Services for the Underserved

  • Regional Director

    Job Location US-NY-New York
    Developmental Disabilities
    Regular Full-Time
  • Position Overview

    The Regional Director (RD) is responsible for the overall effective operation, including fiscal, regulatory, staff management, and quality improvement for their assigned cluster of residential homes in the Developmental Disabilities Division.


    The RD is also responsible for ensuring that all individuals within their clusters receive the level of supports and services needed to live their best lives.  The incumbent will support Program Directors during periods of high demand and will provide ongoing coaching and opportunities for learning. The RD is expected to manage/supervise Program Directors while setting clear performance expectations as well as providing 24-hour assistance in periods of high demand.  This may include direct oversight of the residences when required. He/she will ensure adherence to Federal and State regulations, agency policies and procedures and union contacts.



    • Oversee the implementation, evaluation, and continuous improvement process on all individual-specific care plans and protocols as written by the team.
    • Provide oversight to financial transactions at the residences, to include reviewing petty cash balances and check requests, personal allowances and their appropriate booking, vacation proposals and disciplinary actions.
    • Provide training to new Program Directors, Assistant Program Directors, and Residential Team Leaders.
    • Provide coaching and guidance to residential staff so that the individuals receive the appropriate level of supports and are living their lives with meaningful purpose.
    • Ensure that policies/procedures are implemented uniformly across respective residential programs.
    • Recommend ongoing improvements to programming and operations of the residences.
    • Maintain high visibility at the residences and expected to be accessible 24 hours a day.
    • Ensure appropriate staffing patterns/schedules based on the needs of individuals, including managing and approving the assignment of temporary staff in the residences.
    • Ensure optimal utilization of the resources available in order to achieve efficiencies.
    • Supports the mission, vision, values of S:US.
    • Additional responsibilities as deemed necessary and appropriate by the Vice President or designee.


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays




    • Master’s Degree in the human services or a related field required; 
    • 10+ years supervisory experience, 5 of which are in a managerial position is preferred.
    • Good working knowledge of ICF and IRA OPWDD regulations with an emphasis on Life Safety, Personal Allowance, Incident Reporting Procedures and Programming.


    • AMAP; SCIP-R; CPR & First Aid is needed, but not required.
    • Note: S:US will provide on-the-job training for such certifications.
    • Behavior Tech Training preferred.
    • Basic computer skills (e.g. MS Office suite and Windows)

    Keywords: Human services, social services, social worker, case manager, health services, developmental disabilities, mental health, behavioral health, OPWDD, OMRDD, Residential 




    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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