Services for the Underserved

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Job Locations US-NY-New York
Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  S:US believes every New Yorker has the right to lead a life of purpose.  For more than 35 years, S:US has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty and histories of incarceration and/or trauma.  We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.   Under the direction of the Chief Program Officer, the Director of Practice Innovation will stimulate an environment for innovation by working collaboratively with other team members to achieve better outcomes for the people we support through connection to evidence-based practices in all possible areas.    ESSENTIAL DUTIES & RESPONSIBILITIES: - Oversee skill development component necessary for innovation and quality improvement - Oversee outside certifications and credentialing including CARF and CQL - Remain abreast of best practices in social service organizations’ quality care and inform S:US of relevant practices, information, etc. - Work closely with program staff, people supported and management to determine needs and gaps in service delivery, and competencies - Plan, organize, and conduct regular capacity-building activities on critical thinking, innovation and design for staff - Liaise with training entities, national experts, etc. to develop necessary supports - Engage in continuous quality improvement projects and facilitate implementation of systemic change - Identify and help to implement innovative service practices, track current evidence-based interventions and inform planning and service activities - Assess current treatment processes and procedures and determine paths for improvement - Work in partnership with the Director of Program Development and Evaluation to create robust development and improvement efforts driven by evaluation - With other S:US personnel, assess, plan and implement practice development opportunities - Work collaboratively across the organization to create synergies across initiatives, program and divisions - Develop community partnerships and academic affiliations; promote S:US services; participate in external workgroups and engage the public regarding the organization. - Will lead all accreditation activities with - Participate in relevant conferences and meetings to represent S:US’ work Perform other related duties as assigned
Job Locations US-NY-Brooklyn
WELLNESS COACHES (CASE MANAGERS) PAYING $40k FIRM | FULL-TIME | FLEXIBLE SCHEDULES | MULTIPLE LOCATIONS IN NYC   ARE YOU LOOKING FOR AN OPPORTUNITY THAT MAKES YOU FEEL FULFILLED?   You understand what it means to have another chance in life.  You relate to life hurdles and how they can impact someone else’s life.  You have the ability to utilize your skills to transform the lives of others. We are looking for Wellness Coaches who have a passion to help others, to serve as case managers.  As a Wellness Coach you will assist consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.    This is great opportunity for those looking to build a career in the not-for-profit social services arena.  With a passion to help others, you can easily progress into other positions such as Vocational Specialist, Clinical Coordinator, Program Director.   Responsibilities: - Engage people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination - Conduct Group Meetings on Wellness Management  - Complete service plan reviews for all residents - Regularly assess, correct and report apartment and personal living space inspections conditions as assigned - Provide Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated.
Job Locations US-NY-Flushing
Turn your passion for helping others into a fulfilling career at one of New York City’s most respected disability services organizations.   Services for the UnderServed (S:US) is hiring Direct Support Professionals (DSPs) to support people with intellectual/developmental disabilities in living their best life in a safe environment. Join our team to start your career in social services while learning from the best experts in the field.   S:US offers: Flexible scheduling, 1199 union benefits, and boasts a 10-percent internal promotion rate organization-wide!   This opportunity is available at our program located on 45th Avenue in Flushing, NY. Responsibilities: - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan) - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures - Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues to management Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
Job Locations US-NY-Brooklyn
We are seeking a Peer Specialist as part of the CCBHC, Article 31 Outpatient Mental Health Clinic at Wellness Works. Our clinic is located in Brooklyn, NY. The Peer Specialist will promote client advocacy as part of the OnTrackNY team, ensures the quality of care for consumers who are living with mental health diagnosis, and provides harm reduction outreach and case management services. OnTrackNY is an innovative treatment program at the Wellness Works Clinic serving adolescents and young adults who are within two years of experiencing the onset of non-affective psychosis. Those with Recovery Coach, Peer and Family Advocacy experience strongly encouraged to apply.   The Peer Specialist will perform the following functions; - Outreach/Engagement/Bridge Building: Helping to facilitate engagement by forging strong connections with participants and families residing in homeless shelters (including S:US Blake and S:US Renaissance) and surrounding communities. Undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between treatment team members and participants when they experience ambivalence about substance use  treatment (including Medication-Assisted Treatment (MAT) and outpatient Substance Use Disorder (SUD) treatment). - Combating Overdose: Peer Specialists will be certified to train and distribute Naloxone kits to individuals and their family members. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as substance use and psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.
