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Position Overview: The Program Director will provide supervision of all program staff with regard to Case Management to ensure quality care for individuals that have experienced homelessness, have a history of substance use, and mental illness.
Job Functions:
- Familiar with Federal, State and Local laws and regulations as they apply to the community residence program and agency policies
- Familiar with OMH regulations
- Direct supervision of all program staff with regard to Case Management
- Development and implementation of individual client service plans in conjunction with clinical staff, counseling team and client
- The Program Director is responsible for insuring that contracts with clients reflect goals of service plans for assisting counselors to develop intervention goals and activities which support the service plan
- Coordinates Annual Functional Assessment Review for each client, submitting report and recommendations to Utilization Review Committee.
- Responsible for maintaining contact with other service agencies and insuring client placement for treatment and program activities (may include volunteer job placement)
- Responsible for coordination with Intake Coordinator of orientation and transitioning in to program of all new residents
- Participates in discharge planning
- Provides emergency and relief coverage as necessary
- May represent agency with community groups and agencies
- Prepares report for Regional Director of Behavioral Health Services and VP of Behavioral Health Services, including any problems, and proposals for changes in policies or program design
- Provides supervisory meetings with all staff and maintains documentation of these meetings
- Additional duties as requested from time to time by the Regional Director
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The Maintenance Worker ensures the proper maintenance and upkeep of the facility. Assists in developing consumer’s ability to maintain individual residents on basic cleaning and safety.
Responsibilities:
- Establish and execute a formalized preventative maintenance schedule for the facility, i.e. painting, plastering, plumbing, changing locks, changing lighting fixtures, stripping and waxing floors, installing shades, etc.
- Submit requisitions for necessary maintenance/repair supplies to the Program Director on a weekly basis and control the inventory of supplies
- Complete the monthly physical plant and fire safety audit of the facility.
- Participate in moving clients in and out of the facility.
- Maintain vehicle maintenance/mileage record prior to and upon returning from trips.
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S:US is in search of an Assistant Program Director to oversee the provision of services in the Health Home Care Coordination department. The APD will ensure contract and regulatory compliance of operations and manage a team of Care Coordinator Supervisors including monitoring caseloads, team core service productivity, client care and overall staff performance. Responsible for quality of care coordination services provided, developing new policies as operation grows and new programs are launched. The ideal candidate will have experience with Health Homes and supervisory experience.
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The Rehabilitation Specialist engages people with mental illness to assist them in meeting the demands of community living and maintaining their mental health by teaching them the necessary skills, and linking them to services that will support their recovery, independence, entitlement, and self-determination.
Must be able to work independently in the field and as part of a rehabilitation mobile services team with people of diverse ethnicities, backgrounds and preferences who have a mental illness and are living primarily in the community, are homeless, residing at scatter-site apartments and congregate living housing.
Responsibilities:
- Engage consumers in rehabilitation and helps the consumer in developing a Housing Support Plan Facilitate and coordinate consumers’ access to services, resources (e.g. housing; entitlement. Educational; vocational; spiritual; social) and recovery-based supports both within and external to SUS
- Teach consumers skills that will permit them maximal independence in maintaining their mental health, income, housing and employment, as applicable.
- As needed, serve as an advocate for consumers of the mobile team in obtaining benefits, managing and coordinating their medical and psychiatric treatment and rehabilitation, and overcoming stigma and other barriers to community integration
- Maintain up to date, accurate, complete and timely documentation of resident progress in individual client records.
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The Desk Security staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor
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The Care Coordinator will assume the care coordination responsibility for Chronically Ill clients identified from the NYS DOH (New York State Department of Health) list of high end users of Medicaid. Many of these clients will also have a co-occurring disorder of mental illness and/or substance abuse. They will conduct Community outreach to CIDP clients to enroll potential clients who are identified by the NYS DOH. They will be expected to provide care management and coordination of the plan of care for this specified population in need of intensive case management including health education and advocacy. They will also provide intensive care coordination in a medical setting to include illness management. Travel is required; 80%.
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The Care Coordinator will assume the care coordination responsibility for Chronically Ill clients identified from the NYS DOH (New York State Department of Health) list of high end users of Medicaid. Many of these clients will also have a co-occurring disorder of mental illness and/or substance abuse. They will conduct Community outreach to CIDP clients to enroll potential clients who are identified by the NYS DOH. They will be expected to provide care management and coordination of the plan of care for this specified population in need of intensive case management including health education and advocacy. They will also provide intensive care coordination in a medical setting to include illness management. Travel is required; 80%.
