S:US is seeking a Employment Specialist for our womens shelter located in Manhattan.   This position is located at 205 West 135 Street New York, NY 10030.   The Employment Specialist provides vocational services and consultation as a member of a multi-disciplinary treatment team.     ESSENTIAL DUTIES & RESPONSIBILITIES: - Familiar with Federal, State and Local laws and regulations as they apply to the community residence program and agency policies - Provides vocational services and consultation as a member of a multi-disciplinary team. visits clients in their home and other settings required. - Familiar with OMH regulations - Responsible for integrating vocational goals and services - Provides aid and assistance through all phases of the vocational service provision - Performing routine clinical services as a member of the Team  - Responsible for charting client services - Responsible Vocational portion or all of creating the service plan - Responsible for integrating vocational goals and services with the tasks of all the team members - Responsible for ensuring revisions to the plan as the participant’s needs change - Advocating for the rights and preferences of the participant whenever possible - Responsible for creating a monthly spreadsheet with names of tenants and their employment status - Follow-up quarterly with all employed tenants - Assist with making monthly contact with tenant as needed - Participate in bi-weekly monthly meeting - Participate in monthly supervision to address any work-related tasks or concerns - Other duties as assigned

S:US Is seeking a Shift Supervisor for their women's shelter in Manhattan.    This position is located at 35 West 126 Street New York, NY 10027.     SCOPE OF ROLE: The Shift Supervisor provides supervision and training to residential aides and community coordinators.   ESSENTIAL DUTIES & RESPONSIBILITIES: Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. Responsible for maintaining fire safety which includes:Coordinate Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.Coordinate monthly fire drills and maintaining fire drill logs.     SCOPE OF ROLE: The Shift Supervisor provides supervision and training to residential aides and community coordinators.   ESSENTIAL DUTIES & RESPONSIBILITIES: • Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence. • Responsible for maintaining fire safety which includes: o Coordinate Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation. o Coordinate monthly fire drills and maintaining fire drill logs. o Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers). o Coordinate servicing and documenting service/inspections of all fire safety equipment. o Provide all new program clients with written fire safety and prevention information. • Perform administrative duties as requested, including but not limited to: o Complete transfer paperwork o Complete intakes with new clients o Compete Incident Reports o Maintain visitor log books o Maintain vehicle sign outs sheets o Maintain roster in CARES and accurately record bedding o Maintain mail logs o Correspond via email • Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs. • Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed. • Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.  

S:US is seeking a Residential Specialist for their womens shelter located in Manhattan.  This position is located at 35 West 126 Street New York, NY 10027   The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked  with  promoting person-centered services, focusing on supporting the independence of the people we serve.  You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will  be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct regular scheduled rounds to ensure safety and residents wellbeing. - Enter activity log information and shift notes in a timely fashion and accurate manner. - Complete necessary admissions paperwork. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Meet with Shift Supervisor for individual and group supervision. - Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups - Meet with case managers on regular basis to assist in assigned tasks. - Provide initial orientation to program. - Provide administrative support in areas of office coverage, telephone and clerical work, food services. - Understand and follow emergency procedures, including fire drills. - Perform other duties as assigned by Shift Supervisor and Program Director. - Attend job related trainings and agency meetings as necessary. - Provide meal coordination

S:US is seeking a Residential Specialist for their womens shelter located in Manhattan.  This position is located at 35 West 126 Street New York, NY 10027   The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked  with  promoting person-centered services, focusing on supporting the independence of the people we serve.  You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will  be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct regular scheduled rounds to ensure safety and residents wellbeing. - Enter activity log information and shift notes in a timely fashion and accurate manner. - Complete necessary admissions paperwork. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Meet with Shift Supervisor for individual and group supervision. - Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups - Meet with case managers on regular basis to assist in assigned tasks. - Provide initial orientation to program. - Provide administrative support in areas of office coverage, telephone and clerical work, food services. - Understand and follow emergency procedures, including fire drills. - Perform other duties as assigned by Shift Supervisor and Program Director. - Attend job related trainings and agency meetings as necessary. - Provide meal coordination

S:US is seeking a Residential Specialist for their womens shelter located in Manhattan.  This position is located at 35 West 126 Street New York, NY 10027   The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked  with  promoting person-centered services, focusing on supporting the independence of the people we serve.  You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will  be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct regular scheduled rounds to ensure safety and residents wellbeing. - Enter activity log information and shift notes in a timely fashion and accurate manner. - Complete necessary admissions paperwork. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Meet with Shift Supervisor for individual and group supervision. - Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups - Meet with case managers on regular basis to assist in assigned tasks. - Provide initial orientation to program. - Provide administrative support in areas of office coverage, telephone and clerical work, food services. - Understand and follow emergency procedures, including fire drills. - Perform other duties as assigned by Shift Supervisor and Program Director. - Attend job related trainings and agency meetings as necessary. - Provide meal coordination

