Services for the Underserved

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Job Locations US-NY-Brooklyn
The Administrative Assistant ensures the smooth and efficient operation of the clerical and support services of the program.   Responsibilities: - Prepare daily roster. - Communicate with DHS regarding all vacancies. - Develop and tracks all new intakes until all intake paperwork is completed and Case Manager assignment has been made. - Assist the Facility Manager with tracking and filling all vendor visits, work orders, service calls, drills, and inspection checklists. - Assist the Program Director, Facility Manager and Food Services Director with purchasing and inventory control. - Maintain copies of all program and agency forms and documents. - Assist with creating schedules, menus, newsletters, fliers and program material. - Answer phones and directs calls as appropriate.  Receive and distributes mail, faxes, and deliveries. - Assist with the management of the staffing schedule. - Take and prepare meeting minutes as assigned. - Assist the Director of Social Services and Senior Case Managers with incident reporting and filing. - Collect and Input data as assigned. Assist in data management projects. - Report all problems with office equipment and schedules repairs and/or maintenance, as appropriate. - Assist with the preparation of monthly reports. - Support program staff with filing, including creating and maintaining Archived Filing System. - Provide administrative support to Program Director, Director of Social Services, Psychiatrist, Facility Manager and Senior Case Managers as requested. - Notify supervisory staff of any crisis and address all emergency situations as appropriate.  - Assist in building evacuation during fire drills and building emergencies. - Maintain CPR/First Aid Certification. - Participate in interdisciplinary staff meetings and case conferences as needed.  - Any other duties assigned by the Program Director. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.  - A work schedule that includes some weekend and evening hours will be required.
Job Locations US-NY-Brooklyn
In the Senior Case Manager position you will oversee the housing process and ensure the smooth implementation of housing-related and move out services. Additionally you will oversee the implementation of substance abuse services and collaborate to create a robust recreational calendar and increase client engagement.   Job Functions: - Provide supervisory oversight and training to housing specialists. Provide weekly one-on-one supervision to Housing Specialists. - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for clients. - Provide housing specialists with supervisory oversight to assess client readiness and barriers to obtaining affordable permanent housing. Work with case managers and housing specialists to assist with preparing clients for the housing process and interviews. - Ensure clients are informed of all upcoming housing interviews and related appointments. - Develop daily transportation and accompanying staff schedule for housing interviews, move outs, and other housing related appointments. - Complete HRA2010E applications and assist clients in pursuing appropriate housing opportunities. - Provide supportive social services including individual and group counseling, a variety of groups, workshops, education, and referrals in an effort to prepare clients for successfully securing and maintaining permanent housing. - Escort clients to all housing related appointments and interviews as needed. - Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. - Attend housing related DHS meetings. - Maintains communication with DHS and other housing providers regarding housing vacancies, application and interviews. - Provide support to case managers when explaining the housing process or a particular client’s case to an individual case member. - Maintain the various tracking lists, including but not limited to clients who are housing ready, progression through the program, move outs, vouchers and approvals, etc. - Supervise Substance Abuse Counselor, who oversees peer specialists. Provide weekly supervision to substance abuse counselor. - Monitor establishment and maintenance of linkages with substance abuse service providers. - Maintain proper documentation and organized charts, in accordance with DHS, OTDA and SUS standards. - Provide referrals for in-house and community-based medical, mental health, and supportive social services as appropriate. - Manage crisis intervention services and addresses all emergency situations as appropriate. - Maintain CPR/ First Aid Certification. - Attend interdisciplinary team meetings and case conferences as needed. - Participate in professional development activities such as in-service trainings, seminars, webinars, and conferences as needed. - A work schedule that includes evening hours and on-call availability is required. - Other duties as required or as assigned by the Director of Social Services or designee.
Job Locations US-NY-Brooklyn
The Case Manager will;   Responsibilities: - Conduct intake process with new family members within 24 hours of admission.  This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures. - Conduct psychosocial, vocational/educational, and housing assessments and documentation of same. - Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs. - Provide child care referrals and assist families to navigate the NYC Department of Education system. - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members. - Assess consumer readiness and barriers towards obtaining affordable permanent housing. - Escorting and preparing family members for successfully securing and maintaining permanent housing. - Accompany family members on medical, public benefit, and housing appointments, as necessary. - Assist family members with identifying and securing permanent affordable housing.  - Prepare and assist family members with the housing application/interview process. - Collaborate with other service providers to secure needed services for families. - Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities. - Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills. - Develop referral network to support household members, especially minor children. - Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up.  - Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate. - Act as advocate for family members as appropriate; encourage and support self- advocacy. - Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. - Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. - Liaison to community-based services and groups including civic, social service government, and business organizations. - Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings. - Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. - Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis. - Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards. - Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES. - Assist in building evacuation during fire drills and building emergencies. - Evening and weekend hours will be required.  IND1
Job Locations US-NY-New York
  We are currently seeking Case Managers interested in working in our Mahattan shelter.   The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required.  
Job Locations US-NY-New York
The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required.
Job Locations US-NY-New York
The Residential Aide staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.  
Job Locations US-NY-Brooklyn
Seeking a Peer Specialist with personal/lived experience interested in working in a shelter setting in Brooklyn.    The Peer Specialist will; - Outreach/Engagement/Bridge Building: Helping to facilitate engagement with teams by forging strong connections with participants and families, undertaking outreach activities designed to promote community awareness of S:US services, encouraging help-seeking, and at times serving as a bridge between team members and participants when they experience ambivalence about treatment. - Relationship Building: Developing authentic, meaningful relationships with individuals and families through empathy, sharing experiences, listening and collaborating with genuine curiosity and interest. - Embracing Creative Narratives: Peer Specialists need to be able to understand, share and discuss multiple frameworks for understanding life experiences such as psychosis with participants and the rest of the S:US team. Peer Specialists intentionally use language in the service of listening to understand and making space for complex personal stories of recovery and resilience. - Advocacy: Peer Specialists advocate with and for program participants both in the larger community and on the team. - Co-Creating Support and Wellness Tools: Collaborate with participants to clarify their personal visions and develop their wellness toolkit. Along with other team members, Peer Specialists support participants in strengthening their self-awareness, building life skills, and connecting to resources and community outside of the S:US team. - Influencing Team Culture: Whenever possible, positively influencing the team culture by advocating for clients, promoting a youth friendly approach and encouraging the use of recovery-oriented language. S:US Peer Specialists also work actively within the team itself to help build an environment that operates from a belief in the human potential to grow and an understanding of human diversity. - Team Communication: Peer Specialists maintain open and frequent communication with the team. This includes reporting safety and other concerns to the team. Peer Specialists will also keep notes on visits with program participants as required by the provider agency. In the spirit of peer support, co-collaborating on reporting with the program participant is encouraged.
Job Locations US-NY-Brooklyn
We are currently seeking Case Managers interested in working in our Brooklyn shelter.   The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required
Job Locations US-NY-New York
The Clinical Supervisor will;   - Provide social work interventions to remove psychosocial barriers to health and wellness. - Collaborates with members of the healthcare team, the patient/family and community liaisons to assure patients’ psychosocial and socioeconomics needs are addressed wherever possible. - Advocate for and empower patients to maintain a level of control over their health and wellness. - Provide and maintain educational materials. - Manage a specific case load of patients referred by clinic staff. - Provide close monitoring of patients through follow up contacts and coordinate services with other providers as necessary. - Provide crisis intervention; assess and coordinate protective service issues. - Document interventions in patients’ medical records. - Maintain knowledge of resources available in the area community. - Maintain current in the field by attending seminars, continuing education courses, workshops, etc. - Provide staff education. - Develop clinical programs and materials. - Interact with community agencies involved in health and social services, represent agency in meetings and events in the community. - Promote positive working relationships with Social Service teams. - Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes. - A work schedule that includes some weekend and evening hours is required. - Any other duties as assigned by the Registered Nurse, designee or as required.
