Company Overview:    Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.   For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.   We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.   Position Summary: The Shift Supervisor will monitor and ensure that active treatment is provided to individuals with developmental disabilities ensuring consumer safety and respect of consumer rights.   Responsibilities: - Supervise and instruct all Program Specialists on shift - Responsible for overall functioning of the facility during the absence of the Program Manager and Assistant Program Manager - Responsible for the physical condition of the residence including agency vehicles; ensuring they are maintained in a safe and sanitary condition - Responsible for client and agency funds and expenditures during shift (petty cash, client monies, clothing monies, recreation etc.) - Ensure appropriate follow-up to medication administration during shifts and after client medical appointments - Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays  

Tues-Sat 9a-5p or Sun-Thurs 9a-5p   The Senior Wellness Coach will;   - Provide case management, crisis intervention and advocacy for tenants - Collaborate with tenant in development of goals and corresponding plan - Provideaccurate, complete and timely documentation of social service records including service plans, reports and progress notes - Assess needs and make appropriate referrals - Participate in tenant meetings - Develop and facilitate Substance Abuse and other Wellness groups - Provide supervision of case management activities of Housing Generalist - Identify and coordinate community based resources and organization for supportive Services for the Underserved - Assist with tenant evacuation during fire drills and emergencies - Provide recreation, money management and other hands on assistance with activities of daily living i.e. medication reminders as needed      - Report building issues to program director and superintendent - Additional tasks as assigned by Program Director

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs".   Responsibilities: - Provide case management to assigned caseload. - Develop and monitor individual service plans in conjunction with agency consumers. - Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. - Assist agency consumers with problem solving and crisis intervention. - Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary. - Act as advocate for consumer as appropriate; encourage and support self- advocacy. - Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. - Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH. - Supportive counseling to agency consumers as needed. - Regular home visits and hospital visits, as necessary. - Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care. - Documentation of all services in compliance with agency standards - Assist with moves with consumers and staff; also include lifting, packing and cleaning - Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. - Liaison to community based services and groups including civic, social service government, and business organizations. - Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings - Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. - This role is comprised of 40%-50% field work, travel is required.

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs".   Responsibilities: - Provide case management to assigned caseload. - Develop and monitor individual service plans in conjunction with agency consumers. - Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. - Assist agency consumers with problem solving and crisis intervention. - Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary. - Act as advocate for consumer as appropriate; encourage and support self- advocacy. - Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. - Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH. - Supportive counseling to agency consumers as needed. - Regular home visits and hospital visits, as necessary. - Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care. - Documentation of all services in compliance with agency standards - Assist with moves with consumers and staff; also include lifting, packing and cleaning - Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. - Liaison to community based services and groups including civic, social service government, and business organizations. - Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings - Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. - This role is comprised of 40%-50% field work, travel is required.

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs".   Responsibilities: - Provide case management to assigned caseload. - Develop and monitor individual service plans in conjunction with agency consumers. - Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. - Assist agency consumers with problem solving and crisis intervention. - Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary. - Act as advocate for consumer as appropriate; encourage and support self- advocacy. - Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. - Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH. - Supportive counseling to agency consumers as needed. - Regular home visits and hospital visits, as necessary. - Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care. - Documentation of all services in compliance with agency standards - Assist with moves with consumers and staff; also include lifting, packing and cleaning - Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. - Liaison to community based services and groups including civic, social service government, and business organizations. - Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings - Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. - This role is comprised of 40%-50% field work, travel is required.

The Licensed Practical Nurse will assist the Registered Nurse and be responsible for supporting the individuals we served by taking vital signs, such as blood pressure, temperature and weight, working with consumers in filling prescriptions and coordinating appointments as needed. The LPN will follow up with community health care providers to ensure medical treatment plans are documented, monitored and followed.  The LPN will conduct home visits on a monthly basis visiting up to 25 consumers, refer residents to emergency care, coordinate treatment and discharge planning with hospital staff. Compliance with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes is required.