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The Peer Specialist ensures the quality of care for consumers who are living with mental health problems, and provides harm reduction outreach and case management services.
Responsibilities:
- Interface with representatives from Probation/ Parole in order to encourage consumer compliance with requirements and facilitate communication.
- Act as an advocate for consumers as appropriate; encourage and support self- advocacy.
- Develop and facilitate a peer support group for agency consumers.
- Develop, with consumers, individualized strategies for reducing the negative consequences of drug use and not taking medication for mental illness.
- Provide outreach intervention and referral services through the distribution of materials, information, education and prevention messages to consumers in their homes and/or in group settings.
- Promote problem solving and decision making skill development, particularly in the areas of drug use, sexual risk reduction, and medical treatment.
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Under the supervision of the Program Director the Assistant Program Director will provide supervision of Case Management services to ensure quality care for young adults that have experienced Homelessness and Mental Illness. In the absence of the Program Director the Assistant Program Director will supervises all program staff in conjunction with the Regional Director.
Job Functions:
- Familiar with Federal, State and Local laws and regulations as they apply to the community residence program and agency policies
- Familiar with OMH regulations
- Direct supervision of all program staff with regard to Case Management
- Development and implementation of individual client service plans in conjunction with clinical staff, counseling team and client
- The Program Director is responsible for insuring that contracts with clients reflect goals of service plans for assisting counselors to develop intervention goals and activities which support the service plan
- Coordinates Annual Functional Assessment Review for each client, submitting report and recommendations to Utilization Review Committee.
- Responsible for maintaining contact with other service agencies and insuring client placement for treatment and program activities (may include volunteer job placement)
- Responsible for coordination with Intake Coordinator of orientation and transitioning in to program of all new residents
- Participates in discharge planning
- Provides emergency and relief coverage as necessary
- May represent agency with community groups and agencies
- Prepares report for Regional Director of Behavioral Health Services and VP of Behavioral Health Services, including any problems, and proposals for changes in policies or program design
- Provides supervisory meetings with all staff and maintains documentation of these meetings
- Additional duties as requested from time to time by the Regional Director
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Looking for a career that offers great pay, benefits, flexibility and growth? Well, S:US is the right place and now is the right time! S:US is looking for Porters to assist in maintaining the cleanliness of our shelter programs. The duties include: floor care (mopping, sweeping, buffing, waxing), cleaning bathrooms, separating recyclables, emptying garbage, wiping windows and walls, and cleaning stairway. Also, assisting with moving and storing program supplies, office furniture, office equipment and dorm furniture.
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The Patient Navigator for this project will be providing Case Management services for consumers in private shelters in Upper Manhattan and the Bronx. The ideal candidate will have experience with with Mental Health and HIV consumers. The Patient Navigator will be responsible for direct, field based services to enrolled consumers. He/she will assist consumers with securing services for housing, medical care, nutrition and transportation. Will assist consumers with relevant applications and other paperwork for benefits and support services. Conduct regular social services and benefits re-assessments and follow ups. Visit enrolled consumers at their homes, including at SRO Hotels, between regular clinic visits to reinforce treatment plans, provide appointment reminders, provide individual health education curriculum, coordinate transportation and health care needs and other follow up activities as warranted. Evening and weekend hours may be required. This role is 100% field work.
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The Job Developer position requires a strong sales, marketing and/or public relations background and is responsible for identifying and working closely with prospective employers to build ongoing relationships in order to cultivate employment opportunities for veterans enrolled in the employment services program. The position involves constant communication with employers through cold calling, visiting companies, conducting on site presentations, participation in hiring events, career fairs and networking opportunities focused on developing employer contacts. The Employment Developer will interact closely with veterans to identify their employment goals and connect them to jobs that are appropriate to their background, skills and interest.
The Job Developer be integral to the Veteran Employment Services Team to facilitate job readiness of participants including preparing them for employment interviews by providing complete background information on positions, companies, industry trends and employer expectations. This job requires excellent presentation skills, high energy, teamwork and the ability to work in a performance based system with a proven track record of meeting employment outcomes. Candidates must have an already established job bank.
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Licensed Mental Health Professional to work on a new funded innovative care transition team that serves participants transitioning to the community from a higher level of care. The role will involve facilitating transition from one level of care to the community by addressing the preparatory needs of participants in the early stages of recovery, discharge planning, development of daily living skills, and coping mechanisms through team and individual work in the community. The team will follow participants into the community using the Pathway Home model of care to ensure that they become both linked and engaged with identified community providers and that their support network is enough to meet their needs. The role will require some on call coverage.
