Services for the Underserved

  • Diversion Specialist

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Diversion Specialist will coordinate the intake and referral process for adult diversions at DHS identified shelters. 


    Essential Functions:
    • Assess shelter applicants directly referred from single and adult family intake centers; serve as the first point of contact.
    • Enter all Intake and referral information in CARES in a timely manner for Diversions and Aftercare.
    • Develop individualized housing plan.
    • Conduct home visits for furnished rooms/apartments.
    • Provide general case management including coordination and delivery of services relating to housing stability.
    • Entitlement referral and advocacy.
    • Meet with participants as needed for follow-up and recommendations.
    • Meet daily targeted quota for program.
    • Assist participants in identifying, locating, obtaining and exploring alternatives to shelter (reuniting with family/friends, return to previous living situation, refer to relevant treatment facilities, room rental etc) and retaining suitable housing.
    • Participate in meetings to promote the program.
    • Cultivate, develop and maintain productive relationships with referral agencies that are related to retaining housing.
    • Actively participate in internal and external training programs and committees.
    • Assure program participants’ rights are protected.
    • Perform such other duties as may be required.
    • Maintain case notes for each interaction with clients in CARES.
    • Complete all individual Diversion folders prior to submitting to Supervisor for review.
    • Participate in bi-weekly supervision.

    •Other duties as assigned.


    • Bachelors Degree in Human Service or related field
    •High School Diploma or GED with a minimum of 2 years applicable experience.


    •Working knowledge of homelessness, substance abuse, criminal justice, HIV/AIDS.
    •Bilingual and/or Bi-cultural preferred.

    •Experience working with Microsoft Office.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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