Do you have a passion for helping others? Do you have what it takes to promote Services for the Underserved’s (S:US) mission of transforming the lives of New Yorkers with life circumstances marked by homelessness, poverty, disabilities, addiction and mental health challenges?   If this sounds like you, apply for a fulltime Assistant Program Director (APD) position at S:US!   You will be joining a dedicated workforce of 2,400 employees serving over 37,000 individuals and families in New York City. S:US is committed to providing you with every opportunity to learn and grow professionally, and find a career path. The ideal candidate will have passion for working with people with intellectual/developmental disabilities. Services are provided in OPWDD-certified throughout New York City .           This position is located at our Hillburn Ave Program in Hollis,NY  The Assistant Program Director (APD) is responsible for ensuring our individuals have the supports and resources necessary to live meaningful lives, and that they align with their needs and aspirations within both their respective homes and communities. ESSENTIAL DUTIES & RESPONSIBILITIES:Promotes the independence and self-determination of individuals, utilizing person-centered practices that focus on the individuals’ strengths and preferences while simultaneously addressing their needs. ·        Manage the holistic healthcare, nutrition, and wellness of individuals including tracking appointments, communicating with the CMS, Nurse, relevant doctors and managers.·        Ensures the coordination of all recreation and other community activities that promotes the participation and independence of individuals. ·        Encourages the independence of individuals and promotes relationship building within the community and with natural supports.    ·        Supports the mission, vision, values of S:US. Additional responsibilities as deemed necessary by Program Director or designee   Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays   Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!     This opportunity is available at our program located on 5th Avenue in Brooklyn, NY.     The Day Habilitation Specialist provides individuals with developmental disabilities with skill development through a combination of community & classroom learning experiences.   Position Summary: The Day Habilitation Specialist provides individuals with developmental disabilities with skill development through a combination of community & classroom learning experiences.   Responsibilities: - Assists each consumer in skill development in areas such as independent living, adaptive behaviors, socialization, recreation and activities of daily living. - Supervises consumers in the community, using various experiences to reinforce skills being taught in group session while ensuring their safety. - Leads group sessions with consumers and facilitate the discussions to provide learning skills to be used in their community. - Provides annual and semi-annual progress reports regarding valued outcomes. - Assesses the needs of lower functioning and/or non-verbal consumers through observations and evaluations; their valued outcomes will be developed and addressed. - Provides input and ensures compliance with the valued outcomes in the ISP and Day Habilitation Plan. - Provides weekly documentation of outcomes being worked towards with each individual in accordance with his/her Day Habilitation Plan. Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

This position is hybrid 2 days in office and 3 days temporarily remote tele-health.   Reporting to the Clinic Supervisor, and working as part of a treatment team, the Nurse Practitioner in Psychiatry will assess patients' mental and physical status based on the presenting symptoms and complaints and diagnose psychiatric disorders and mental health conditions.   The ideal candidate will; - Be a seasoned NPP with experience in community psychiatry. - Have familiarity working with our population and severe and persistent mental illness. - Prescribe in a setting treating clients with substance use disorders. - Have experience working with clients who encounter homelessness and are disenfranchised. - Have experience working in a high paced environment and able to meet with clients in 20 minute increments. IND1

The Service Coordinator, SSVF will conduct comprehensive assessments of veterans/veteran families’ needs; develop, implement, monitor, and evaluate individualized housing stability plans with each client; provide short-term intensive case management to veteran families to achieve their housing stability goals, and to link each program participant with appropriate community supports to ensure their housing stability.     Responsibilities: - Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work. - Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services. - Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary. - Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards. - Performs comprehensive assessments on clients according to SSVF and agency standards. - Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits. - Advocate for veterans/veteran families at service providers and agencies in the community. - Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team. - Assist veteran families with housing search and placement. - Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.   - Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners. - Participate in appropriate community collaborations and activities. - Initiates and completes case closure when appropriate. - Participate in SSVF and Veterans Services team meetings.  - Available for after-hours crisis response for intensive case management as needed. - Respond to client needs promptly, accurately and with courtesy and respect.  Model appropriate behavior.  Represent the organization in a positive and appropriate manner to outside resources. - Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

The Service Coordinator, SSVF will conduct comprehensive assessments of veterans/veteran families’ needs; develop, implement, monitor, and evaluate individualized housing stability plans with each client; provide short-term intensive case management to veteran families to achieve their housing stability goals, and to link each program participant with appropriate community supports to ensure their housing stability.     Responsibilities: - Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work. - Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services. - Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary. - Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards. - Performs comprehensive assessments on clients according to SSVF and agency standards. - Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits. - Advocate for veterans/veteran families at service providers and agencies in the community. - Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team. - Assist veteran families with housing search and placement. - Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.   - Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners. - Participate in appropriate community collaborations and activities. - Initiates and completes case closure when appropriate. - Participate in SSVF and Veterans Services team meetings.  - Available for after-hours crisis response for intensive case management as needed. - Respond to client needs promptly, accurately and with courtesy and respect.  Model appropriate behavior.  Represent the organization in a positive and appropriate manner to outside resources. - Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

