Services for the Underserved

  • Case Manager

    Job Location US-NY-Brooklyn
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Case Manager provides weekly case management to assigned family caseload to ensure the quality of care for homeless families.



    • Conduct intake process with new family members within 24 hours of admission.  This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures.
    • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
    • Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs.
    • Provide child care referrals and assist families to navigate the NYC Department of Education system.
    • Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members.
    • Assess consumer readiness and barriers towards obtaining affordable permanent housing.
    • Escorting and preparing family members for successfully securing and maintaining permanent housing.
    • Accompany family members on medical, public benefit, and housing appointments, as necessary.
    • Assist family members with identifying and securing permanent affordable housing. 
    • Prepare and assist family members with the housing application/interview process.
    • Collaborate with other service providers to secure needed services for families.
    • Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
    • Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
    • Develop referral network to support household members, especially minor children.
    • Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up. 
    • Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate.
    • Act as advocate for family members as appropriate; encourage and support self- advocacy.
    • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
    • Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
    • Liaison to community-based services and groups including civic, social service government, and business organizations.
    • Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
    • Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
    • Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
    • Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards.
    • Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
    • Assist in building evacuation during fire drills and building emergencies.
    • Evening and weekend hours will be required. 


    • Bachelor’s Degree is Human Services field required.  MSW or CASAC credential desired.
    • Experience working with chronically homeless individuals with co-occurring disorders.
    • Ability to work with a culturally diverse population.
    • Bilingual Preferred; NYS Driver’s License Preferred.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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