Job Responsibilities:
- Engagement beginning from referring location with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the individual;
- Monitor appropriate discharge and ongoing care planning at pre- and post-transition for individuals transitioning to community.
- Establish collaborative working relationships and acts as a liaison with community providers, Managed Care Plans, and Housing Contractors.
- Short term counseling (coping skills, trauma informed, decision making) and Risk Assessment/Safety Planning;
- Provide supervision to team members and orient new team members to policy and procedures as well as ongoing training and mentorship;
- Collects and reports data, as required while adhering to productivity standards,
- Participate in both the development and implementation of a community care plan that includes formal and informal supports that increase opportunities for improved quality of life. Focus is on creating meaningful and productive daily activities in the community;
- Assessing Housing Supports and Housing Assistance and Placement for those who are homeless. Services may include completing HRA 2010e, applying for housing, prepping for interviews, follow up with housing providers, and assistance with moving in (day of move) with obtaining housing supplies and learning the neighborhood;
- Work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability to obtain, manage, and retain supportive housing;
- Foster relationship with community provides to ensure that recipients are connected with appropriate services as they transition back into the community and to share or collect collateral information;
- Appointment navigation by accompanying to first behavioral health and medical appointment-including but not limited to travel training, reengagement in community care, and ability to identify needs and barriers to services as well as making appropriate referrals
- Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing and other social needs in the community.
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Experienced Case Manager to work on a newly funded innovative Care Transition team that serves participants transitioning to the community from a higher level of care. As a member of the Pathway Home multi-disciplinary team the case manager position will work under the supervision of the Team Leader. The role will involve facilitating transition from one level of care to the community by addressing the preparatory needs of participants in the early stages of recovery, discharge planning, development of daily living skills, and coping mechanisms through group and individual work in the community. The team will follow participants into the community using the Pathway Home model of care to ensure that they become both linked and engaged with identified community providers and that their support network is sufficient to meet their needs. The role will require on call coverage and a willingness to work flexible hours.
Job Responsibilities:
- Engagement beginning from referring location with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
- Individual sessions with participants emphasizing prevention and preparing for independent community living and the promotion of optimum mental and emotional health. May require helping participants deal with issues associated with but not limited to family and social relationships; stress and symptom management; activities of daily living; medication management; and housing readiness;
- Work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability to obtain, manage, and retain supportive housing;
- Foster connection and engagement with community based organizations that promote a sense of purpose, physical wellness, education, employment, socialization, and community involvement;
- Community navigation including accompanying to first behavioral health and medical appointment, travel training, reengagement in community care, referral to services with ability to identify and address potential services and barriers to obtain and maintain such services;
- Establish collaborative working relationships with referring treatment teams and other partners and plan with them for appropriate discharges for participants;
- Provide intensive emotional and practical support to participants as they transition back into their communities;
- Provide on-call after hour crisis intervention services when needed to participants and their support network, including respite referrals and other diversion and stabilization services;
- Attend and participate in team meetings and supervisory sessions;
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Experienced Peer Specialist to work on a newly funded innovative Care Transition team that serves participants transitioning to the community from a higher level of care. As a member of the Pathway Home multi-disciplinary team the Peer Specialist position will work under the supervision of the Team Leader. The role will involve facilitating transition from one level of care to the community by addressing the preparatory needs of participants in the early stages of recovery, discharge planning, development of daily living skills, and coping mechanisms through team and individual work in the community. The team will follow individuals into the community using the Pathway Home model of care to ensure that they become both linked and engaged with identified community providers and that their support network is sufficient to meet their needs. The Peer Specialist engages participants in peer-based services to identify and overcome barriers to community integration, utilizing a peer relationship to foster connection, trust, understanding and validation with community providers and supports. The role will require on call coverage and a willingness to work flexible hours.
