Services for the Underserved

  • Case Manager

    Job Location US-NY-Bronx
    Category
    Homeless Services
    Type
    Regular Full-Time
  • Position Overview

    The incumbent will be... 

    • Conduct intake process with new clients within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures.
    • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
    • Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing.
    • Prepare housing applications and assist clients with the housing application/interview process.
    • Monitor and assess client progression/regression in behavior and/or appearance.
    • Facilitate group and individual counseling, workshops, psych education, and recreational activities.
    • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills.
    • Provide comprehensive case management services to an assigned caseload of 15-18 clients.
    • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
    • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate.
    • Ensure that clients attend meals and maintain appropriate nutritional intake.
    • Provide crisis intervention and address all emergency situations as appropriate.
    • Assist in building evacuation during fire drills and building emergencies.
    • Monitor client medication compliance and collaborate with nursing staff monitor compliance
    • Refer clients to appropriate community resources as needed.
    • Maintain CPR/First Aid Certification.
    • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA and SUS standards
    • Facilitate discharge/transfer process and documentation of same.
    • Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed.
    • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
    • A work schedule that includes some weekend and evening hours is required.
    • Any other duties as assigned by the Program Director, designee or as required.

    Qualifications

    • Bachelor’s degree in a Human Service field required;
    • Experience working with chronically homeless individuals or families.
    • Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.
    • Bilingual preferred;
    • Valid NYS Driver’s preferred (and pass insurance criteria).

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

     

    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

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