Job Locations US-NY-Brooklyn
Seeking a Peer Specialist with personal/lived experience interested in working in a shelter setting in Brooklyn.    The Peer Specialist will; - Outreach/Engagement/Bridge Building: Helping to facilitate engagement with teams by forging strong connections with participants and families, undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between team members and participants when they experience ambivalence about treatment. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery-oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.
Job Locations US-NY-Brooklyn
We are currently seeking Case Managers interested in working in our Brooklyn shelter.   The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required
Job Locations US-NY-New York
The Clinical Supervisor will;   - Provide social work interventions to remove psychosocial barriers to health and wellness. - Collaborates with members of the healthcare team, the patient/family and community liaisons to assure patients’ psychosocial and socioeconomics needs are addressed wherever possible. - Advocate for and empower patients to maintain a level of control over their health and wellness. - Provide and maintain educational materials. - Manage a specific case load of patients referred by clinic staff. - Provide close monitoring of patients through follow up contacts and coordinate services with other providers as necessary. - Provide crisis intervention; assess and coordinate protective service issues. - Document interventions in patients’ medical records. - Maintain knowledge of resources available in the area community. - Maintain current in the field by attending seminars, continuing education courses, workshops, etc. - Provide staff education. - Develop clinical programs and materials. - Interact with community agencies involved in health and social services, represent agency in meetings and events in the community. - Promote positive working relationships with Social Service teams. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes. - A work schedule that includes some weekend and evening hours is required. - Any other duties as assigned by the Registered Nurse, designee or as required.  
Job Locations US-NY-Bronx
The Case Manager will; - Conduct intake process with new clients within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures. - Conduct psychosocial, vocational/educational, and housing assessments and documentation of same. - Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. - Prepare housing applications and assist clients with the housing application/interview process. - Monitor and assess client progression/regression in behavior and/or appearance. - Facilitate group and individual counseling, workshops, psych education, and recreational activities. - Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills. - Provide comprehensive case management services to an assigned caseload of 15-18 clients. - Develop initial service plans and conduct service plan reviews as needed for an assigned caseload. - Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. - Ensure that clients attend meals and maintain appropriate nutritional intake. - Provide crisis intervention and address all emergency situations as appropriate. - Assist in building evacuation during fire drills and building emergencies. - Monitor client medication compliance and collaborate with nursing staff monitor compliance - Refer clients to appropriate community resources as needed. - Maintain CPR/First Aid Certification. - Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA and SUS standards - Facilitate discharge/transfer process and documentation of same. - Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes. - A work schedule that includes some weekend and evening hours is required. - Any other duties as assigned by the Program Director, designee or as required.
Job Locations US-NY-New York
The Substance Use Specialist provides substance abuse services and consultation as a member of a mobile multi-disciplinary treatment team; this role is comprised of 80% field work, travel is required   ESSENTIAL DUTIES & RESPONSIBILITIES: - Responsible for integrating dual-recovery treatment - Works with both mental health and substance abuse in conjunction with the tasks of other team members - Conducts assessments for substance abuse services - Conducts treatments in conjunction with the other team members - Responsibility for the recipients and for charting services - Responsible portion or all of creating the service plan - Responsible for ensuring revisions to the plan as the participant’s needs change - Advocating for the rights and preferences of the participant whenever possible Will be on an on-call rotation and will back up the social worker  
Job Locations US-NY-Brooklyn
The Psychotherapist position is for our Certified Community Behavioral Health Clinic (CCBHC), an integrated dually licensed clinic by OMH and OASAS with OMH as the host. The ideal candidate will have prior psychotherapy experience in a clinical setting working with a wide-ranging population, including those with: serious mental illness, substance abuse, forensic involvement and/or homelessness.  Some knowledge of community and government resources available to the underserved is beneficial. Fully licensed candidates with 2 years’ experience in an Article 31 setting strongly preferred.    Wellness Works provides paid clinical supervision time and hours toward clinical licensure. Competitive rate based on skills and experience.    Position is located in Brooklyn, NY.   Key Responsibilities: - Demonstrated expertise in direct evidence-based clinical practice, hiring and supervision of clinical staff, clinic management. - Strong operational knowledge of Medicaid, Medicare, private insurers and Managed Care inclusive of laws, regulations, and the contracting process.  - Operational knowledge of budgeting and billing processes. - Demonstrated experience with diverse populations highly preferred; Spanish speakers are strongly encouraged to apply. - Excellent management/administrative skills; ability to multi-task; close attention to detail; ability to thrive in a fast-paced environment.