Job Responsibilities:
- Engagement beginning from referring location with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
- Individual sessions with participants emphasizing prevention and preparing for independent community living and the promotion of optimum mental and emotional health. May require helping participants deal with issues associated with but not limited to family and social relationships; stress and symptom management; activities of daily living; medication management; and housing readiness;
- Provide intensive emotional and practical support to participants as they transition back into their communities and into a supportive housing and/or living environment;
- Work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability to obtain, manage, and retain supportive housing;
- Assist and instruct participants in attending to daily living skills such as personal hygiene, grooming and laundry, nutrition/meal preparation, budgeting, and socialization tasks and skills needed to successfully live and work in the community environments of their choice and also in maintaining a safe living environment;
- Foster and maintain cooperative and collaborative relationships with community providers and network members to facilitate connections or re-connections to services and supports;
- Community navigation including accompanying to first behavioral health and medical appointment, travel training, reengagement in community care, referral to services with ability to identify and address potential services and barriers to obtain and maintain such services;
- Establish collaborative working relationships with referring treatment teams and other partners and plan with them for appropriate discharges for participants;
- Advocate with and for program participants to achieve personal goals and address barriers such as fear, stigma and communication disparities with community providers and supports;
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The Child Life Specialist will be under the supervision of the Clinical Supervisor and provide direct care to families of Fox Point, scattered site program. The Specialist will provide individualized assesments of the children's biological, educational, psychological and social needs. The Specialist will engage in collateral visits with health professionals, school personnel, and make necessary referrals for mental health, daycare, and summer camps. The Specialist will coordinate activities designed to meet the individual needs of children (e.g., infant stimulation, toddler training, teen programs, after school programming, parent/child interactions, etc.).
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The SRO Outreach Project works with homeless and formerly homeless people with HIV/ AIDS and seeks to connect them to medical services and stabilized housing; The Transitional Care Coordination Program (TCC) employs the Critical Time Intervention model to assist individuals to access the supports they need and develop those long term helping relationships. The Care Coordination Program (MCM) employs a navigation model and a chronic care model to advocate for, communicate with, and identify resources for the client as well as encourage and support clients to gain and maintain independence in their healthcare to ensure improved client health outcomes and improved quality of life.
The Outreach Specialist will be trained in both models and service protocols and may be assigned to work with clients of either program as needed.
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S:US is in search of an experienced Case Manager to work on a NY State Office of Mental Health (OMH) funded hospital-based care transition team that exclusively serves justice involved inpatients at Bronx Psychiatric Center (BPC). The role will involve addressing the preparatory needs of participants in the early stages of discharge planning, development of daily living skills, and coping mechanisms through group and individual work on the hospital units. The team will follow individuals into the community using the evidence-based Critical Time Intervention model of care to ensure that they become both linked and engaged with identified community providers and that their support network is sufficient to meet their needs. The role will require on call coverage and a willingness to work flexible hours.
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Under the supervision of the Program Director, the Residential Aide provides shift coverage, with possibility of flexible, rotating shift schedule, and weekend coverage.
KEY ESSENTIAL FUNCTIONS:
- Provide direct crisis intervention to clients and prepares incident reports of such interventions.
- Monitor client when they are taking their medication if necessary.
- Inform staff of any prescriptions given to client that must be filled (especially 12am-8am and weekend shifts).
- Brief incoming shifts of status of the facility (which includes all clients in and out of facility).
- Give verbal and written warnings to clients and hand out appropriate consequences such as extra chores, removal of store and telephone privileges.
- Inform treatment staff of any concerns via an entry in communication logbook or a note in treatment staff mailbox.
- Make copies of forms to be utilize for store passes, cigarette distribution, meal checklists, etc.
- Serve as staff escort when necessary.
- Partake in educational training to enhance skills related to job function
- Performs various other tasks and responsibilities (i.e. facilitate morning/evening focus group
- participate in staff meetings as required
- Provide coverage in the cafeteria during meal times, monitor the client bed area and remove any unnecessary items in accordance with DHS rules
- Coordinate and oversee morning/dispatches, petty cash (tokens, carfare, and lunch and dinner money) and escorts for clients as assigned and needed.
- Hourly house/room rounds and recording of time and findings in communications logbook on all shifts.
- Keep supervisor informed of all relevant information regarding the residents and the program.
- Other duties as requested by supervisor
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The Outreach Specialist will deliver outreach and supportive services to veteran families, providing engagement and ongoing support, and assisting team members in the delivery of daily services, including providing positive modeling, peer counseling, support and encouragement to participants.
Responsibilities:
• Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention
• Complete Eligibility Assessment in the Health Commerce System for all HARP consumers
• Complete Plan of Care for all HARP enrolled Consumers and facilitate HCBS referrals
• Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information
• Utilize Electronic Health/Medical Record system(s) of assigned Health Home(s) to maintain ongoing clinical documentation and records upholding all HIPAA regulations and confidentiality protocols to record each interaction with every client served.
• Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory
• Provide follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team
• Participate in conjoint meetings or client transports with other Care Coordination staff
• Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinator(s) and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients
• Attend meetings in the community