The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.   ESSENTIAL DUTIES & RESPONSIBILITIES - Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues. - Responsible for conducting interviews with all parties involved in the incident.  - Completes written investigation reports as per established protocol.  - Must be able to review and analyze various reports to be used in investigations. - Gathers and submits evidence - May be called upon to participate in arbitration or court hearings based on investigations. - Responsible for reviewing external investigations. - Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations. - Responsible for participating in audit reviews in the various facilities. - Participate on the various incident review committees. - Conduct focus reviews at facilities based on corrective actions as per investigation recommendations. - Review all preliminary investigations and follow up on missing pertinent information.

Locations: Bronx and Manhattan Schedule: Mon-Fri 9a-5p split position Bronx 3 days, Manhattan 2 days The Licensed Practical Nurse will assist the Registered Nurse and be responsible for supporting the individuals we served by taking vital signs, such as blood pressure, temperature and weight, working with consumers in filling prescriptions and coordinating appointments as needed. The LPN will follow up with community health care providers to ensure medical treatment plans are documented, monitored and followed.  The LPN will conduct home visits on a monthly basis visiting up to 25 consumers, refer residents to emergency care, coordinate treatment and discharge planning with hospital staff. Compliance with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes is required. IND1

The Licensed Practical Nurse will assist the Registered Nurse and be responsible for supporting the individuals we served by taking vital signs, such as blood pressure, temperature and weight, working with consumers in filling prescriptions and coordinating appointments as needed. The LPN will follow up with community health care providers to ensure medical treatment plans are documented, monitored and followed.  The LPN will conduct home visits on a monthly basis visiting up to 25 consumers, refer residents to emergency care, coordinate treatment and discharge planning with hospital staff. Compliance with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes is required. IND1

Schedule: 8am-4pm, 3 days per week - days are flexible.   The LPN assesses, monitors, and ensures access to coordinated medical and mental health services as part of a social service treatment team known as HOPWA (Housing Opportunity Persons with AIDS). This position is mostly phone and internet based with some community based work.   Responsibilities: - Conduct home visits on a monthly basis visiting up to 25 consumers - Work with consumers in filling prescriptions and coordinating appointments as needed. - Refer residents to emergency care if needed, work with emergency responders/emergency room staff to coordinate emergency treatment, coordinate treatment and discharge planning with hospital staff. - Maintain CPR/First Aid Certification. - Maintain up to date, accurate, complete, and timely consumer chart documentation. - Attend staff meetings, case conferences, group supervision, and trainings as needed. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes. - Assist full time Registered Nurse - Record keeping as per agency regulations - Other duties as assigned. IND1

The Psychiatric Nurse Practitioner will provide direct psychiatric services for homeless individuals at three separate, general population treatment programs who are not connected to care. The PNP will document medical and psychological histories, physical assessment results, diagnoses, treatment plans, prescriptions and outcomes. The PNP will provide medication management including prescription refills and medication education, write prescriptions for psychotropic medications as allowed by state regulations and collaborative practice agreements and also provide in service staff training and consultation to the social service team.

SCOPE OF ROLE:            The Housing Specialist is responsible for Housing duties related to all residents’ needs.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Interviews clients to assess their present housing needs and status and submits appropriate applications to community resources. - Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing. - Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary. - Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients. - Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility. - Obtains an accurate history of client’s housing situation to assess what services are needed. - Facilitates Tier II interviews and acts as a liaison between Tier II shelter and AEGIS clients. - Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA). - Handles requests for extensions to be submitted to HRA - Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program. - Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge - Assists and escorts residents in going to HRA/social service agency appointments when necessary. - Participates and attends staff, service plan review and clinical team meetings. - Maintains and ensures completion of accurate records and progress notes in client chart. - Other duties as assigned

The Health Navigator will employ the Critical Time Intervention model to assist individuals/families to access the supports they need and develop long-term helping relationships. Utilize a navigation/chronic care model to advocate for, communicate with, and identify resources for the client as well as encourage and support clients to gain and maintain independence in their healthcare to ensure improvement of health outcomes and quality of life.Provide individual and group counseling and support services to program participants. He/she will work with Social Service team to arrange medical appointments, confirm appointments, and all other activities required to improve client compliance. The Navgator will work with patients with complex medical illness requiring frequent appointments in clinic and to specialists, including confirming appointments, assisting with transportation, and obtaining records from outside medical providers.

