Services for the Underserved

  • Case Manager

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    Under the supervision of the Senior Case manager, provide intensive case management for program participants and their families.



    • Conduct initial prescreen and assessment for prospective program participants.
    • Provide intensive case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs. Discuss the program and services with the clients from intake to discharge.
    • Promote linkage with other service providers that will help participants obtain and maintain housing stability.
    • Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
    • Monitor and evaluate program participants’ progress. Enter case related information into CARES within 48 hours of contact with clients.
    • Assure timely intakes, assessments, service plans and referrals. Establish and maintain case records. Ensure all relevant case related information is put in case files and corresponding database.
    • Responsible for developing an individualized housing and service plan, including path to housing stability.
    • Timely, accurate submission of financial assistance requests. Link program participants to financial service providers for assistance with household budgeting, financial counseling, credit repair and financial workshops.
    • Assist participants with obtaining employment services such as job training, job readiness and employment workshops.
    • Advocate on behalf of program participants to ensure they receive work support services such as EITC, rental assistance, food stamps, Medicaid, subsidized childcare, etc.
    • Arrange case conference with all primary agencies that are involved with clients, obtaining case records when necessary.
    • Conduct home visits, case finding and outreach routinely to publicize the availability of the program to make persons who are homeless or almost homeless aware of HomeBase and other available services and program.
    • Assist participants with understanding their lease, securing utilities, making moving arrangements.
    • Outreach to property owners and mediate issues that help participants locate or retain housing.
    • Actively participate in internal and external training programs and committees.
    • Conduct Self-Sufficiency Calculator with clients.
    • Complete additional tasks and reports as requested by the supervisor.


    • BS with 1 year or AA with 2 years.
    • One to two years’ experience working with people who have a mental illness.
    • NYS driver’s license preferred.
    • Bi-lingual - Spanish preferred.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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