S:US is seeking a Residential Specialist for their womens shelter located in Manhattan.  This position is located at 35 West 126 Street New York, NY 10027   The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked  with  promoting person-centered services, focusing on supporting the independence of the people we serve.  You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will  be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Conduct regular scheduled rounds to ensure safety and residents wellbeing. - Enter activity log information and shift notes in a timely fashion and accurate manner. - Complete necessary admissions paperwork. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Meet with Shift Supervisor for individual and group supervision. - Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups - Meet with case managers on regular basis to assist in assigned tasks. - Provide initial orientation to program. - Provide administrative support in areas of office coverage, telephone and clerical work, food services. - Understand and follow emergency procedures, including fire drills. - Perform other duties as assigned by Shift Supervisor and Program Director. - Attend job related trainings and agency meetings as necessary. - Provide meal coordination    

S:US is seeking a Recreation Coordinator for their women's shelter in Manhattan.   This position is located at 35 West 126 Street New York, NY 10027.   The Recreational Coordinator  is responsible for providing a comprehensive recreational program for the shelter residents. The task includes developing and implementing a monthly recreation calendar with culturally appropriate activities for the people we serve.  It is important to use good   judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and who can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Plan trips, recreational and cultural activities appropriate to adult and children’s interest and developmental levels, prepare monthly schedule, conduct recreational activity groups. - Supervise the after school and summer program, provide respite care when necessary. - Maintain recreational space with age-appropriate toys, arts, and crafts - Accompany children and parents to events when necessary. - Provide guidance and information to clients around the daily activity schedule, Program Policies and Procedures - Responsible for cleaning program areas after usage. - Participate in ongoing individual supervision, team meetings, and training as appropriate. - A work schedule that includes weekend and evening hours may be required. Additional shifts required as needed. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Planning, implementing and/or researching self-care and other social activities for residents Meet with case managers on regular basis to assist in assigned tasks. - Perform other duties as assigned by Senior Leadership, Program Director, Director of Social Services, or immediate supervisor. - Attending job-related training and agency meetings, as necessary.  

S:US is seeking a Peer Specialist for our women's shelter in Manhattan.   This position is located at 35 West 126 Street New York, NY 10027.     The Peer Specialist will: - Outreach/Engagement/Bridge Building: Helping to facilitate engagement with teams by forging strong connections with participants and families, undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between team members and participants when they experience ambivalence about treatment. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery-oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.  

    S:US  Is seeking a Housing Specialist for their women's shelter in Manhattan.     This program is located at 35 West 126 Street New York, NY 10027   SCOPE OF ROLE:   The Housing Specialist is responsible for Housing duties related to all residents’ needs.    ESSENTIAL DUTIES & RESPONSIBILITIES: - Interviews clients to assess their present housing needs and status and submits appropriate applications to community resources. - Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing. - Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary. - Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients. - Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility. - Obtains an accurate history of client’s housing situation to assess what services are needed. - Facilitates Tier II interviews and acts as a liaison between Tier II shelter and shelters clients. - Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA). - Handles requests for extensions to be submitted to HRA - Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program. - Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge - Assists and escorts residents in going to HRA/social service agency appointments when necessary. - Participates and attends staff, service plan review and clinical team meetings. - Maintains and ensures completion of accurate records and progress notes in client chart. - Other duties as assigned        

