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The Case Manager will;
Job Functions
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Engage in-patient clients at acute care hospitals, state psychiatric centers or state operated residences and participate in the coordination of their discharge.
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Provide intensive emotional and practical support to clients as they transition back into their communities and into a support housing living environment.
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Conduct home visits as assigned.
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Develop short term person centered treatment plans to assist client towards achieving their goals.
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Monitor and record client’s progress with respect to treatment goals.
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Assist and instruct individuals in attending to personal hygiene, grooming, nutrition and daily living.
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Support clients in sustaining community tenure by ensuring strong linkage to community based treatment programs and resources.
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Accompany clients to appointments with community based treatment providers and other services as needed.
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Assist and supervise in meal preparation, laundry and light housekeeping tasks.
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Comply with all required in-service training and staff development.
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Provide support, as needed, to the peers on the team
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Perform other related duties as assigned
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Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
Job DUTIES:
- Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Coordinating monthly fire drills and maintaining fire drill logs.
- Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Providing all new program consumers with written fire safety and prevention information.
- Perform administrative duties as requested, including but not limited to:
- Filling out transfer paperwork
- Completing intakes with new clients
- Compete Incident Reports
- Maintain visitor log books
- Maintain vehicle sign outs sheets
- Maintain roster in CARES and accurately record bedding
- Maintain mail logs
- Correspond via email
- Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
- Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- May be responsible for cleaning program areas after or before usage.
- Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
- Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Conduct periodic building and grounds inspections and make facility manager aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification and F-80 certification
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Facility Manager and Program Director
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Position Overview: The Assistant Program Director provides group living arrangements for individuals that are discharged from impatient hospitalization and assists the Program Director in the daily operation of the facility delivering quality service to resident.
Job Functions:
- Familiarity with Federal, State and Local laws and regulations as they apply to the operation of the residence
- Compilation of activity reports related to residential services, program and building activities, as required
- All activities related to the securing, furnishing and maintaining acceptable standard for all residential apartments
- In the absence of the Program Director, conduct supervisory meetings with all staff and maintain documentation of these meetings
- Ensure the development and implementation of all clinical aspects of services provided to consumers of the program.
- Counsels residents in identifying and resolving social or other problems
- Development and implementation of individual client service plans in conjunction with program staff, client and other related individuals as indicated.
- Participates in discharge planning
- Provide Crisis Intervention when indicated including on-call coverage and documentation of events as they occur
- Attendance and participation in staff meetings and training as required
- Oversee activities of all program staff for quality assurance purposes
- Ensure the inspection of the building and equipment to determine the need and extent of service, equipment required to keep facilities in compliance with regulatory operation and safety requirements.
- Ensure program compliance with OSHA regulations.
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The Patient Navigator for this project will be providing Case Management services for consumers in private shelters in Upper Manhattan and the Bronx. The ideal candidate will have experience with with Mental Health and HIV consumers. The Patient Navigator will be responsible for direct, field based services to enrolled consumers. He/she will assist consumers with securing services for housing, medical care, nutrition and transportation. Will assist consumers with relevant applications and other paperwork for benefits and support services. Conduct regular social services and benefits re-assessments and follow ups. Visit enrolled consumers at their homes, including at SRO Hotels, between regular clinic visits to reinforce treatment plans, provide appointment reminders, provide individual health education curriculum, coordinate transportation and health care needs and other follow up activities as warranted. Evening and weekend hours may be required. This role is 100% field work.
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Looking for a career that offers great pay, benefits, flexibility and growth? Well, S:US is the right place and now is the right time! S:US is looking for Porters to assist in maintaining the cleanliness of our shelter programs. The duties include: floor care (mopping, sweeping, buffing, waxing), cleaning bathrooms, separating recyclables, emptying garbage, wiping windows and walls, and cleaning stairway. The Porter is also responsible for the exterior of the building, snow and ice removal and upkeep of the grounds. Also, assisting with moving and storing program supplies, office furniture, office equipment and dorm furniture.
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Experience in scattered site setting strongly preferred. Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred. Experience or training in peer counseling or advocacy preferred.
Functional Job Responsibilities:
- Provide case management to assigned caseload.
