- Inform staff of any prescriptions given to client that must be filled (especially 12am-8am and weekend shifts)
- Brief incoming shifts of status of the facility (which includes all clients in and out of facility)
- Give verbal and written warnings to clients and hand out appropriate consequences such as extra chores, removal of store and telephone privileges
- Inform treatment staff of any concerns via an entry in communication logbook or a note in treatment staff mailbox
- Make copies of forms to be utilize for store passes, cigarette distribution, meal checklists, etc.
- Serve as staff escort when necessary
- Partake in educational training to enhance skills related to job function
- Performs various other tasks and responsibilities (i.e. facilitate morning/evening focus group
- Participate in staff meetings as required
- Provide coverage in the cafeteria during meal times, monitor the client bed area and remove any unnecessary items in accordance with DHS rules
- Coordinate and oversee morning/dispatches, petty cash (tokens, carfare, and lunch and dinner money) and escorts for clients as assigned and needed
- Hourly house/room rounds and recording of time and findings in communications logbook on all shifts
- Keep supervisor informed of all relevant information regarding the residents and the program
- Other duties as requested by supervisor
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The incumbent will be...
- Maintain daily census and become familiar with client population.
- Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
- Provide guidance and information to clients around the daily activity schedule, House Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.
- Assist in completion of nightly roster
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure client safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- Provide guidance and engagement to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, in-house vocational training, and participation in other support service activities.
- Prepare and distribute hygiene supplies and other living supplies to clients.
- Assist in cleaning facility and facility exterior as needed.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Accompany shelter residents to appointments as assigned.
- Assist in packing client belongings for move outs, transfers and curfew violators.
- Conduct periodic building and grounds inspections and make shift supervisor aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Assist Shift Supervisors with fire drills and building evacuations during emergencies and provide client with fire safety and prevention information as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Shift Supervisors, Facility Manager, Program Director, or Director of Social Services.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The Case Manager provides case management to individuals and families in need of homeless prevention services. Communicate with other staff members as needed and participate in case conference and meetings.
KEY ESSENTIAL FUNCTIONS:
- Oversee case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs.
- Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
- Promote linkage with other service providers that will help participants obtain and maintain housing stability.
- Assure timely intakes, assessments, service plans and referrals.
- Provide service description and overview to prepare participants for full service engagement.
- Collaborate with program participants to develop service plans that correlate with resolving barriers to maintaining housing stability.
- Attend training and provide feedback on presentations.
Assist participants with obtaining employment services such as job training, job readiness and employment workshops
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The Facility Manager is responsible for the oversight of facility operations that includes but is not limited to: security, reporting repair needs, ensuring fire safety and building evacuation preparedness, client safety and hygiene.
ESSENTIAL JOB FUNCTIONS:
- Provide supervisory oversight and training to House Managers. May be required to fulfill duties of House Managers in their absence.
- Oversee and manage daily census reports.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Oversee the coordination of monthly fire drills/building evacuation procedures and the maintenance of fire drill logs.
- Oversee periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors, and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Oversee the provision/posting of all written fire safety and prevention information to all staff and consumers and periodically revise/edit same as appropriate.
- Ensure the collaboration between House Managers and Social Services supervisory around coordination of services/case management, barriers to services, and community based referrals for job skills training, education, and employment as well as progression/regression of consumer behavior, mental health, chemical dependency, and any other issues that may present barriers to housing, employment, and job skills training.
- Manage and oversee workload distribution for Residential Aides and House Managers.
- Assist with DHS building inspections, and outside entities such as the NYC Dept. of Buildings, NYS Dormitory Authority, and other state and city agencies.
- Acts as a designee of the Program Director where and when appropriate.
- Acts as primary liaison for Operations team and other departments within facility.
- Monitors documentation for quality and timely completion.
- Complies with and enforces all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, NYC - DHS and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- Responsible for program vehicles.
- Maintain logbooks.
- Must be CPR/First Aid certified on an annual basis.
- Any other duties assigned by the Program Director.
- Attend staff meetings, case conferences, group supervision, and trainings as needed.
- A flexible work schedule that includes some weekend and evening hours will be required.
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The Community Coordinator will work as a member of a team to improve relationships between the Shelter program and the neighboring community including residents, businesses and Community Police Officers. Community Coordinators will focus on safety, security and quality of life issues. The Community Coordinator will assist in problem solving, communication and relationship building. Community Coordinators will identify resources in the community for Shelter residents and will develop collaborative community projects for both Shelter Residents and neighbors to participate in.
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The Shift Supervisor will;
- Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Coordinating monthly fire drills and maintaining fire drill logs.
- Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Providing all new program consumers with written fire safety and prevention information.
- Perform administrative duties as requested, including but not limited to:
- Filling out transfer paperwork
- Completing intakes with new clients
- Compete Incident Reports
- Maintain visitor log books
- Maintain vehicle sign outs sheets
- Maintain roster in CARES and accurately record bedding
- Maintain mail logs
- Correspond via email
- Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
- Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- May be responsible for cleaning program areas after or before usage.
- Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
- Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Conduct periodic building and grounds inspections and make facility manager aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification and F-80 certification
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Facility Manager and Program Director
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The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.