  Are you a strong project manager who is serious about making a positive impact on your community? If so, our Program Implementation Manager role is for you!!!!   Services for the UnderServed (S:US) envisions an NYC where everyone has a roof over their head, is healthy, productive, and can enjoy the social connections that create a life of purpose. S:US works with over 37,000 individuals and their families every year to create pathways to rich and productive lives by offering housing, employment, skills-building, treatment and recovery services.    Reporting to the Director of New Program Development, the Program Implementation Manager is responsible for ensuring new programs are established according to parameters outlined in a grant award.      ESSENTIAL DUTIES & RESPONSIBILITIES: - Research any government standards and best practices related to new programming to ensure the programs workplan addresses all areas of work. - Provide coaching and technical assistance to teams conducting implementation projects, including but not limited to assessing current practice, identifying barriers and opportunities, and developing and implementing action plans. - Develop work plans that support successful implementation, adherence to timelines, and progress towards goals. - Maintain systems for monitoring implementation projects. - Track and report regularly on the status of implementation initiatives across the agency and support continuity and accountability. - Liaise with external experts to engage necessary support and best practices. - Represent the agency and programs in meetings with funders, current and potential persons served, external agencies and network members, as needed. - Perform other related duties as required.      WELL QUALIFIED CANDIDATE WILL POSSESS: - BA required with experience in a not-for-profit or social service setting.  Master’s degree preferred. - Minimum of 3-5 years’ experience in project management and organizational skills along with an ability to work independently. - Experience with Project management software. - Demonstrated expertise/knowledge in supportive services environments – particularly understanding and managing the daily operations and functions in Recovery and Treatment, Housing, and Homeless Services programs. - Commitment to the mission and values of S:US, with an understanding of the issues facing the populations we serve. - Demonstrated ability to develop and manage relationships with funders, partners and within the service community.   Help us make a difference!      Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’   S:US IS AN EQUAL OPPORTUNITY EMPLOYER

S:US is seeking a Desk Security person for their homeless prevention program in Manhattan.   This position is located at 2276 Third Avenue New York, NY 10035     SCOPE OF ROLE: The Desk Security Officer will work under the supervision of program leadership to ensure that onsite visitors, applicants and people served are greeted and signed in.  They work to ensure the safety and well-being of clients, team members, and visitors.  Desk Security will facilitate engagement with clients, visitors, and team members by forging meaningful connections, as well as undertake outreach and engagement activities designed to promote community awareness of S:US services. This staff member will support the S:US Homebase Program by also promoting Continuous Quality Improvement that incorporates a systematic approach that manages change in a way that clarifies priorities and reduces concerns experienced by others. Respect and integrity are instilled into each interaction. They are expected to document all interactions according to program expectations.   ESSENTIAL DUTIES & RESPONSIBILITIES:   Engagement: - Greet people in a positive, customer-service oriented manner in the office waiting area and surrounding space while maintaining professional boundaries - Verify all visitors’ credentials (vendors, non-Homebase team members, contractors, etc.) and ensure they sign in/out of the Log Book, are escorted throughout the office space (once confirmed by Management), and at time of exit from premises - Control flow of office access by enforcing posted memos set forth by Management pertaining to walk-ins and scheduled appointments - Monitor all entrances, exits, and surrounding areas to deter loitering, unauthorized access by periodically monitoring CCTV system - Frequently patrol the entire office space, hallways, and staircases and document findings in Log Book - Document interactions with applicants/participants in CARES, logs, and other means as directed by management. - Respond to emergencies and contact NYPD, FDNY, and/or EMT, if needed, while also seeking advisement from Management and other Program personnel on site - Participate in staff development by attending trainings assigned - Attend Team Meetings, Case Conferences, as well as Coaching and Mentoring sessions - Provide assistance to Administrative Assistants by making copies of client documents and if asked, scanning completed prescreens to Intake Case Managers - Check Program voicemails and emails throughout shift and respond in a timely mannerDevelop authentic, meaningful interactions with clients and visitors through empathy, listening and collaboration with team members   Advocacy and Support: - Inquire with clients about their reason for visit and direct them accordingly - Work actively within the team itself to help build an environment that operates from a belief in the human potential to overcome stressful situations and an understanding of human diversity and behavior as a natural reaction to it - Accompany clients and visitors through public or shared areas of site (not limited to hallways, meeting rooms) -  

S:US is seeking a Recreation Coordinator for our families with children shelter in the Bronx.   This position is located at 240 East 178 Street Bronx, NY 10457   The Recreational Coordinator  is responsible for providing a comprehensive recreational program for the shelter residents. The task includes developing and implementing a monthly recreation calendar with culturally appropriate activities for the people we serve.  It is important to use good   judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and who can communicate skillfully with empathy and honesty.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Plan trips, recreational and cultural activities appropriate to adult and children’s interest and developmental levels, prepare monthly schedule, conduct recreational activity groups. - Supervise the after school and summer program, provide respite care when necessary. - Maintain recreational space with age-appropriate toys, arts, and crafts - Accompany children and parents to events when necessary. - Provide guidance and information to clients around the daily activity schedule, Program Policies and Procedures - Responsible for cleaning program areas after usage. - Participate in ongoing individual supervision, team meetings, and training as appropriate. - A work schedule that includes weekend and evening hours may be required. Additional shifts required as needed. - Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral. - Planning, implementing and/or researching self-care and other social activities for residents Meet with case managers on regular basis to assist in assigned tasks. - Perform other duties as assigned by Senior Leadership, Program Director, Director of Social Services, or immediate supervisor. - Attending job-related training and agency meetings, as necessary.  

