Services for the Underserved

  • Development Coordinator

    Job Location US-NY-New York
    Regular Full-Time
  • Position Overview

    The Development Coordinator will manage development systems and donor analytics: all donor transactions, acknowledgments, and associated analytics as well as provide administrative support to the Development team.  Responsibilities include but are not limited to: processing all donor gifts and pledges; organizing and drafting correspondence, including acknowledgment and solicitation letters; assisting with fundraising and donor recognition events; managing Raisers Edge NXT database, including but not limited to producing fundraising to date reports and pulling mailing lists; and undertaking various administrative and assistant duties.



    Candidate must possess outstanding planning, organizational and management skills. S/he must be able to prioritize and successfully manage several projects while communicating regularly with the Director of Individual Giving and other colleagues on the team.  Ability to work as a team member and independently. Ability to communicate effectively and interact professionally with colleagues, donors, vendors and board members. Strong time management, decision making and problem-solving skills. Proficient in MS Office applications (Word, Excel and Outlook). Committed to advancing the goals and mission of Services for the UnderServed.



    • Serve as first point of contact for donor inquiries and handle regular donor correspondence, including full responsibility for the donor acknowledgement process.
    • In partnership with the Director of Individual Giving, facilitate mail and email appeal efforts, including making key decisions around strategy, segmentation, scheduling, copy, and budgeting.
    • Coordinate timely acknowledgement letters to funders.
    • Perform prospect research on individuals, foundations and corporations.
    • Perform other duties as assigned.




    Database Management

    • Manage Department database with primary responsibility for gift and pledge data entry; gift acknowledgement; pledge maintenance; and clean up inconsistent data.
    • Manage quality control in Raisers Edge database and in integrations with other platforms (e.g. Constant Contact and Network for Good).
    • Generate financial reports and performance analysis for the department, board and committees including monthly fundraising reports, raise to goal tracking and revenue projections.
    • Advise colleagues on best practices relating to data integrity.  Advise team members on database navigation.
    • Document policies and procedures for proper maintenance of data.
    • Perform other duties as assigned.



    • Manage and maintain department files to ensure accessibility and accuracy of recordkeeping.
    • Handle all administrative tasks, including, arranging and set-up of all departmental meetings (i.e.; prepare and distribute agendas, collateral materials, and/or food arrangements, etc.). Prepare and distribute agendas and take notes during meetings.
    • Keep track of department finances, including check requests, credit card reconciliation, budget, invoicing, and reporting, and other duties, as assigned.







    • Undergraduate Degree
    • 3+ years of non-profit experience, including responsibilities for data administration, management and reporting
    • Experience with building and maintaining donor and community relationships
    • Experience working and volunteering for a nonprofit organization
    • Proficiency in database management, specifically Raiser’s Edge




    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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