Job Locations US-NY-New York
The Case Manager will provide comprehensive case management services to an assigned caseload of 15-18 clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required.
Job Locations US-NY-New York
Newly licensed social workers and mental health counselors with intern and/or work experience in trauma informed care encouraged to apply.   The Trauma Informed Care Specialist position is a great opportunity for a Licensed Social Worker or Mental Health Professional (LMSW, LMHC) to join a Domestic Violence family shelter team that is leading trauma-informed care for those individuals in need of safety and security while in crisis.   The Licensed Professional will;   - Assess residents for trauma within 1 week after entering the facility. - Identify stressful situations, thought patterns, and behaviors that would place/show that the resident in crisis mode - Provide biweekly individual trauma counseling - Provide weekly group counseling for trauma survivors - Refer severe trauma survivors (children, teenagers and adults) to outside mental health agencies - Provide family counseling when applicable - Provide weekly counseling to children/teenagers when necessary - Refer resident to appropriate staff members at Aegis for all concrete services not directly associated with their mental health. - Complete individual and group notes in a timely fashion - Accompany residents to psychiatric emergency ward or appointments when necessary -  Work with outside mental health agencies to monitor residents’ compliance with treatment and progress in treatment      - Participate in biweekly clinical meetings to collaborate with Clinical staff to ensure the resident is receiving the most effective services available
Job Locations US-NY-New York
The Residential Aide staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.  
Job Locations US-NY-New York
The Residential Aide staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.  
Job Locations US-NY-New York
The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.  Key Responsibilities: - Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals - Meet weekly with client to assist with the achievement of individual service plan goals - Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions - Document case management activities in accordance with agency and funding source guidelines and procedures - Achieve monthly placement quota, as assigned - Facilitate workshops, groups and escort clients as applicable - Attend staff meetings and trainings to enhance skills that are related to job function - Must be able to work flexible, alternate schedules
Job Locations US-NY-Bronx
Great opportunity for a Social Worker seeking their next career move. LMSW required. Compensation up to $65,000 annually.   The Supervisor of Social Services for this transitional program will provide leadership and guidance to Case Managers around mental health and substance abuse issues, suicide prevention, psychiatric emergencies, crisis intervention, and consumer incidents. He/she will develop and maintain on site supportive services including, but not limited to peer support groups, relapse prevention, housing and ADL groups, and health education. He/she will act as a liaison to the HASA-EPU around admissions and room closures. Ideal candidates must be Licensed Master Social Worker (LMSW). And have a minimum of three (3) years clinical experience with individuals with HIV/AIDS, substance abuse issues, mental illness, and history of homelessness Candidates should have a Minimum of two years supervisory experience required. Knowledge of the NYC HRA HASA entitlement system preferred.   IND1
Job Locations US-NY-Bronx
Services for the Underserved is seeking a Housing Specialist for our Mens Shelter in the Bronx.    The Housing Specialist is responsible for Housing duties related to all residents’ needs.   The Housing Specialist for the shelter Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for consumers. Provide supportive social services including individual and group counseling, workshops, education, referrals, and escorting in an effort to prepare consumers for successfully securing and maintaining permanent housing. Prepare and assist consumers with the housing application/interview process. Provide accurate, complete, and timely documentation of the provision of supportive social services and consumer progression/regression toward the goals of securing permanent affordable housing. Attend housing related DHS meetings.