S:US is seeking a  Case Manager for their families with children shelter located in Brooklyn. This position is located at 882 Dumont Avenue Brooklyn, NY 11207 Salary:  The Case Manager will: - Conduct intake process with new clients within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures. - Conduct psychosocial, vocational/educational, and housing assessments and documentation of same. - Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. - Prepare housing applications and assist clients with the housing application/interview process. - Monitor and assess client progression/regression in behavior and/or appearance. - Facilitate group and individual counseling, workshops, psych education, and recreational activities. - Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills. - Provide comprehensive case management services to an assigned caseload of 15-18 clients. - Develop initial service plans and conduct service plan reviews as needed for an assigned caseload. - Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. - Ensure that clients attend meals and maintain appropriate nutritional intake. - Provide crisis intervention and address all emergency situations as appropriate. - Assist in building evacuation during fire drills and building emergencies. - Monitor client medication compliance and collaborate with nursing staff monitor compliance - Refer clients to appropriate community resources as needed. - Maintain CPR/First Aid Certification. - Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA and SUS standards - Facilitate discharge/transfer process and documentation of same. - Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes. - A work schedule that includes some weekend and evening hours is required. - Any other duties as assigned by the Program Director, designee or as required.

  S:US is seeking a Case Manager for our men's shelter in Brooklyn.   This position is located at 599 Ralph Avenue Brooklyn, NY 11233   ESSENTIAL DUTIES & RESPONSIBILITIES:   • Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same • Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing • Prepare housing applications and assist clients with the housing application/interview process. • Monitor and assess client progression/regression in behavior and/or appearance • Facilitate group and individual counseling, workshops, psych education, and recreational activities • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills • Provide comprehensive case management services to an assigned caseload • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate • Ensure that clients attend meals and maintain appropriate nutritional intake • Provide crisis intervention and address all emergency situations as appropriate • Assist in building evacuation during fire drills and building emergencies • Monitor client medication compliance and collaborate with nursing staff monitor compliance • Refer clients to appropriate community resources as needed • Maintain CPR/First Aid Certification • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards • Facilitate discharge/transfer process and documentation of same • Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes • A work schedule that includes some weekend and evening hours is required    

SSVF Outreach and Recruitment Manager   The Veteran Outreach and Recruitment Manager coordinates SSVF engagement and recruitment efforts across the New York City CCoC. The Manager enhances S:US’ efforts to enroll and serve veterans experiencing homelessness, and coordinates veteran outreach with key stakeholders in the community. The Veteran Outreach and Recruitment Manager will ensure that the program is fully executing on enrollment targets and provision of high-quality peer supports for enrolled veteran families as a key member of the management team. The SSVF Director, under the guidance of the Associate Vice President, will partner with fellow members of the management team, S:US funders, oversite agencies, and executive leadership to elevate S:US’ service delivery to all stakeholders.  They manage the program’s peer navigation services to enhance service delivery to SSVF veterans, and expand S:US’ engagement efforts to unsheltered and underserved veteran families experiencing homelessness.     

Rent Collection Specialist   The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.  We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances. The selected candidate will be adaptable and organized in a fast-paced, high intensity environment with the ability to manage competing priorities. This candidate will report to the Entitlements Director and will be responsible for ensuring that clients are obtaining and maintaining benefits they are eligible for. Additionally, the Entitlements manager is responsible for maintaining city and federal government benefits by assisting them through the eligibility process. The position will be the primary point of contact for S:US tenants who are facing arrear issues, seeking informative city assistance or resources, and answering any entitlement (HRA-PA).   ESSENTIAL DUTIES & RESPONSIBILITIES: - Review tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances - Coordinate with the Legal, Finance and Program staff of the collection process - Contact residents regarding outstanding balances - Resolve billing issues with residents and coordinate with Finance to correct rental errors - Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays - Conduct entitlement assessment to determine the eligibility for HRA-PA benefits - Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears - Keep informed and up to date on public policy issues, new developments in public assistance, rental assistance, and other rent arrears resources. Communicate information to S:US housing program/management and tenants. - Attend informational trainings and seminars to remain current on trends and entitlements system changes. - Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions. - Work with Programs and Finance on potential entitlements issues with tenants. - Keep active updated records of tenant’s entitlements. - Maintain Entitlement’s module in EHR (myEvolv) database. - Required to travel to sites in and outside the organization within the 5 boroughs (either in office or at program sites). - Investigate and ensure resolution of all HRA-PA cases. - Represent tenants and agency at administrative hearings regarding HRA-PA cases. - Proficient in usage of ACCESS HRA app, and assist tenants in creating and navigating the app. - Process appeals and pursue legal channels to obtain funding for tenants who have been denied entitlements. - Review and follow-up timely on tenant’s correspondence of public assistance eligibility received from various city and government agencies via phone, office visit, email, mail and/or fax. - Prepare reports requested by internal stakeholders that speak to tenancy and related issues within the portfolio. Provide updates on tenant’s progress on rent arrears resolution. - Maintain meticulous records and file systems held to an “audit ready” standard. - Conduct training with individuals and staff on regulations and laws pertaining to benefits. - Other duties as assigned

