The Facilities Manager will be responsible for managing building maintenance and repairs, cleanliness, grounds keeping, fire safety, building evacuation, building security, consumer safety, and consumer hygiene.   Responsibilities: - Develop regular cleaning and preventative building maintenance schedule.   - Responsible for managing, ordering, and inventory of maintenance tools and supplies, office equipment and supplies. - Collaborate with Program Director around building maintenance budget management. - Responsible for maintaining fire safety which includes: - Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. - Oversee the coordination of monthly fire drills/building evacuation procedures and the maintenance of fire drill logs. - Oversee periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors, and fire extinguishers). - Coordinating servicing and documenting service/inspections of all fire safety equipment. - Oversee the provision/posting of all written fire safety and prevention information to all staff and consumers and periodically revise/edit same as appropriate.   - Manage and oversee workload distribution for Porters. - Prepare for DHS building inspections, and outside entities such as the Office of Temporary Disability Assistance, NYC Dept. of Buildings, and other state and city agencies.   - Complies with and enforces all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYC - DHS Regulations, and Statutes. - Coordinates with DHS on major building repairs as appropriate. - Coordinates with vendors for extermination and laundry service and coordinate scheduling. - Receive work orders, prioritize workload, and triage repairs. - Responsible for program vehicle. - Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis. - Any other duties assigned by the Program Director. - Attend staff meetings and trainings as needed. - A work schedule that includes some weekend and evening hours will be required.

The Residential Aide will be responsible for providing a variety of support services in a residential shelter setting to assist with the supervision and safety of individuals through a recovery rehabilitative focus of care.     Responsibilities: - Maintain daily census and become familiar with consumer population. - Establish and maintain appropriate staff/consumer boundaries and direct consumers to the appropriate staff or department in order to address their needs. - Provide guidance and information to consumers around the daily activity schedule, House Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.  - Monitor consumer behavior to ensure compliance with House Rules, Program Policies, and Procedures. - Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations. - Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff. - Assist consumers in the laundering of their personal clothes and items during assigned laundry times. - Assist in meal service. Monitor consumers during mealtimes and all other activities taking place within the facility. - May be responsible for cleaning program areas after or before usage. - Provide guidance to consumers in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities. - Prepare and distribute hygiene supplies and other living supplies to consumers. - Manage clothing donations/clothing closet. - Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned. - Accompany shelter residents to appointments as assigned. - Conduct periodic building and grounds inspections and make shift supervisor aware of findings. - Respond to crisis and emergency situations and contact the appropriate authorities as needed. - Assist House Managers with fire drills and building evacuations during emergencies and provide consumer with fire safety and prevention information as needed. - Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings as appropriate. - Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action. - Maintain CPR/ First Aid Certification. - A work schedule that includes some weekend and evening hours will be required. - Perform other duties related to the program as delegated by the House Managers and/or Assistant Director, Facility Operations.

The Case Manager provides and coordinates client services.  - ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures - Conduct psychosocial, vocational/educational, and housing assessments and documentation of same - Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing - Prepare housing applications and assist clients with the housing application/interview process. - Monitor and assess client progression/regression in behavior and/or appearance - Facilitate group and individual counseling, workshops, psych education, and recreational activities - Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills - Provide comprehensive case management services to an assigned caseload - Develop initial service plans and conduct service plan reviews as needed for an assigned caseload - Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate - Ensure that clients attend meals and maintain appropriate nutritional intake - Provide crisis intervention and address all emergency situations as appropriate - Assist in building evacuation during fire drills and building emergencies - Monitor client medication compliance and collaborate with nursing staff monitor compliance - Refer clients to appropriate community resources as needed - Maintain CPR/First Aid Certification - Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards - Facilitate discharge/transfer process and documentation of same - Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes - A work schedule that includes some weekend and evening hours is required - Other duties as assigned  

Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.

