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Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
Job DUTIES:
- Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Coordinating monthly fire drills and maintaining fire drill logs.
- Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Providing all new program consumers with written fire safety and prevention information.
- Perform administrative duties as requested, including but not limited to:
- Filling out transfer paperwork
- Completing intakes with new clients
- Compete Incident Reports
- Maintain visitor log books
- Maintain vehicle sign outs sheets
- Maintain roster in CARES and accurately record bedding
- Maintain mail logs
- Correspond via email
- Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
- Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- May be responsible for cleaning program areas after or before usage.
- Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
- Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Conduct periodic building and grounds inspections and make facility manager aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification and F-80 certification
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Facility Manager and Program Director
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The Medication Coordinator will;
- Administer medications and document administration as required.
- Monitoring of MARs and medication storage.
- Work with residents and Case Managers in filling prescriptions and ensuring refills are ordered as necessary.
- Ensure physician orders are current, properly documented and communicated to staff
- Monitor client medical equipment for safety and proper functioning.
- Attend and participate in regular staff training and scheduling meetings.
- Maintain confidentiality and privacy regarding all clients’ information.
- Complete daily documentation of all agency required material.
- Complete incident reports in accordance with policy and procedures.
- Understand and implement the agency’s philosophy, policies and mission.
- Understand and follow the agency chain of communication.
- Ensure the safety and well-being of the clients on a daily basis.
- Work cooperatively with other team members to carry out the program goals and objectives for each client.
- Report any actual or suspected abuse/neglect in accordance with policy and procedure.
- Assist the psychiatrist and program nurses
- Prepare clients for self-medication status and monitor as needed, health assessment referrals.
- Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- Maintain CPR/First Aid Certification.
- Assist in building evacuation during fire drills and building emergencies.
- Refer residents to emergency care if needed, work with emergency responders/emergency room staff to coordinate emergency treatment, coordinate treatment and discharge planning with hospital staff.
- A schedule that includes evenings and weekends will be required.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The Social Worker will work be responsible for the overall delivery and coordination of services for homeless families residing in an Adult Families with Children Tier II shelter. The (Family) Social Worker is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination; be responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. Assess family needs and facilitate appropriate linkages for families to community based services. Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions.
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The Shift Supervisor will;
- Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Coordinating monthly fire drills and maintaining fire drill logs.
- Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Providing all new program consumers with written fire safety and prevention information.
- Perform administrative duties as requested, including but not limited to:
- Filling out transfer paperwork
- Completing intakes with new clients
- Compete Incident Reports
- Maintain visitor log books
- Maintain vehicle sign outs sheets
- Maintain roster in CARES and accurately record bedding
- Maintain mail logs
- Correspond via email
- Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
- Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- May be responsible for cleaning program areas after or before usage.
- Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
- Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Conduct periodic building and grounds inspections and make facility manager aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification and F-80 certification
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Facility Manager and Program Director
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
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The Housing Specialist will;
- Interviews clients to assess their present housing needs and status and submits appropriate applications to community resources.
- Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing.
- Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary.
- Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients.
- Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility.
- Obtains an accurate history of client’s housing situation to assess what services are needed.
- Facilitates Tier II interviews and acts as a liaison between Tier II shelter and AEGIS clients.
- Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA).
- Handles requests for extensions to be submitted to HRA
- Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program.
- Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge
- Assists and escorts residents in going to HRA/social service agency appointments when necessary.
- Participates and attends staff, service plan review and clinical team meetings.
- Maintains and ensures completion of accurate records and progress notes in client chart.
- Other duties as assigned by Program Director and/or Supervisor
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The Porter will be responsible for maintaining cleanliness ande minor repairs in a residential shelter.
Responsibilities:
- Maintain cleanliness in assigned areas within the facility. This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyleables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators.
- Carry out minor repairs and building maintenance throughout assigned areas of the facility. This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers.
- Responsible for exterior snow and ice removal as well as upkeep of the grounds. This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior.
- Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness.
- Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations.
- Maintain building maintenance tools and machinery to ensure that all items are in good working condition.
- Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff.
- Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.
- Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate.
- Assist in interior decorating and refurbishing of assigned areas of the facility.
- Responsible for insect and bug extermination and rodent removal.
- Drive agency vehicles.
- Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift.
- Maintain CPR/ First Aid Certification.
- Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities.
- Attend staff meetings, case conferences, group supervision, and trainings as needed.
- A work schedule that includes some weekend and evening hours will be required.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The Case Manager will interview clients using standard case work techniques to determine suitability for services; provides individual and group counseling for clients, maintain clinical records, conduct domestic violence groups; coordinate legal, immigration referral services for clients.. The Case Manager will represent the program at community meetings regarding legal immigration rights of Battered Women and women’s health.
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The Porter will be responsible for maintaining cleanliness ande minor repairs in a residential shelter.