Job Locations US-NY-Bronx
 Services for the UnderServed (S:US) is seeking a Case Manager for our Davidson Transitional Mens Shelter in the Bronx. The Case Manager provides and coordinates client services. ESSENTIAL DUTIES & RESPONSIBILITIES: • Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same • Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing • Prepare housing applications and assist clients with the housing application/interview process. • Monitor and assess client progression/regression in behavior and/or appearance • Facilitate group and individual counseling, workshops, psych education, and recreational activities • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills • Provide comprehensive case management services to an assigned caseload • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate • Ensure that clients attend meals and maintain appropriate nutritional intake • Provide crisis intervention and address all emergency situations as appropriate • Assist in building evacuation during fire drills and building emergencies • Monitor client medication compliance and collaborate with nursing staff monitor compliance • Refer clients to appropriate community resources as needed • Maintain CPR/First Aid Certification • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards • Facilitate discharge/transfer process and documentation of same • Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes • A work schedule that includes some weekend and evening hours is required
Job Locations US-NY-Brooklyn
We are currently seeking LPN's   The LPN meets with the Program Director, Director of Social Services, Registered Nurse, and Social Service staff to coordinate shelter residents to receive ongoing treatment in the community.    The LPN will; - Take vital signs, such as blood pressure, temperature and weight - Assist with diabetes medication and treatment  - Take medical histories and enter information in computer systems  - Coordinate with Case Managers, Senior Case Managers and Director of Social Services to ensure proper care, nutrition and treatment plans are followed  - Follow up with community health care providers to ensure medical treatment plans are documented, monitored and followed Have flexibility to work a schedule that includes evenings and weekends    IND1
Job Locations US-NY-Brooklyn
The Case Manager will;   Responsibilities: - Conduct intake process with new family members within 24 hours of admission.  This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures. - Conduct psychosocial, vocational/educational, and housing assessments and documentation of same. - Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs. - Provide child care referrals and assist families to navigate the NYC Department of Education system. - Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members. - Assess consumer readiness and barriers towards obtaining affordable permanent housing. - Escorting and preparing family members for successfully securing and maintaining permanent housing. - Accompany family members on medical, public benefit, and housing appointments, as necessary. - Assist family members with identifying and securing permanent affordable housing.  - Prepare and assist family members with the housing application/interview process. - Collaborate with other service providers to secure needed services for families. - Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities. - Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills. - Develop referral network to support household members, especially minor children. - Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up.  - Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate. - Act as advocate for family members as appropriate; encourage and support self- advocacy. - Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. - Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. - Liaison to community-based services and groups including civic, social service government, and business organizations. - Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings. - Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. - Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis. - Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards. - Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES. - Assist in building evacuation during fire drills and building emergencies. - Evening and weekend hours will be required. 
Job Locations US-NY-Brooklyn
The Porter will be responsible for maintaining cleanliness ande minor repairs in a residential shelter.   Responsibilities: - Maintain cleanliness in assigned areas within the facility.  This includes but is not limited to; floor care (mopping, sweeping, buffing, waxing), cleaning cafeteria and kitchen areas, bathrooms, emptying trash, separating recyleables, emptying garbage, wiping windows and walls, and cleaning stairways and/or elevators. - Carry out minor repairs and building maintenance throughout assigned areas of the facility.  This includes but is not limited to; painting, plastering, repairing furniture, maintaining smoke detectors and fire extinguishers. - Responsible for exterior snow and ice removal as well as upkeep of the grounds.  This includes but is not limited to sidewalk maintenance, mowing grass, trimming shrubbery, maintaining landscaping, rodent removal, and all other aspects of the building exterior. - Conduct periodic building, dorm, and office inspections for dangerous and hazardous conditions, needed repairs, hygiene, and cleanliness. - Conduct periodic inspections of fire extinguishers, smoke detectors, and sprinkler system to ensure equipment is working properly and in compliance with regulations. - Maintain building maintenance tools and machinery to ensure that all items are in good working condition. - Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff. - Assist with periodic boiler and water heater inspections to ensure proper functioning at all times.  - Assist in moving and storing program supplies, office furniture, office equipment, dorm furniture, consumer belongings, and other items in and around the facility when and where appropriate. - Assist in interior decorating and refurbishing of assigned areas of the facility. - Responsible for insect and bug extermination and rodent removal.  - Drive agency vehicles. - Must wear SUS maintenance uniform and must maintain uniform so that it is clean and presentable at the start of each shift. - Maintain CPR/ First Aid Certification. - Complete other tasks as deemed necessary by the House Manager, Program Director and/or Assistant Director of Facilities. - Attend staff meetings, case conferences, group supervision, and trainings as needed. - A work schedule that includes some weekend and evening hours will be required.