- Develop and monitor individual service plans in conjunction with agency consumers
- Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up
- Assist agency consumers with problem solving and crisis intervention
- Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
- Act as advocate for consumer as appropriate; encourage and support self- advocacy
- Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills
- Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH
- Supportive counseling to agency consumers as needed
- Regular home visits and hospital visits, as necessary
- Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care
- Documentation of all services in compliance with agency standards
- Assist with moves with consumers and staff; also include lifting, packing and cleaning
- Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
- Liaison to community based services and groups including civic, social service government, and business organizations.
- Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
- Adhere to on call beeper/cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action
- Performs other duties related to the program as defined by the Team Leader
- Working knowledge of various computer programs including e-mail, wide area networks, Microsoft Word (latest version), Excel, PowerPoint and Windows Operating System
- Interprets relevant information to resolve problems. Effectively balances considerations and alternatives to make sound decisions.
- Handles unexpected situations by responding effectively to challenges, deadlines and emergencies. Copes adequately with stress on the job.
- Provides timely, accurate and clear documentation according to established policies and procedures.
- Applies time management skills to work effectively within given deadlines. Carries out orders and directives. Organizes own time and prioritizes workload effectively. Uses resources wisely.
- Willingness to initiate new ideas. Consistently looks for better ways of doing things.
- Demonstrates effective verbal, written and listening skills.
- Works well as part of a team.
- Can be relied upon to be available as needed; includes attendance and punctuality.
- Responds to consumer needs promptly, accurately and with courtesy and respect. Models appropriate behavior. Represents the organization in a positive and appropriate manner to outside resources.
- Supports the missions and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values.
- Maintains confidentiality of consumers and staff. Restrictions information to know who need to know.
- Maintains positive enthusiasm toward job accountabilities and objectives. Persists with extra effort and overcomes obstacles to get the job don
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The Medication Coordinator will;
- Administer medications and document administration as required.
- Monitoring of MARs and medication storage.
- Work with residents and Case Managers in filling prescriptions and ensuring refills are ordered as necessary.
- Ensure physician orders are current, properly documented and communicated to staff
- Monitor client medical equipment for safety and proper functioning.
- Attend and participate in regular staff training and scheduling meetings.
- Maintain confidentiality and privacy regarding all clients’ information.
- Complete daily documentation of all agency required material.
- Complete incident reports in accordance with policy and procedures.
- Understand and implement the agency’s philosophy, policies and mission.
- Understand and follow the agency chain of communication.
- Ensure the safety and well-being of the clients on a daily basis.
- Work cooperatively with other team members to carry out the program goals and objectives for each client.
- Report any actual or suspected abuse/neglect in accordance with policy and procedure.
- Assist the psychiatrist and program nurses
- Prepare clients for self-medication status and monitor as needed, health assessment referrals.
- Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- Maintain CPR/First Aid Certification.
- Assist in building evacuation during fire drills and building emergencies.
- Refer residents to emergency care if needed, work with emergency responders/emergency room staff to coordinate emergency treatment, coordinate treatment and discharge planning with hospital staff.
- A schedule that includes evenings and weekends will be required.
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Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.
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The Social Worker will work be responsible for the overall delivery and coordination of services for homeless families residing in an Adult Families with Children Tier II shelter. The (Family) Social Worker is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination; be responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. Assess family needs and facilitate appropriate linkages for families to community based services. Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions.
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The Shift Supervisor will;
- Provides supervisory oversight and training to residential aides and maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
- Responsible for maintaining fire safety which includes:
- Developing Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
- Coordinating monthly fire drills and maintaining fire drill logs.
- Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
- Coordinating servicing and documenting service/inspections of all fire safety equipment.
- Providing all new program consumers with written fire safety and prevention information.
- Perform administrative duties as requested, including but not limited to:
- Filling out transfer paperwork
- Completing intakes with new clients
- Compete Incident Reports
- Maintain visitor log books
- Maintain vehicle sign outs sheets
- Maintain roster in CARES and accurately record bedding
- Maintain mail logs
- Correspond via email
- Establish and maintain appropriate staff/client boundaries and direct consumers to the appropriate staff or department in order to address their needs.
- Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
- Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
- Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
- Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
- May be responsible for cleaning program areas after or before usage.
- Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
- Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
- Maintain, prepare and distribute hygiene supplies, donations and living supplies to consumers.
- Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
- Conduct periodic building and grounds inspections and make facility manager aware of findings.
- Respond to crisis and emergency situations and contact the appropriate authorities as needed.
- Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
- Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Maintain CPR/ First Aid Certification and F-80 certification
- A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
- Perform other duties related to the program as delegated by the Facility Manager and Program Director
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
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The Substance Use Counselor (CASAC) provides substance abuse services and consultation as a member of a mobile multi-disciplinary treatment team in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs."
Responsibilities:
- Responsible for integrating dual-recovery treatment
- Works with both mental health and substance abuse in conjunction with the tasks of other team members.
- Conducts assessments for substance abuse services
- Conducts treatments in conjunction with the other team members
- Responsibility for the recipients and for charting services
- Responsible portion or all of creating the service plan
- Responsible for ensuring revisions to the plan as the participant’s needs change
- Advocating for the rights and preferences of the participant whenever possible
- Will be on an on-call rotation
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The Wellness Coach works independently in the field, and as part of a rehabilitation services delivery team, with people of diverse ethnicities, backgrounds and preferences who have a mental illness and are living in the community, primarily, in single and scatter-site apartment and SRO housing.
Responsibilities:
- Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination
- Conduct Group Meetings on Wellness Management
- Complete service plan reviews for all residents
- Regularly assess, correct and report apartment and personal living space inspections conditions as assigned
- Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.
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The Housing Specialist will;
- Interviews clients to assess their present housing needs and status and submits appropriate applications to community resources.
- Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing.
- Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary.
- Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients.
- Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility.
- Obtains an accurate history of client’s housing situation to assess what services are needed.
- Facilitates Tier II interviews and acts as a liaison between Tier II shelter and AEGIS clients.
- Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA).
- Handles requests for extensions to be submitted to HRA
- Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program.
- Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge
- Assists and escorts residents in going to HRA/social service agency appointments when necessary.
- Participates and attends staff, service plan review and clinical team meetings.
- Maintains and ensures completion of accurate records and progress notes in client chart.
- Other duties as assigned by Program Director and/or Supervisor
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To provide leadership, management and direction to the Program Directors in their management of residential settings and/or other Behavioral Health programs.
Responsibilities:
- Applies a broad knowledge of the Behavioral health regulatory world and programs in the management and coaching of Program Directors.
- Work assignments are varied and somewhat difficult in character and require depth and expertise to accomplish. Problem-solves issues that are complex, unique in nature and not always reliant on past precedence.
- Ensures that each residence or program is meeting regulatory requirements, modeling best practices and integrating new tools and initiatives into its work model.
- Manages and coaches Program Directors to develop their leadership skills and customizes development plans for each individual to optimize consistent competencies throughout their scope of accountability.
- Distinguishes the level of decision-making that Program Directors are to make and empowers them to do so without micro-managing their activities.
- Interfaces with a diverse group of internal and external sources to resolve problems, influence decisions and provide consultative services.
- Works under limited supervision of the Vice President requiring higher planning skills and project management skills.
- Manages special projects and all other assignments as determined by the Vice President.
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The Porter will be responsible for maintaining cleanliness ande minor repairs in a residential shelter.
Responsibilities:
- Maintain cleanliness in assigned areas within the facility. This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyleables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators.
- Carry out minor repairs and building maintenance throughout assigned areas of the facility. This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers.
- Responsible for exterior snow and ice removal as well as upkeep of the grounds. This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior.
- Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness.
- Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations.
- Maintain building maintenance tools and machinery to ensure that all items are in good working condition.
- Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff.
- Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.
- Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate.
- Assist in interior decorating and refurbishing of assigned areas of the facility.
- Responsible for insect and bug extermination and rodent removal.
- Drive agency vehicles.
- Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift.
- Maintain CPR/ First Aid Certification.
- Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities.
- Attend staff meetings, case conferences, group supervision, and trainings as needed.
- A work schedule that includes some weekend and evening hours will be required.
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The Substance Use Counselor (CASAC) provides substance abuse services and consultation as a member of a mobile multi-disciplinary treatment team in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs."
Responsibilities:
- Responsible for integrating dual-recovery treatment
- Works with both mental health and substance abuse in conjunction with the tasks of other team members.
