Services for the Underserved

Shift Supervisor

Job Location US-NY-Bronx
Homeless Services
Regular Full-Time

Position Overview

The Shift Supervisor will;

  • Provides supervisory oversight and training to residential aides. Supervision includes, but is not limited to, ongoing individual supervisory meetings; ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; evaluating paperwork and documentation including the Security Log. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
  • Responsible for maintaining fire safety which includes monthly fire drills and maintaining fire drill logs; etc.
  • Perform administrative duties as requested, including but not limited to filling out transfer paperwork; completing intakes with new clients, compete reports; maintain roster in CARES and accurately record bedding; maintain mail logs, etc.
  • Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
  • Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Director of Social Services and Program Director as needed.
  • Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
  • Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
  • Monitor facility exterior and interior to ensure client safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
  • May be responsible for cleaning program areas after or before usage.
  • Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
  • Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, in-house workshops, and participation in other support service activities.
  • Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
  • Conduct periodic building and grounds inspections and make facility manager aware of findings.
  • Respond to crisis and emergency situations and contact the appropriate authorities as needed.
  • Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
  • Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
  • Maintain CPR/ First Aid Certification
  • A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
  • Perform other duties related to the program as delegated by the Facility Manager and Program Director


  • Bachelor’s or Associates Degree preferred. 2 – 3 years of experience in shelter management   
  • Staff supervision is required.
  • Experience working in a large residential/institutional setting with a special needs population is required.
  • Strong writing, interpersonal, and organizational skills required.
  • Valid NYS driver’s license prefered (and will need to pass insurance criteria)
  • Bilingual (English - Spanish) Preferred. 

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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