In this role the Program Director will: - Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines. - Manage and monitor daily program operations of 151 bed men’s mental health shelter based on city, state, and federal regulatory requirements and DHS contractual requirements. - Manage and monitor ongoing expenditures, resource allocation, and utilization. - Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization. - Provide supervision, guidance, and performance evaluations to Director of Social Services, Facility Manager, and the Food Service Director and Administrative Assistant - Develop administrative program guidelines and protocols as appropriate. - Assist in the development of job skills training curriculums suitable to the population served. - Develop program policy & procedures governing the provision of services to consumers and day to day program operations. - Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols. - Develop and maintains a crisis/incident management system. - Ensure all health and safety guidelines including staff CPR/First AID Certifications, and TB testing are all in compliance. - Maintains our CPR/ First Aid Certification on annual basis. - Monitor the integrity of consumer data and ensures that internal chart reviews are conducted on a consistent and regular basis. - Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitates in-house trainings for staff. - Participate in and monitors the recruitment, hiring, and selection of direct care and supervisory personnel. - Facilitate periodic staff meetings and case conferences as appropriate. - Monitor the provision of and documentation of all services provided to consumers. - Participate in division management meetings as needed. - On call 24 hours per day and ensure that there is a contingency plan in place. - Ensure all interactions support the mission statement and core values of SUS. - Additional duties as assigned by the Vice President and Regional Director. - A work schedule that includes some weekend and evening hours will be required.  

S:US is seeking a Shift Supervisor for our Family Shelter located in Brooklyn.   The Shift Supervisor will; - Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. - Responsible for maintaining fire safety which includes: - Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. - Coordinating monthly fire drills and maintaining fire drill logs. - Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers). - Coordinating servicing and documenting service/inspections of all fire safety equipment. - Providing all new program consumers with written fire safety and prevention information.   - Perform administrative duties as requested, including but not limited to: - Filling out transfer paperwork - Completing intakes with new clients - Compete Incident Reports - Maintain visitor log books - Maintain vehicle sign outs sheets - Maintain roster in CARES and accurately record bedding - Maintain mail logs - Correspond via email - Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs. - Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed. - Assist with new family arrivals, apartment turnovers and complete intakes and program orientation. - Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures. - Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations. - May be responsible for cleaning program areas after or before usage. - Assist with move outs, curfew violators and new residents. Complete intakes with new residents. - Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities. - Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers. - Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned. - Conduct periodic building and grounds inspections and make facility manager aware of findings. - Respond to crisis and emergency situations and contact the appropriate authorities as needed. - Participate in ongoing individual supervision, team meetings, and trainings as appropriate. - Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action. - Maintain CPR/ First Aid Certification and F-80 certification - A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed - Perform other duties related to the program as delegated by the Facility Manager and Program Director  

SCOPE OF ROLE:             The Porter will be responsible for maintaining cleanliness and minor repairs in a residential shelter. ESSENTIAL DUTIES & RESPONSIBILITIES: - Maintain cleanliness in assigned areas within the facility.  This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyclables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators. - Carry out minor repairs and building maintenance throughout assigned areas of the facility.  This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers. - Responsible for exterior snow and ice removal as well as upkeep of the grounds.  This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior. - Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness. - Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations. - Maintain building maintenance tools and machinery to ensure that all items are in good working condition. - Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff. - Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.  - Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate. - Assist in interior decorating and refurbishing of assigned areas of the facility. - Responsible for insect and bug extermination and rodent removal.  - Drive agency vehicles. - Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift. - Maintain CPR/ First Aid Certification. - Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities. - Attend staff meetings, case conferences, group supervision, and trainings as needed. - A work schedule that includes some weekend and evening hours will be required. - Other duties as assigned - Attend staff meetings, case conferences, group supervision, and trainings as needed

SCOPE OF ROLE:             The Porter will be responsible for maintaining cleanliness and minor repairs in a residential shelter. ESSENTIAL DUTIES & RESPONSIBILITIES: - Maintain cleanliness in assigned areas within the facility.  This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyclables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators. - Carry out minor repairs and building maintenance throughout assigned areas of the facility.  This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers. - Responsible for exterior snow and ice removal as well as upkeep of the grounds.  This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior. - Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness. - Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations. - Maintain building maintenance tools and machinery to ensure that all items are in good working condition. - Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff. - Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.  - Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate. - Assist in interior decorating and refurbishing of assigned areas of the facility. - Responsible for insect and bug extermination and rodent removal.  - Drive agency vehicles. - Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift. - Maintain CPR/ First Aid Certification. - Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities. - Attend staff meetings, case conferences, group supervision, and trainings as needed. - A work schedule that includes some weekend and evening hours will be required. - Other duties as assigned - Attend staff meetings, case conferences, group supervision, and trainings as needed

The Residential Aide staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.

Supporting independence and community inclusion, S:US’ Homeless Services division promotes person-centered services that focus on recovery. We apply evidence-based practice, data-driven accountability, compassion and dedication to our work. Our mission to bring opportunity to all includes recognizing and amplifying the diverse strengths of the people we serve and our teams. We strive to instill respect and integrity into each interaction and support the voices of the people we serve.   The Regional Director will provide day to day (varies by division) strategic guidance to ensure that the Homeless Services is fully executing on all client care expectations. The Regional Director under the guidance of the Vice President or Sr. Regional Director will partner with S:US funders, oversite agencies, and executive leadership to elevate the S:US service deliveries to all stakeholders. They are highly influential in managing all program services including advocacy, housing, case management, and access to other essential services as needed.   ESSENTIAL DUTIES & RESPONSIBILITIES:   Leadership - Works under limited supervision of the Vice President or Sr. Regional Director requiring higher planning skills and project management skills. - Manages and coaches shelter program directors to develop leadership skills and customizes development plans for each individual to optimize consistent competencies throughout their scope of accountability. - Lead directors in adapting and improving service models to be responsive to a changing environment. - Participate in and monitor the recruitment, hiring, and talent development. - Provide program and professional supervision, lead required staff and project management team meetings and trainings, monitor program outcomes. - Participate in division management meetings as needed and facilitate staff meetings and case conferences as appropriate. - Manages special projects and all other assignments as determined by the Vice President or Sr. Regional Director. - Confirms services are delivered in accordance with agency culture, mission, vision and values.                 Data Accountability - Develop, monitors and evaluates all program work plans, outputs and outcomes to ensure goals are met. Identify and implement actions to improve goal attainment as necessary. - Develop and monitor data collection to report consumer outcomes and service effectiveness.                 Compliance - Monitors that each program is meeting regulatory requirements, modeling best practices and integrating new tools and initiatives into its work model. - Enforce corporate compliance protocols, SUS employee policies, procedures, protocols, and incident management policies, procedures and protocols. - Timely submission of reports, inquiries, response to internal and external stakeholders                 Operations - Maintain accountability and operation within established budget. - Remains current and updated on new regulations, policies, industry trends, and best practices. - Monitors quality standards and consumer satisfaction are met and sustained. - Provide routine managerial oversight of programs including expenditure approval, timesheet approval, report submission, staff hiring and performance appraisal, etc. - Develop program policy & procedures governing the provision of services to consumers and day to day program operations. - Monitor the provision of and documentation of all services provided to consumers. - Oversight of training and program specific orientation for new hires                 External Relations - Represents the agency and programs and in a professional manner to funders, consumers, potential consumers, referring agencies, network members, etc. - Market and promote agency programs and services to potential referral sources to maximize capacity. - Perform other duties as required.

Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.

Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.

The Case Manager provides and coordinates family services.    - ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities, viewing of “Love and Life” video, and grievance procedures - Conduct psychosocial, as well as vocational/educational and housing assessments - Meet weekly with each family and develop and monitor family independent living plans - Maintain active independent living plans at all times and complete weekly progress notes - Provide child care referrals and assist families to navigate the NYC Department of Education system as well as ACS - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, landlords and other service providers as resources for family members - Assess family readiness and barriers towards obtaining affordable permanent housing - Escort, prepare and assist family members in successfully identifying, securing and maintaining permanent housing - Accompany family members on medical, public benefit, and housing appointments, as necessary - Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities - Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills - Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up - Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate - Act as advocate for family members as appropriate; encourage and support self-advocacy - Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration - Participate in ongoing individual supervision, team meetings, case conferences and trainings - Adhere to on call system to facilitate crisis intervention, emergencies and situations that require immediate action - Maintain CPR/ First Aid and Mandated Reporter Certification - Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards - Knowledge of computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS and CARES - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes - Assist in building evacuation during fire drills and building emergencies - Evening and weekend hours will be required  

The Program Director will; - Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines. - Manage and monitor daily program operations of family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements. - Manage and monitor ongoing expenditures, resource allocation, and utilization. - Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization. - Provide supervision, guidance, and performance evaluations to Facility Manager, Director of Social Services , and Recreational Aides. - Develop administrative program guidelines and protocols as appropriate. - Assist in the development of job skills training curriculums suitable to the population served. - Develop program policy & procedures governing the provision of services to consumers and day to day program operations. - Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols. - Develop and maintains a crisis/incident management system. - Ensure all health and safety guidelines including staff CPR/First AID Certifications, Fire Safety Coordinator trainings, and Mandated Reporting training are all in compliance. - Maintain CPR/ First Aid and Mandated Reporter Certification. - Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly. - Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff. - Participate in and monitor the recruitment, hiring, and selection of direct care and supervisory personnel. - Facilitate periodic staff meetings and case conferences as appropriate.  - Monitor the provision of and documentation of all services provided to clients.  - Participate in division management meetings as needed. - On call 24 hours per day and ensure that there is a contingency plan in place. - Ensure all interactions support the mission statement and core values of SUS. - Additional duties as assigned by the Vice President, and Urgent Housing. A work schedule that includes some weekend and evening hours will be required.