The Employment Specialist will conduct assessment interviews to gather information relative to client’s skills, education and interests. He /she will Design and facilitate vocational/employment group and maintain an active employment vocational/educational data bank and serve as Program Representative at Workforce and Employment Initiatives and Meetings.  The specialist will identify barriers to employment e.g.-ESL, Substance Abuse , Mental Health and in collaboration with Case Manager make appropriate referrals. Provide career coaching and assist with resume preparation, job search and filing applications.

The Child Care Specialist for the shelter will be responsible for collaborating with staff and implementing lesson plans and curriculum which are developmentally diverse for children ranging in age from 3 months old – 13 years old.  The Specialist will assist with homework and prepare after school activities, ensure that the childcare area is organized, maintained and safe, facilitate groups and workshops, including a parenting workshop. Will communicate and report all problems, concerns and incidents to Program Director, interact and closely supervise children at all times, participate in parenting workshops as appropriate for the population needs. Residential Aide duties will also be preformed.

Under the supervision of the Trauma Informed Care Supervisor, the Childcare Specialist is responsible for the day to day operation of the child care program. The program is oriented to developmentally sound teaching, non-violent conflict resolution and parent and child bonding.   Job Functions:   - Provide childcare when residents attend in house appointments and groups. - Develop a classroom curriculum on a monthly basis. - Implement the curriculum on a daily basis. - In the absence of the Childcare Specialist, contact Department of Education Liaison to place children in area schools. - Maintain classroom and infant room supplies, furniture, and equipment. - Attends staff meeting and training sessions. - Maintains safety for children at all times. - Accompany children and parents to events when necessary - Accompany children and parents to appointments when necessary - Accompany children to and from area schools when necessary - During familial emergencies drop children off outside catchment area to allow emergency caretakers to retrieve them. - Intervenes to prevent child abuse and follows mandated reporter procedures - Assist in linkage with community organizations for recreational and cultural outings - Assist children in completing homework on a daily - Alert Trauma Informed Care Supervisor of any child that has ongoing behavior problems or suspected learning problems

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on Jefferson Avenue in Brooklyn.   Responsibilities: - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures - Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays . IND1  

WELLNESS COACHES (CASE MANAGERS) FULL-TIME | FLEXIBLE SCHEDULES | POSITION IS LOCATED IN THE BRONX.   ARE YOU LOOKING FOR AN OPPORTUNITY THAT MAKES YOU FEEL FULFILLED?   You understand what it means to have another chance in life.  You relate to life hurdles and how they can impact someone else’s life.  You have the ability to utilize your skills to transform the lives of others. We are looking for Wellness Coaches who have a passion to help others, to serve as case managers.  As a Wellness Coach you will assist consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.    This is great opportunity for those looking to build a career in the not-for-profit social services arena.  With a passion to help others, you can easily progress into other positions such as Vocational Specialist, Clinical Coordinator, Program Director.   Responsibilities: - Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination - Conduct Group Meetings on Wellness Management  - Complete service plan reviews for all residents - Regularly assess, correct and report apartment and personal living space inspections conditions as assigned - Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.

Schedule Monday 2p-10p, Thursday-Sunday 2p-10p *Schedule is subject to change   The Peer Specialist will perform the following job functions;   - Outreach/Engagement/Bridge Building: Helping to facilitate engagement with teams by forging strong connections with participants and families, undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between team members and participants when they experience ambivalence about treatment. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.

The Housing Specialist will;   - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for consumers. - Assess consumer readiness for, as well as, the barriers to obtaining affordable permanent housing. - Provide supportive social services including individual and group counseling, workshops, education, referrals, and escorting in an effort to prepare consumers for successfully securing and maintaining permanent and affordable housing.   - Provides workshops on ADL skills, money management, utilities and rent payment, and housing interviewing skills. - Assist consumers with identifying and securing permanent affordable housing. Assist consumers with obtaining HASA rent checks, paying broker’s fees, obtaining start up kits, furniture allowances, movers, and moving into new apartment units. - Prepare and assist consumers with the housing application/interview process, including the HRA 2010e application process, the HASA housing application process, and any other specialized housing applications that may become relevant in the future.   - A general working knowledge of the HRA-HASA benefits and entitlement system.  Knowledge of all HASA rental subsidy guidelines including; the 30% rent cap, exceptions to policy, housing and habitability standards, FMR guidelines, and broker fees.   - A basic understanding of and the ability to educate consumers around supportive housing vs. independent housing, and congregate vs. scattered site.   - Provide monthly written reports highlighting consumer length of stay and status, housing placements, lost housing, barriers to housing, and pending housing.   - Must maintain a small caseload and perform the full duties of a Service Coordinator (see SC job description for further details). -   Provide accurate, complete, and timely documentation of assessment information, service planning, the provision of supportive social services, and consumer progression/regression toward service plan goals.   - Provide incident reports and all incident related documentation for members of the caseload as needed. -   Adhere to monthly housing placement goals. Track, monitor, and report housing placement rates for all consumers.    - Attends interdisciplinary team meetings and case conferences as needed.   - Participates in professional development activities such as in-service trainings, seminars, webinars, and conferences as needed.  