Job Locations US-NY-New York
The Regional Director is responsible for ensuring the overall effective operation of the residential facilities for the Developmental Disabilities division by providing training and monitoring adherence to Federal and State regulations, agency policies and procedures and union contacts.   Responsibilities: - Coordinates services to ensured policies /procedures are implemented uniformly across residential program as applicable - Make recommendations on improvement to programming and operations of the facilities. - Reviews consumer personal allowance and banking ledgers - Conducts physical plant inspections and documenting findings - Reviews staffing patterns/schedules for appropriateness based on consumer need. - Reviews in-service binder for compliance to schedule and content - Reviews community inclusion documentation for appropriate frequency and content - Reviews recreation schedule and data for appropriate activities and documentation - Assists in problem solving for staffing issues - Participate interview process for all management staff - Reviews QIR’s for frequency and content - Provides training to new Program Managers on policies and procedures - Reviews Petty Cash, check requests, vacation proposals and Disciplinary actions   Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
Job Locations US-NY-New York
The Administrative Assistant will; - Perform general clerical duties including but not limited to photocopying, faxing, mailing, filing and arranging for deliveries - Follows HIPPA Guidelines - Experience working with the Young Adult population preferred  - Answer telephone, screen and route calls, take messages efficiently - Arrange and co-ordinate meetings and events, record, transcribe and distribute meeting agenda and minutes - Maintain, improve and organize hard copy and electronic filing systems - Route incoming and outgoing mail - Prepare and edit communications, presentations and other documents - Design and maintain databases - File and retrieve documents and reference materials - Monitor, screen, respond to and distribute incoming communications - Receive and interact with incoming visitors - Liaise with internal staff at all levels - Interact with external clients - Provides timely, accurate and clear documentation according to established policies and procedures - Handles unexpected situations by responding effectively to challenges, deadlines and emergencies - Additional duties as assigned - Responds to consumer needs promptly, accurately and with courtesy and respect - Represents the organization in a positive and appropriate manner to outside resources - Supports the missions and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values
Job Locations US-NY-New York
The Psychotherapist position is for our Certified Community Behavioral Health Clinic (CCBHC), an integrated dually licensed clinic by OMH and OASAS with OMH as the host. The ideal candidate will have prior psychotherapy experience in a clinical setting working with a wide-ranging population, including those with: serious mental illness, substance abuse, forensic involvement and/or homelessness.  Some knowledge of community and government resources available to the underserved is beneficial. Fully licensed candidates with 2 years’ experience in an Article 31 setting strongly preferred.    Wellness Works provides paid clinical supervision time and hours toward clinical licensure. Competitive rate based on skills and experience.   Position is located in Harlem, NY.   Key Responsibilities: - Demonstrated expertise in direct evidence-based clinical practice, hiring and supervision of clinical staff, clinic management. - Strong operational knowledge of Medicaid, Medicare, private insurers and Managed Care inclusive of laws, regulations, and the contracting process.  - Operational knowledge of budgeting and billing processes. - Demonstrated experience with diverse populations highly preferred; Spanish speakers are strongly encouraged to apply. - Excellent management/administrative skills; ability to multi-task; close attention to detail; ability to thrive in a fast-paced environment.
Job Locations US-NY-New York
The Psychotherapist position is for our Certified Community Behavioral Health Clinic (CCBHC), an integrated dually licensed clinic by OMH and OASAS with OMH as the host. The ideal candidate will have prior psychotherapy experience in a clinical setting working with a wide-ranging population, including those with: serious mental illness, substance abuse, forensic involvement and/or homelessness.  Some knowledge of community and government resources available to the underserved is beneficial. Fully licensed candidates with 2 years’ experience in an Article 31 setting strongly preferred.    Wellness Works provides paid clinical supervision time and hours toward clinical licensure. Competitive rate based on skills and experience.   Position is located in Harlem, NY.   Key Responsibilities: - Demonstrated expertise in direct evidence-based clinical practice, hiring and supervision of clinical staff, clinic management. - Strong operational knowledge of Medicaid, Medicare, private insurers and Managed Care inclusive of laws, regulations, and the contracting process.  - Operational knowledge of budgeting and billing processes. - Demonstrated experience with diverse populations highly preferred; Spanish speakers are strongly encouraged to apply. - Excellent management/administrative skills; ability to multi-task; close attention to detail; ability to thrive in a fast-paced environment.