The Vocational Case Manager provides and coordinates client services.    ESSENTIAL DUTIES & RESPONSIBILITIES: - Familiar with Federal, State and Local laws and regulations as they apply to the community residence program and agency policies - Provides vocational services and consultation as a member of a multi-disciplinary team. visits clients in their home and other settings required. - Responsible for integrating vocational goals and services - Provides aid and assistance through all phases of the vocational service provision - Performing routine clinical services as a member of the Team  - Responsible for charting client services - Responsible Vocational portion or all of creating the service plan - Responsible for integrating vocational goals and services with the tasks of all the team members - Responsible for ensuring revisions to the plan as the participant’s needs change - Advocating for the rights and preferences of the participant whenever possible - Responsible for creating a monthly spreadsheet with names of tenants and their employment status - Follow-up quarterly with all employed tenants - Assist with making monthly contact with tenant as needed - Participate in bi-weekly monthly meeting - Participate in monthly supervision to address any work-related tasks or concerns - Other duties as assigned - Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards - Facilitate discharge/transfer process and documentation of same - Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes - A work schedule that includes some weekend and evening hours is required - Other duties as assigned

The Administrative Assistant will be the first point of contact/face/front line of our program. In addition to clerical duties you will be called upon to engage and assist with program participants/individuals we serve. As a member of S:US you are committed to acting with integrity, as demonstrated by treating people consistently, honestly and fairly to help them achieve their own goals and the goals of the agency.             ESSENTIAL DUTIES & RESPONSIBILITIES: - Perform general clerical duties including but not limited to photocopying, faxing, mailing, filing and arranging for deliveries - Exercise discretion in handling sensitive information as required by HIPPA and Agency guidelines - Handle all internal and external communications using phone, email, and written. - Handle phone system with multiple lines - Coordinate with internal and external stakeholders including staff, clients, visitors, and vendors - Arrange, schedule and coordinate office calendar - Prepare and edit communications, presentations and other documents - Database management including but not limited to data entry into Excel and Electronic Health Records (EHR) systems - File and retrieve documents and reference materials - Provides timely, accurate and clear documentation according to established policies and procedures - Handles completing demands by responding effectively to challenges, deadlines, and emergencies - Responds to consumer needs promptly, accurately and with courtesy and respect - Represents the organization in a positive and appropriate manner to outside resources - Supports the mission and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values - Additional duties as assigned

We are currently seeking Case Managers interested in working in our Brooklyn shelter.   The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required

The Social Worker will work be responsible for the overall delivery and coordination of services for homeless families residing in an Adult Families with Children Tier II shelter. The (Family) Social Worker is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination; be responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. Assess family needs and facilitate appropriate linkages for families to community based services. Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions.

The Case Manager provides and coordinates family services.    - ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities, viewing of “Love and Life” video, and grievance procedures - Conduct psychosocial, as well as vocational/educational and housing assessments - Meet weekly with each family and develop and monitor family independent living plans - Maintain active independent living plans at all times and complete weekly progress notes - Provide child care referrals and assist families to navigate the NYC Department of Education system as well as ACS - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, landlords and other service providers as resources for family members - Assess family readiness and barriers towards obtaining affordable permanent housing - Escort, prepare and assist family members in successfully identifying, securing and maintaining permanent housing - Accompany family members on medical, public benefit, and housing appointments, as necessary - Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities - Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills - Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up - Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate - Act as advocate for family members as appropriate; encourage and support self-advocacy - Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration - Participate in ongoing individual supervision, team meetings, case conferences and trainings - Adhere to on call system to facilitate crisis intervention, emergencies and situations that require immediate action - Maintain CPR/ First Aid and Mandated Reporter Certification - Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards - Knowledge of computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS and CARES - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes - Assist in building evacuation during fire drills and building emergencies - Evening and weekend hours will be required