Services for the Underserved

  • Quality Assurance Investigator

    Job Location US-NY-New York
    Program Services
    Regular Full-Time
  • Position Overview

    The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, MH, PLWA, OASAS and Veteran’s Divisions based on incidents/special issues.



    • Conducts investigations involving consumer/employees in the DD, MH, and PLWA, OASAS, Veteran’s Divisions based on incidents/special issues.
    • Responsible for conducting interviews with all parties involved in the incident. 
    • Completes written investigation reports as per established protocol. 
    • Must be able to review and analyze various reports to be used in investigations.
    • Gathers and submits evidence
    • May be called upon to participate in arbitration or court hearings based on investigations.
    • Responsible for reviewing external investigations.
    • Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
    • Responsible for participating in audit reviews in the various facilities.
    • Participate on the various incident review committees.
    • Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
    • Review all preliminary investigations and follow up on missing pertinent information. 
    • Flexible schedule and available to travel extensively in all the boroughs
    • On occasion may be required to work on weekends


    • Bachelor’s Degree required however Master’s Degree preferred.
    • Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
    • Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
    • Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
    • Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
    • Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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