Responsibilities:
- Maintain cleanliness in assigned areas within the facility. This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyleables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators.
- Carry out minor repairs and building maintenance throughout assigned areas of the facility. This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers.
- Responsible for exterior snow and ice removal as well as upkeep of the grounds. This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior.
- Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness.
- Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations.
- Maintain building maintenance tools and machinery to ensure that all items are in good working condition.
- Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff.
- Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.
- Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate.
- Assist in interior decorating and refurbishing of assigned areas of the facility.
- Responsible for insect and bug extermination and rodent removal.
- Drive agency vehicles.
- Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift.
- Maintain CPR/ First Aid Certification.
- Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities.
- Attend staff meetings, case conferences, group supervision, and trainings as needed.
- A work schedule that includes some weekend and evening hours will be required.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The Diversion Specialist will coordinate the intake and referral process for adult diversions at DHS identified shelters.
Essential Functions:
• Assess shelter applicants directly referred from single and adult family intake centers; serve as the first point of contact.
• Enter all Intake and referral information in CARES in a timely manner for Diversions and Aftercare.
• Develop individualized housing plan.
• Conduct home visits for furnished rooms/apartments.
• Provide general case management including coordination and delivery of services relating to housing stability.
• Entitlement referral and advocacy.
• Meet with participants as needed for follow-up and recommendations.
• Meet daily targeted quota for program.
• Assist participants in identifying, locating, obtaining and exploring alternatives to shelter (reuniting with family/friends, return to previous living situation, refer to relevant treatment facilities, room rental etc) and retaining suitable housing.
• Participate in meetings to promote the program.
• Cultivate, develop and maintain productive relationships with referral agencies that are related to retaining housing.
• Actively participate in internal and external training programs and committees.
• Assure program participants’ rights are protected.
• Perform such other duties as may be required.
• Maintain case notes for each interaction with clients in CARES.
• Complete all individual Diversion folders prior to submitting to Supervisor for review.
• Participate in bi-weekly supervision.
•Other duties as assigned.
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In the Senior Case Manager position you will oversee the housing process and ensure the smooth implementation of housing-related and move out services. Additionally you will oversee the implementation of substance abuse services and collaborate to create a robust recreational calendar and increase client engagement.
Job Functions:
- Provide supervisory oversight and training to housing specialists. Provide weekly one-on-one supervision to Housing Specialists.
- Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for clients.
- Provide housing specialists with supervisory oversight to assess client readiness and barriers to obtaining affordable permanent housing. Work with case managers and housing specialists to assist with preparing clients for the housing process and interviews.
- Ensure clients are informed of all upcoming housing interviews and related appointments.
- Develop daily transportation and accompanying staff schedule for housing interviews, move outs, and other housing related appointments.
- Complete HRA2010E applications and assist clients in pursuing appropriate housing opportunities.
- Provide supportive social services including individual and group counseling, a variety of groups, workshops, education, and referrals in an effort to prepare clients for successfully securing and maintaining permanent housing.
- Escort clients to all housing related appointments and interviews as needed.
- Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing.
- Attend housing related DHS meetings.
- Maintains communication with DHS and other housing providers regarding housing vacancies, application and interviews.
- Provide support to case managers when explaining the housing process or a particular client’s case to an individual case member.
- Maintain the various tracking lists, including but not limited to clients who are housing ready, progression through the program, move outs, vouchers and approvals, etc.
- Supervise Substance Abuse Counselor, who oversees peer specialists. Provide weekly supervision to substance abuse counselor.
- Monitor establishment and maintenance of linkages with substance abuse service providers.
- Maintain proper documentation and organized charts, in accordance with DHS, OTDA and SUS standards.
- Provide referrals for in-house and community-based medical, mental health, and supportive social services as appropriate.
- Manage crisis intervention services and addresses all emergency situations as appropriate.
- Maintain CPR/ First Aid Certification.
- Attend interdisciplinary team meetings and case conferences as needed.
- Participate in professional development activities such as in-service trainings, seminars, webinars, and conferences as needed.
- A work schedule that includes evening hours and on-call availability is required.
- Other duties as required or as assigned by the Director of Social Services or designee.
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The Case Manager will;
- Conduct intake process with new consumers within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures.
- Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
- Provide accurate, complete, and timely documentation of the provision of supportive social services and consumer progression/regression toward the goals of securing permanent affordable housing.
- Prepare housing applications and assist consumers with the housing application/interview process.
- Monitor and assess consumer progression/regression in behavior and/or appearance.
- Facilitate group and individual counseling, workshops, psych education, and recreational activities.
- Conduct room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
- Provide comprehensive case management services to an assigned caseload of 18 to 26 clients.
- Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
- Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate.
- Ensure that consumers attend meals and maintain appropriate nutritional intake.
