Services for the Underserved

  • