Services for the Underserved

Program Director

Job Location US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Seeking HRA professionals with homeless prevention experience, apply today to learn more about this opportunity!


The Program Director will manage two performance based programs aimed at improving health outcomes and housing status among homeless or unstably housed people living with HIV. He / She will utilize new and emerging best practices, including health education, patient navigation & care coordination, to engage and retain HIV+ participants in regular primary health care.




  • Manage and monitor all aspects of HomeBase program on DHS contractual requirements and SUS guidelines.
  • Manage and monitor daily HomeBase program operations based on city, state, and federal regulatory requirements and DHS contractual requirements.
  • Manage and monitor ongoing expenditures, resource allocation, and utilization of Finance assistance requests.
  • Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization.
  • Provide supervision, guidance, and performance evaluations to HomeBase management team
  • Develop administrative program guidelines and protocols as appropriate.
  • Develop program policy & procedures governing the provision of services to consumers and day to day program operations.
  • Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
  • Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly.
  • Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
  • Participate in and monitor the recruitment, hiring, and selection of direct care and supervisory personnel.
  • Facilitate periodic staff meetings and case conferences as appropriate. 
  • Monitor the provision of and documentation of all services provided to clients. 
  • Participate in division management meetings as needed.
  • Ensure all interactions support the mission statement and core values of SUS.
  • Additional duties as assigned by the Vice President, and Urgent Housing.
  • A work schedule that includes some weekend and evening hour’s maybe will be required.


  • Master of Public Administration preferred or graduate degree in related field
  • 3-5 years direct experience in providing client services to the homeless population
  • 3-5 years’ experience of program management and supervision
  • 2-4 years of direct interaction with NYC Department of Homeless Services, HRA
  • Solid knowledge of homelessness prevention
  • Experience with managing data and preparing reports
  • Experience with Microsoft Office
  • The candidate should be able to read documents for analytical purposes such as computer information, software, computer graphic design programs, etc.



Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed