Services for the Underserved

  • Wellness Coach

    Job Location US-NY-Bronx
    Behavioral Health
    Regular Full-Time
  • Position Overview

    Position Overview: The Wellness Coach will provide Case Management services ensuring quality care for young adults that have experienced Homelessness and Mental Illness.              


    Job Functions:


    • Provide case management to assigned caseload
    • Develop and monitor individual service plans in conjunction with agency consumers
    • Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up
    • Assist agency consumers with problem solving and crisis intervention
    • Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
    • Act as advocate for consumer as appropriate; encourage and support self-advocacy
    • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills
    • Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH
    • Supportive counseling to agency consumers as needed
    • Regular home visits and hospital visits, as necessary
    • Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care
    • Documentation of all services in compliance with agency standards
    • Assist with moves with consumers and staff; also include lifting, packing and cleaning
    • Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration
    • Liaison to community based services and groups including civic, social service government, and business organizations
    • Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
    • Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action


    • Bachelor’s Degree in Human Services field required
    • Two years’ experience with individuals with mental illness, substance use issues and/or a history of homelessness preferred
    • Experience in scattered site setting strongly preferred
    • Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred
    • Experience or training in peer counseling or advocacy preferred
    • Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System
    • Bilingual English/Spanish preferred but not required
    • Valid NYS driver’s license preferred but not required
    • Experience working with the Young Adult population preferred



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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