Services for the Underserved

  • Director, Incident Management and Investigations

    Job Location US-NY-New York
    Category
    Quality Assurance
    Type
    Regular Full-Time
  • Position Overview

    The Director of Incident Management and Investigations will ensure there is a consistent system within the organization for the management of incidents to ensure consumer safety. Provide direction to the various programs agency wide regarding regulatory mandates including the Justice Center. Facilitate the agency wide Incident Review Committee to ensure a thorough discussion of incidents with preventive measures and follow-up are completed in a timely manner. Ensure a review of incidents trends are identified and addresses appropriately by management. Provide training to programs in all divisions regarding incident reporting and investigations of incidents. Coordinate professional development trainings in support of program service goals and objectives. Coordination of investigations for incidents.


    Essential Job Functions:
    • Coordinate a rigorous incident management system within the agency.
    • Implement processes to the various programs to ensure timely reporting of incidents and appropriate systems are in place to ensure consumer protection.
    • Ensure integrity of incident management process (incidents and investigations).
    • Work cooperatively with program management to ensure regulatory mandate compliance.
    • Review and ensure Corrective Actions Plans are provided to OPWDD and the Justice Center as per mandates.
    • Liaison with families regarding incident and incident documentation.
    • Facilitate the agency wide Incident Review Committee to ensure incident are reviewed as per the mandates and addresses preventive measures.
    • Provide organization leadership with information and recommendations regarding incident trends and improvement efforts.
    • Compile and develop reports of relevant program data to evaluate current practices and inform system improvements.
    • Organize, track and maintain client information needed to support Incident Management Committee.
    • Manage core competency trainings including management of internal and external trainers.
    • Work with investigators to ensure that investigations are completed timely and are thorough.

    .
     Must have experience interpreting and applying incident management regulations. Must be able to communicate and interact effectively at all levels of the organization. Must have strong ethical principles and moral compass.

    Qualifications

    • Bachelor’s degree in Human Services
    • Seven years’ experience in a management position in program operations or Quality Assurance.
    • Strong communications (verbal and written) and interpersonal skills, analytical and organizational skills,
    • the ability to multi-task and balance competing priorities, the ability to work with minimal supervision, effectively manage systems and clearly communicate status.
    • Must have strong attention to detail and the ability to manage a high-volume workload efficiently and effectively. Must have experience interpreting and applying incident management regulations.
    • Must be able to communicate and interact effectively at all levels of the organization.
    • Must have strong ethical principles and moral compass.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

     

    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

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