Services for the Underserved

  • Case Manager

    Job Location US-NY-Brooklyn
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Case Manager will engage and assist chronically homeless individuals in meeting the demands of independent living and maintaining permanent housing through guidance and assistance in obtaining the necessary skills and establishing linkages to services that will support self-sufficiency and self-determination.


    Job Functions:

    • Conduct intake process with new consumers within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures.
    • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
    • Provide accurate, complete, and timely documentation of the provision of supportive social services and consumer progression/regression toward the goals of securing permanent affordable housing.
    • Prepare housing applications and assist consumers with the housing application/interview process.
    • Monitor and assess consumer progression/regression in behavior and/or appearance.
    • Facilitate group and individual counseling, workshops, psych education, and recreational activities.
    • Conduct room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
    • Provide comprehensive case management services to an assigned caseload of 18 to 22 clients.
    • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
    • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate.
    • Ensure that consumers attend meals and maintain appropriate nutritional intake.
    • Provide crisis intervention and address all emergency situations as appropriate.
    • Assist in building evacuation during fire drills and building emergencies.
    • Maintain CPR/First Aid Certification.
    • Maintain up to date, accurate, complete, and timely consumer chart documentation.
    • Facilitate discharge/transfer process and documentation of same.
    • Attend staff meetings, case conferences, group supervision, trainings, and escort consumers on housing interviews as needed.
    • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
    • A work schedule that includes some evening hours is required.


    • Bachelor’s degree in a Human Service field required.
    • A minimum of one year experience working with the chronically homeless, individuals with co-occurring disorders, or other vulnerable populations.
    • Master’s degree can be substituted for experience.
    • Ability to work independently and as part of a team, to assist adult males of diverse ethnicities, backgrounds, ages, and sexual preferences.
    • Bilingual highly preferred. CPR and First Aid certification a plus.
    • Valid NYS driver’s license preferred.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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