WELLNESS COACHES (CASE MANAGERS) PAYING $40k FIRM | FULL-TIME | FLEXIBLE SCHEDULES | MULTIPLE LOCATIONS IN NYC   ARE YOU LOOKING FOR AN OPPORTUNITY THAT MAKES YOU FEEL FULFILLED?   You understand what it means to have another chance in life.  You relate to life hurdles and how they can impact someone else’s life.  You have the ability to utilize your skills to transform the lives of others. We are looking for Wellness Coaches who have a passion to help others, to serve as case managers.  As a Wellness Coach you will assist consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.    This is great opportunity for those looking to build a career in the not-for-profit social services arena.  With a passion to help others, you can easily progress into other positions such as Vocational Specialist, Clinical Coordinator, Program Director.   Responsibilities: - Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination - Conduct Group Meetings on Wellness Management  - Complete service plan reviews for all residents - Regularly assess, correct and report apartment and personal living space inspections conditions as assigned - Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on Valentine in Bronx, NY so you can work close to home.  Responsibilities: • Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) • Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization • With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures • Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary • Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on Valentine Ave in  Bronx, NY. Responsibilities: • Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) • Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization • With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures • Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary • Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

The Peer Specialistwill be expected to meet with individuals on a monthly basis, document the face to face engagement, including progress notes and other clinical documentation. They will assist with completing apartment inspections, facilitate support groups, accompanies individuals to appointments and actively participates in efforts to improve the organization.

Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on Graff Avenue in Bronx, NY.  Responsibilities: • Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) • Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization • With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures • Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary • Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

The Receptionist will provide general administrative and clerical support in a supported housing program.   Responsibilitiesinclude; - Greet guest - Answer telephone, screen and direct calls to appropriate staff - Open, post date and collate  correspondence daily - Create chart for new admissions - Fax and mail letters - Updates AWARDS Entitlements Module - Stuff invoices/statement  in envelopes monthly - Disseminate monthly carfare checks to consumers - Track Medicaid renewal, Food stamp recertification and SSA redetermination

Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family! We offer a rewarding careers, outstanding benefits, work-life balance and the opportunity to serve others. We are look for passionate Residential Aides to work in in our shelter programs, providing services that include: driving program vehicle to drop off and pick up shelter residents, assist with cleaning facility and the nightly count. The Residential Aide is also responsible for packing client belongings for move outs, transfers and curfew violators.

The Diversion Specialist will coordinate the intake and referral process for adult diversions at DHS identified shelters.    Essential Functions: • Assess shelter applicants directly referred from single and adult family intake centers; serve as the first point of contact. • Enter all Intake and referral information in CARES in a timely manner for Diversions and Aftercare. • Develop individualized housing plan. • Conduct home visits for furnished rooms/apartments. • Provide general case management including coordination and delivery of services relating to housing stability. • Entitlement referral and advocacy. • Meet with participants as needed for follow-up and recommendations. • Meet daily targeted quota for program. • Assist participants in identifying, locating, obtaining and exploring alternatives to shelter (reuniting with family/friends, return to previous living situation, refer to relevant treatment facilities, room rental etc) and retaining suitable housing. • Participate in meetings to promote the program. • Cultivate, develop and maintain productive relationships with referral agencies that are related to retaining housing. • Actively participate in internal and external training programs and committees. • Assure program participants’ rights are protected. • Perform such other duties as may be required. • Maintain case notes for each interaction with clients in CARES. • Complete all individual Diversion folders prior to submitting to Supervisor for review. • Participate in bi-weekly supervision. •Other duties as assigned.

WELLNESS COACHES (CASE MANAGERS) FULL-TIME | FLEXIBLE SCHEDULES | POSITION IS LOCATED IN BROOKLYN   ARE YOU LOOKING FOR AN OPPORTUNITY THAT MAKES YOU FEEL FULFILLED?   You understand what it means to have another chance in life.  You relate to life hurdles and how they can impact someone else’s life.  You have the ability to utilize your skills to transform the lives of others. We are looking for Wellness Coaches who have a passion to help others, to serve as case managers.  As a Wellness Coach you will assist consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.    This is great opportunity for those looking to build a career in the not-for-profit social services arena.  With a passion to help others, you can easily progress into other positions such as Vocational Specialist, Clinical Coordinator, Program Director.   Responsibilities: - Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination - Conduct Group Meetings on Wellness Management  - Complete service plan reviews for all residents - Regularly assess, correct and report apartment and personal living space inspections conditions as assigned - Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.