Job Locations US-NY-New York
We are currently seeking an Entitlements Manager to oversee the Entitlements staffs in their day-to-day functions, pertaining to entitlements process in obtaining all entitlements consumers are entitled and maintaining eligibility.     JOB FUNCTIONS:                         - Supervisor staff on a weekly basis - Maintain and update consumers’ entitlements charts - Review HRA Public Assistance and Social Security Administration application and supporting document - Monitor existing electronic health record (AWARDS & Precision Care) database daily verify daily census coincide with programs statistics - Review programs daily census - Monthly reconciliation of Congregate Care Level II service fees(rent), personal needs allowance and SNAP funds - Provide monthly financial report on consumers not in receipt of maximum allotment from city or government entities - Submit monthly report providing outstanding and unresolved issues - Inform appropriate staff and management of potential entitlements issues with consumer - Track monthly incoming pharmacy bills and provide Medicaid numbers for processing - Report all discharges to HRA and SSA timely - Submit consumers MPSS forms to HRA for employed consumers - Liaise with HRA, CAS, SSA and STARS management team - Provide appropriate guidance and administrative expertise to program staff - Complete SSA annual representative payee report - Review SSA, HRA and SNAP correspondence with staff daily - Monitor quantity of HRA application department receives to ensure staff schedule initial HRA appointment - Periodically review entitlements module in AWARDS to ensure all benefits are reflected and updated accordingly - Provide supervisor with all new consumers benefits income status in a timely manner - Ensure all applications (i.e. re-determination, SNAP, Medicaid, recertification, representative payee, continuing disability, HEAP and face-to-face etc.) are submitted to respect city and/or government entities in a timely manner - Manage staff in escorting consumers to various government and city agencies (i.e. Social Security Administration, HRA-Public Assistance, Medicaid and SNAP offices)
Job Locations US-NY-Bronx
The Peer Specialist will perform the following functions; - Outreach/Engagement/Bridge Building: Helping to facilitate engagement by forging strong connections with participants and families residing in homeless shelters (including S:US Blake and S:US Renaissance) and surrounding communities. Undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between treatment team members and participants when they experience ambivalence about substance use  treatment (including Medication-Assisted Treatment (MAT) and outpatient Substance Use Disorder (SUD) treatment). - Combating Overdose: Peer Specialists will be certified to train and distribute Naloxone kits to individuals and their family members. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as substance use and psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.
Job Locations US-NY-Bronx
The Peer Specialist will perform the following functions; - Outreach/Engagement/Bridge Building: Helping to facilitate engagement by forging strong connections with participants and families residing in homeless shelters (including S:US Blake and S:US Renaissance) and surrounding communities. Undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between treatment team members and participants when they experience ambivalence about substance use  treatment (including Medication-Assisted Treatment (MAT) and outpatient Substance Use Disorder (SUD) treatment). - Combating Overdose: Peer Specialists will be certified to train and distribute Naloxone kits to individuals and their family members. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as substance use and psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.
Job Locations US-NY-Brooklyn
The Peer Specialist will perform a wide variety of tasks related to the care, support, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder who are transitioning to various levels of independent housing setting. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to live, work, and socialize successfully in the community environments of their choice and also in maintaining a safe living environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. This role is primarily comprised of field work, travel is required.
Job Locations US-NY-Brooklyn
The Outreach Specialist will;   • Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention • Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information • Utilize Electronic Health/Medical Record system(s) of assigned Health Home(s) to maintain ongoing clinical documentation and records upholding all HIPAA regulations and confidentiality protocols to record each interaction with every client served. • Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory • Provide follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team • Participate in conjoint meetings or client transports with other Care Coordination staff • Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinator(s) and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients • Attend meetings in the community
Job Locations US-NY-Brooklyn
The Outreach Specialist will;   • Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention • Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information • Utilize Electronic Health/Medical Record system(s) of assigned Health Home(s) to maintain ongoing clinical documentation and records upholding all HIPAA regulations and confidentiality protocols to record each interaction with every client served. • Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory • Provide follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team • Participate in conjoint meetings or client transports with other Care Coordination staff • Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinator(s) and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients • Attend meetings in the community