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on Hull Street in Brooklyn, NY so you can work close to home.   Responsibilities: - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures - Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Great opportunity for a Social Worker seeking their next career move. LMSW or LMHC required. This position is locaterd in the Bronx, schedule Monday-Friday 8a-6p, with flexibility and on-call. - Responsible for the completion of psychosocial assessments of complex families impacted by multiple systems - Assess family needs and facilitate appropriate linkages for families to community based services - Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions - Provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families - Attend ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services - Provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice - Be available to families seeking assistance at least five days a week, eight hours a day - Work from a strength based, family focused, client centered perspective and identify and fortify the strengths that each family has - Assist families with specific stressors associated with living in shelter - Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services - Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being - Serve as agency/program liaison to community agencies and/or groups - Provide clear written reports that capture key findings to include provider areas of strength, and recommendations for improvement - Document patient medical and psychological histories, physical assessment results, diagnoses, treatment plans, prescriptions, or outcomes - Complete other tasks as deemed necessary by program director - Ability to work a flexible schedule when needed which consist of weekend or evening hours - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes

The Housing Specialist will; - Interview clients to assess their present housing needs and status and submits appropriate applications to community resources. - Conducts groups to discuss available housing options, how to secure an apartment and how to handle issues related to housing. - Accompanies residents to housing interviews, housing fairs, and to complete housing applications when necessary. - Provides housing resources (i.e. phone numbers to landlords, housing programs, etc) to clients and acts as a liaison between landlords and clients. - Refers residents to get PPD and physicals completed within two weeks of their entrance into the facility. - Obtains an accurate history of client’s housing situation to assess what services are needed. - Facilitates Tier II interviews and acts as a liaison between Tier II shelter and AEGIS clients. - Submits housing applications for all housing programs available (i.e. Section 8, and NYCHA). - Handles requests for extensions to be submitted to HRA - Refers residents to Public Assistance and monitor their compliance with HRA and the ADVENT program. - Negotiates, assesses and assists client needs with respect to benefits and follows the resident’s case from entry to discharge - Assists and escorts residents in going to HRA/social service agency appointments when necessary. - Participates and attends staff, service plan review and clinical team meetings. - Maintains and ensures completion of accurate records and progress notes in client chart. - Other duties as assigned.

Great opportunity for a Social Worker seeking their next career move. LMSW or LMHC required. This position is located in the Bronx, schedule Monday-Friday 9a-5p, with flexibility and on-call. - Responsible for the completion of psychosocial assessments of complex families impacted by multiple systems - Assess family needs and facilitate appropriate linkages for families to community based services - Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions - Provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families - Attend ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services - Provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice - Be available to families seeking assistance at least five days a week, eight hours a day - Work from a strength based, family focused, client centered perspective and identify and fortify the strengths that each family has - Assist families with specific stressors associated with living in shelter - Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services - Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being - Serve as agency/program liaison to community agencies and/or groups - Provide clear written reports that capture key findings to include provider areas of strength, and recommendations for improvement - Document patient medical and psychological histories, physical assessment results, diagnoses, treatment plans, prescriptions, or outcomes - Complete other tasks as deemed necessary by program director - Ability to work a flexible schedule when needed which consist of weekend or evening hours - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Shift Supervisors to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, and internal promotion.    This opportunity is available at our program located on Jefferson Avenue in Brooklyn, NY so you can work close to home.     The Shift Supervisor will monitor and ensure that active treatment is provided to individuals with developmental disabilities ensuring consumer safety and respect of consumer rights.   Responsibilities: - Supervise and instruct all Direct Support Specialists on shift - Responsible for overall functioning of the facility during the absence of the Program Director and Assistant Program Director. - Responsible for the physical condition of the residence including agency vehicles; ensuring they are maintained in a safe and sanitary condition - Responsible for client and agency funds and expenditures during shift (petty cash, client monies, clothing monies, recreation etc.) - Ensure appropriate follow-up to medication administration during shifts and after client medical appointments Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays