Services for the Underserved

Residential Aide

Job Location US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Under the supervision of the Facility Manager the Residential Aide provides shift coverage, with possibility of flexible, rotating shift schedule, and weekend coverage.


  • Provide direct crisis intervention to clients and prepares incident reports of such interventions
  • Monitor client when they are taking their medication if necessary
  • Inform staff of any prescriptions given to client that must be filled (especially 12am-8am and weekend shifts)
  • Brief incoming shifts of status of the facility (which includes all clients in and out of facility)
  • Give verbal and written warnings to clients and hand out appropriate consequences such as extra chores, removal of store and telephone privileges
  • Inform treatment staff of any concerns via an entry in communication logbook or a note in treatment staff mailbox
  • Make copies of forms to be utilize for store passes, cigarette distribution, meal checklists, etc.
  • Serve as staff escort when necessary
  • Partake in educational training to enhance skills related to job function
  • Performs various other tasks and responsibilities (i.e. facilitate morning/evening focus group
  • Participate in staff meetings as required
  • Provide coverage in the cafeteria during meal times, monitor the client bed area and remove any unnecessary items in accordance with DHS rules
  • Coordinate and oversee morning/dispatches, petty cash (tokens, carfare, and lunch and dinner money) and escorts for clients as assigned and needed
  • Hourly house/room rounds and recording of time and findings in communications logbook on all shifts
  • Keep supervisor informed of all relevant information regarding the residents and the program
  • Other duties as requested by supervisor


  • High School Diploma or GED required.
  • At least 1 year work experiences in a residential drug treatment setting, a mental health treatment setting and/or similar setting
  • Crisis intervention ability and good interpersonal skills; high level of maturity and responsibility
  • Basic computer skills

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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