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The Case Manager provides case management to individuals and families in need of homeless prevention services. Communicate with other staff members as needed and participate in case conference and meetings.
KEY ESSENTIAL FUNCTIONS:
- Oversee case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs.
- Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
- Promote linkage with other service providers that will help participants obtain and maintain housing stability.
- Assure timely intakes, assessments, service plans and referrals.
- Provide service description and overview to prepare participants for full service engagement.
- Collaborate with program participants to develop service plans that correlate with resolving barriers to maintaining housing stability.
- Attend training and provide feedback on presentations.
Assist participants with obtaining employment services such as job training, job readiness and employment workshops
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The Community Coordinator will work as a member of a team to improve relationships between the Shelter program and the neighboring community including residents, businesses and Community Police Officers. Community Coordinators will focus on safety, security and quality of life issues. The Community Coordinator will assist in problem solving, communication and relationship building. Community Coordinators will identify resources in the community for Shelter residents and will develop collaborative community projects for both Shelter Residents and neighbors to participate in.
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The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.
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The Community Coordinator will work as a member of a team to improve relationships between the Shelter program and the neighboring community including residents, businesses and Community Police Officers. Community Coordinators will focus on safety, security and quality of life issues. The Community Coordinator will assist in problem solving, communication and relationship building. Community Coordinators will identify resources in the community for Shelter residents and will develop collaborative community projects for both Shelter Residents and neighbors to participate in.
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The Social Worker will work be responsible for the overall delivery and coordination of services for homeless families residing in an Adult Families with Children Tier II shelter. The (Family) Social Worker is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination; be responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. Assess family needs and facilitate appropriate linkages for families to community based services. Work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions.
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Under the supervision of the HomeBase Assistant Program Director, the Intake Case Manager will coordinate intake and referral process for adult diversions at 30th Street Intake Center, Franklin Women’s Center and Riker’s Island.
Job Functions:
- Screens and assesses applicants applying for HomeBase Services.
- Serves as the primary initial SUS contact point for HomeBase applicants
- Navigates applicants for program services through intake process, documentation standards and necessary supports.
- Conduct intake and follow-up appointments with program applicants in person, and if necessary in the field at Department of Homeless Services (DHS) installations, homeless shelters and other outreach/recruitment locations.
- Understand and communicate the programs’ eligibility and admission criteria.
- Demonstrate sound understanding of HomeBase
- Assess households’ immediate service needs, providing referrals when necessary for immediate services.
- Document intake screenings and maintain records for each applicant and enrolled participant in DHS CARES.
- Collect required documentation for program enrollment and scan documents for digital archiving.
- Assist applicants with obtaining necessary financial documentation for program enrollment.
- Participate in team meetings.
- Prepare formal letters and enclosures for distribution to applicants and referral sources.
- Completion of other tasks as assigned by manager.
- Additional duties as assigned by program leadership.
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The Employment Specialist will conduct assessment interviews to gather information relative to client’s skills, education and interests. He /she will Design and facilitate vocational/employment group and maintain an active employment vocational/educational data bank and serve as Program Representative at Workforce and Employment Initiatives and Meetings. The specialist will identify barriers to employment e.g.-ESL, Substance Abuse , Mental Health and in collaboration with Case Manager make appropriate referrals. Provide career coaching and assist with resume preparation, job search and filing applications.
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The Clinical Supervisor will lead a team of four (4) Case Managers and Housing Specialists in a 68 bed transitional setting assisting individuals with HIV/AIDS attain permanent housing.
Job Functions:
- Provide leadership and guidance to Case Managers around mental health and substance abuse issues, suicide prevention, psychiatric emergencies, crisis intervention, and consumer incidents.
- Provide administrative and clinical supervision to Case Managers, which includes but is not limited to; documented individual supervision meetings, ongoing feedback regarding job performance, participation in case conferencing and service planning, monitoring and evaluation of documentation, staff development, training, and annual performance appraisals.
- Develop and maintain on site supportive services including, but not limited to:
- Peer support groups, relapse prevention, housing and ADL groups, and health education.
- Provide individual substance abuse and mental health counseling as appropriate.
- Provide training and consultation to Case Managers around co-occurring disorders and the evidence based practices used to address mental illness and substance abuse and to promote overall consumer wellness.
- Utilizes and monitors AWARDS database system, conducts internal chart reviews, and prepare for funder audits.
- Ensure that service delivery and documentation is in accordance with contractual agreements.
- Acts as a liaison to the HASA-EPU around admissions and room closures.
- Monitors daily rosters and provides information for the Monthly Occupancy Report.
- Monitors housing placements and participates in the HASA monthly reporting process.
- Participate in consumer intake, orientation, assessment, and service planning process and monitors consumer progression and/or regression toward service plan goals.
- Develop and maintain relationships with community based medical, mental health, and substance abuse service providers.
- Work as a member of the social service team in the development of on-site and off-site recreational, socialization, educational, and skill building activities with a view towards community inclusion and integration.
- Work as a member of the social service team in the development of on-site and off-site recreational, socialization, educational, and skill building activities with a view towards community inclusion and integration.
- Adhere to on-call protocol to facilitate crisis intervention, to address emergencies, and other situations that require immediate action.
- Participate in team meetings, case conferencing, division meetings, and trainings.
- Participate in the Services for the Underserved Quality Assurance activities such as incident documentation, management, and reporting
- Coordinates with Maintenance Supervisor around room/apartment/building inspections, fire drills, apartment/room repairs, heat and hot water, habitability and consumer safety issues.
- Reports to the Regional Director of Homeless Services in the absence of the Site Director.
- Working knowledge of various computer software programs including email, Microsoft Word, Excel, and PowerPoint.
- Evening and weekend hours may be required.
- Performs other duties related to the program as defined by the Site Director.