Rent Collection Specialist   The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.  We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances. The selected candidate will be adaptable and organized in a fast-paced, high intensity environment with the ability to manage competing priorities. This candidate will report to the Entitlements Director and will be responsible for ensuring that clients are obtaining and maintaining benefits they are eligible for. Additionally, the Entitlements manager is responsible for maintaining city and federal government benefits by assisting them through the eligibility process. The position will be the primary point of contact for S:US tenants who are facing arrear issues, seeking informative city assistance or resources, and answering any entitlement (HRA-PA).   ESSENTIAL DUTIES & RESPONSIBILITIES: - Review tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances - Coordinate with the Legal, Finance and Program staff of the collection process - Contact residents regarding outstanding balances - Resolve billing issues with residents and coordinate with Finance to correct rental errors - Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays - Conduct entitlement assessment to determine the eligibility for HRA-PA benefits - Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears - Keep informed and up to date on public policy issues, new developments in public assistance, rental assistance, and other rent arrears resources. Communicate information to S:US housing program/management and tenants. - Attend informational trainings and seminars to remain current on trends and entitlements system changes. - Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions. - Work with Programs and Finance on potential entitlements issues with tenants. - Keep active updated records of tenant’s entitlements. - Maintain Entitlement’s module in EHR (myEvolv) database. - Required to travel to sites in and outside the organization within the 5 boroughs (either in office or at program sites). - Investigate and ensure resolution of all HRA-PA cases. - Represent tenants and agency at administrative hearings regarding HRA-PA cases. - Proficient in usage of ACCESS HRA app, and assist tenants in creating and navigating the app. - Process appeals and pursue legal channels to obtain funding for tenants who have been denied entitlements. - Review and follow-up timely on tenant’s correspondence of public assistance eligibility received from various city and government agencies via phone, office visit, email, mail and/or fax. - Prepare reports requested by internal stakeholders that speak to tenancy and related issues within the portfolio. Provide updates on tenant’s progress on rent arrears resolution. - Maintain meticulous records and file systems held to an “audit ready” standard. - Conduct training with individuals and staff on regulations and laws pertaining to benefits. - Other duties as assigned

SCOPE OF ROLE:   - Outreach/Engagement: Helping to facilitate engagement with tenants, undertake outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times advocate for population served to maximum their full potential. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience.  - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a friendly approach and encouraging the use of recovery-oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.

WELLNESS COACHES (CASE MANAGERS) PAYING $50k-$55k FIRM | FULL-TIME |    ARE YOU LOOKING FOR AN OPPORTUNITY THAT MAKES YOU FEEL FULFILLED?   You understand what it means to have another chance in life.  You relate to life hurdles and how they can impact someone else’s life.  You have the ability to utilize your skills to transform the lives of others. We are looking for Wellness Coaches who have a passion to help others, to serve as case managers.  As a Wellness Coach you will assist consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.    This is great opportunity for those looking to build a career in the not-for-profit social services arena.  With a passion to help others, you can easily progress into other positions such as Vocational Specialist, Clinical Coordinator, Program Director.   Responsibilities: - Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination - Conduct Group Meetings on Wellness Management  - Complete service plan reviews for all residents - Regularly assess, correct and report apartment and personal living space inspections conditions as assigned - Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   The minimum and maximum salary for this position is $17.68 per hour.       Responsibilities: - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization. - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures. - Ensure assigned clients’ nutritional needs are met according to prescribed diet and assist with feeding as necessary. - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management.   Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays