Services for the Underserved

  • Properties Manager

    Job Location US-NY-New York
    Real Estate / Development
    Regular Full-Time
  • Position Overview

    The On Site Property Manager will work at 8 to 12 buildings and at such buildings will be the owner’s on site liaison with the tenants and coordinator all property related activities. These 9 to 11 buildings are located in the Manhattan, the Bronx and Brooklyn and are multifamily apartment rental buildings financed by Low Income Housing Tax Credits where S:US is the owner and property manager.  This mew employee will need to work closely with a number of different staff members and teams, including the Program Director at each building, and other social service staff at the buildings, the back office property management team (located at 1168 Stratford Avenue, Bronx), the S:US Facilities Department and the superintendent and porters at each building.

    Job Responsibilities

    • Visits each property at least weekly (and more if needed) and conducts weekly inspections of each assigned property to ensure the building is kept to the quality standard of the company:
    • Works with S:US Facilities Department and the superintendent and porters at each building to ensure timely completion of work orders and repairs;
    • Works with superintendent and porters at each building to minimize the issuance of municipal violations;
    • Works with S:US Facilities Department and the superintendent and porters at each building to ensure that violations from HPD, DEP, ECB, FDNY, etc. are addressed and reported to Violations Coordinator;
    • Works with Program Staff and super and porter to coordinate the "turnover" of vacant apartments in an expeditious manner in order to avoid the loss of any rental income, communicate with SPA Department of S:US re: unit availability and required inspections;
    • Coordinates with Contracts Manager when outside maintenance or service vendors are needed, and advises Contracts Manager when vendors are not performing satisfactorily;
    • Advises Director of Maintenance or VP of Facilities when outside contractors are needed for repair work beyond the capability of the building staff and coordinates access for contractors and ensures inspections are made of work;
    • Ensures all apartment and property inspections are ready prior to and be on site for inspections;
    • Reviews the building inspection reports in conjunction with supervisor, Director of Maintenance and VP of Facilities in order to understand what maintenance problems need to be resolved and improvements that need to be made; and
    • Represents himself/herself and the property in a professional manner with residents, visitors, and other employees.



    • Communicates opinion on necessary capital improvements to Director of Maintenance and VP of Facilities, who will communicate with the Asset Management/Property Manager for budgeting purposes; and
    • Is familiar with the repairs and maintenance budget for the buildings and makes every effort to limit maintenance expenses to the property's approved budget.



    • Responsible for adhering to a weekly work schedule for himself/herself and all other staff at the properties;
    • Works with the Regional Supervisor, trains the Maintenance Mechanics/Handymen, and Porters/Cleaners in the proper performance of their functions, consistent with company policies, procedures, and standards;
    • Works with Director of Maintenance and Regional Supervisor in evaluating the performance of the Superintendents, Maintenance Mechanics/Handymen, and Porters/Cleaners; and


    Resident Relations, Rent Collection, Community Room and Parking

    • Where applicable, collaborates with the Program Staff and back office property management, in leasing of the community room to tenants, accepts payments and security deposits, coordinate inspections and return of security deposit;
    • Where applicable, collaborates with the Program Staff and back office property management, in leasing of the parking spots to tenants, accepts payments and security deposits, maintains waiting list for parking spots;
    • Works with program director to develop communication protocol for communicating with both formerly homeless and community tenants re: affecting their tenancy;
    • Analyze and respond to resident requests related to managing the property;
    • Work with program staff to resolve issues with tenants and achieve tenant lease compliance;
    • As requested by back off property manager, attends scheduled court hearings as Landlord’s representative; and
    • As directed by back office property management or Program Staff, work with tenants to obtain documents and fill out applications needed for various certifications (LIHTC or NYCHA Section 8).


    • 3 to 5+ years of excellent performance in property management for affordable and/or supportive housing receiving low income housing tax credits (LIHTC) and/or other various rental subsidies (Section 8, NY/NY III, ESHI, NYC 15);
    • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
    • Proficiency in Yardi preferred.
    • High School Diploma or equivalent (Associates Degree or Bachelor’s degree in a related field is preferred);
    • Passionate about the S:US mission generally and provision of supportive housing in particular;
    • Ability to work independently or as part of a team;
    • Highly organized, detail oriented and self-motivated;
    • Ability to manage other employees in a high paced dynamic atmosphere;
    • Excellent written, oral and email communication skills.


    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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