- Conducts assessments for substance abuse services
- Conducts treatments in conjunction with the other team members
- Responsibility for the recipients and for charting services
- Responsible portion or all of creating the service plan
- Responsible for ensuring revisions to the plan as the participant’s needs change
- Advocating for the rights and preferences of the participant whenever possible
- Will be on an on-call rotation
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Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
Position Summary: The Day Habilitation Director oversees the Day Habilitation program personnel and assists in the effort of promoting Day Habilitation Participants Valued Outcomes as identified in their Individualized Service Plan.
Responsibilities:
- Ensures the implementation of SUS policies and procedures, and regulatory requirements as set forth by OMRDD
- Directly supervises the Habilitation Specialist to ensure fulfillment of responsibilities in accordance with the agency’s mission and core values
- Formulates Day Habilitation plans and ensures implementation by Day Habilitation Specialists
- Reviews Participant clinical charts and outcome books to ensure adequate documentation and data are present and current
- Oversees daily petty cash spending and ensures material needs of Day Habilitation program are provided
- Provides Medicaid Service Coordinators with assistance in ensuring consumer needs are met
- Attends all staff meetings and program surveys
- Prepares monthly volunteer and recreation schedule
- Ensures volunteer and recreation schedule are followed and activities are completed
- Ensure all services meet the physical, social and developmental needs of all participants, including safety protection of the participants
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
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Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.
Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.
S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!
This opportunity is available at our program located on Malcolm X Blvd in New York, NY so you can work close to home.
Responsibilities:
• Assists each consumer in skill development in areas such as independent living, adaptive behaviors, socialization, recreation and activities of daily living.
• Supervises consumers in the community, using various experiences to reinforce skills being taught in group session while ensuring their safety.
• Leads group sessions with consumers and facilitate the discussions to provide learning skills to be used in their community.
• Provides annual and semi-annual progress reports regarding valued outcomes.
• Assesses the needs of lower functioning and/or non-verbal consumers through observations and evaluations; their valued outcomes will be developed and addressed.
• Provides input and ensures compliance with the valued outcomes in the ISP and Day Habilitation Plan.
• Provides weekly documentation of outcomes being worked towards with each individual in accordance with his/her Day Habilitation Plan.
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
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The Peer Specialist will perform a wide variety of tasks related to the care, support, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder who are transitioning to various levels of independent housing setting. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to live, work, and socialize successfully in the community environments of their choice and also in maintaining a safe living environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals.
Job responsibilities:
• Engage in-patient clients at acute care hospitals, state psychiatric centers or state operated residences and participate in the coordination of their discharge.
• Provide intensive emotional and practical support to clients as they transition back into their communities and into a support housing living environment.
• Conduct home visits as assigned.
• Develop short term person centered treatment plans to assist client towards achieving their goals.
• Monitor and record client’s progress with respect to treatment goals.
• Assist and instruct individuals in attending to personal hygiene, grooming, nutrition and daily living.
• Support clients in sustaining community tenure by ensuring strong linkage to community based treatment programs and resources.
• Accompany clients to appointments with community based treatment providers and other services as needed.
• Assist and supervise in meal preparation, laundry and light house keeping tasks.
• Comply with all required in-service training and staff development.
• Perform other related duties as assigned.
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Position Overview: The Receptionist will work in one of our shelters, assisting the Program Director with purchasing, inventory control, mails, faxes, deliveries, service calls, drills, tracking and filling all vendors list, inspection checklists and work orders. The Receptionist will also answer phones, direct calls as appropriate, receive and distributes mail, faxes, and deliveries.
Job Functions:
- Monitor front area, answer incoming calls, determine purpose and forward calls to appropriate personnel or department.
- Welcome and announce visitors, provide specific information and/or referral information.
- Maintain resident, visitor, staff, delivery, and package search logs
- Complete shift summaries via email correspondence
- Make, maintain copies of general forms.
- Attend and participate in regular staff training and scheduling meetings
- Maintain confidentiality and privacy regarding all clients’ information
- Provide crisis intervention and request emergency responders as applicable.
- Generate weekly, monthly reports as directed by Supervisor.
- Must remain on-duty until properly relieved.
- Comply with all agency Employee Policies, Procedures, and Protocols, Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- Perform other related duties as directed by Supervisor.
- Other duties as assigned.