- Provide crisis intervention and address all emergency situations as appropriate.
- Assist in building evacuation during fire drills and building emergencies.
- Monitor consumer medication compliance and collaborate with nursing staff monitor compliance
- Refer consumers to appropriate community resources as needed.
- Maintain CPR/First Aid Certification.
- Maintain up to date, accurate, complete, and timely consumer chart documentation in compliance with DHS, OTDA and SUS standards
- Facilitate discharge/transfer process and documentation of same.
- Attend staff meetings, case conferences, group supervision, trainings, and escort consumers on housing interviews as needed.
- Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- A work schedule that includes some weekend and evening hours is required.
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The Licensed Practical Nurse will assist the Registered Nurse and be responsible for supporting the consumers by taking vital signs, such as blood pressure, temperature and weight, working with consumers in filling prescriptions and coordinating appointments as needed. The LPN will follow up with community health care providers to ensure medical treatment plans are documented, monitored and followed. The LPN will conduct home visits on a monthly basis visiting up to 25 consumers, refer residents to emergency care, coordinate treatment and discharge planning with hospital staff. Compliance with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes is required.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with security of the facility and the nightly count. The Residential Aide is also responsible for coordinating client move outs, transfers and curfew violators.
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The Shift Supervisor provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. He/she will be responsible for maintaining fire safety and developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. The Supervisor will perform administrative duties as requested, including but not limited to: filling out transfer paperwork, completing intakes with new clients, compete Incident Reports Maintain roster in CARES and accurately record bedding. Maintains CPR and F-80 certification.
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Under the supervision of the Senior Case Manager, the Case Manager provides case management to individuals and families in need of homeless prevention services.
Job Functions:
- Oversee case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs.
- Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
- Promote linkage with other service providers that will help participants obtain and maintain housing stability
- Monitor the effectiveness of linkages with other on-island service providers.
- Assure timely intakes, assessments, service plans and referrals.
- Provide service description and overview to prepare participants for full service engagement.
- Collaborate with program participants to develop service plans that correlate with resolving barriers to maintaining housing stability.
- Monitor and evaluate program participants’ progress.
- Prepare and submit Financial Assistance Requests on behalf of program participants.
- Participate in development of After-Care and on-going housing assistance service planning processes.
- Coordinate supportive services and referrals based on specific needs of program participants.
- Assist participants with obtaining and reinstating benefits.
- Assist participants in identifying financial resources.
- Maintain copies of program participants’ documents in case file.
- Monitor case progress and when necessary enter information into the CARES database.
- Participate in and provide case related updates during case management and general staff team meetings.
- Attend training and provide feedback on presentations.
- Assist participants with obtaining employment services such as job training, job readiness and employment workshops
- Advocate on behalf of program participants to ensure they receive work support services such as rental assistance, food stamps, Medicaid, subsidized childcare, etc.
- Assist participants with understanding their lease, securing utilities, making moving arrangements
- Outreach to property owners and mediate issues that help participants locate or retain housing
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Under the supervision of the Program Supervisor, the Aftercare Specialist will provide aftercare services to for program participants and their families.
Job Functions:
- Create a resource bank that will serve all HomeBase clients
- Meet with clients who may need more intense services to tap into resources to adjust to community
- Attend appointments (other than court) with clients who are in need of additional instructions
- Complete home visits for Aftercare clients
- Accompany Outreach Specialist to presentations in order to acquire additional resources
- Assists families with identifying and establishing relationships with supports
- Act as a liaison between families, case managers and other providers
- Provide needed services through referrals and follow up on progress
- Update clients file in CARES with all contacts made with family and other service providers and report when necessary
- Maintain professional relationship with other service providers
- Assist Housing Specialist with establishing and maintaining relationships with landlords and brokers who are willing to work with HomeBase clients
- Maintain tracking system for renewals of City rental subsidy
- Complete additional tasks and reports as requested
- Other duties as assigned
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Under the supervision of the Program Supervisor, the Aftercare Specialist will provide aftercare services to for program participants and their families.
Job Functions:
- Create a resource bank that will serve all HomeBase clients
- Meet with clients who may need more intense services to tap into resources to adjust to community
- Attend appointments (other than court) with clients who are in need of additional instructions
- Complete home visits for Aftercare clients
- Accompany Outreach Specialist to presentations in order to acquire additional resources
- Assists families with identifying and establishing relationships with supports
- Act as a liaison between families, case managers and other providers
- Provide needed services through referrals and follow up on progress
- Update clients file in CARES with all contacts made with family and other service providers and report when necessary
- Maintain professional relationship with other service providers
- Assist Housing Specialist with establishing and maintaining relationships with landlords and brokers who are willing to work with HomeBase clients
- Maintain tracking system for renewals of City rental subsidy
- Complete additional tasks and reports as requested
- Other duties as assigned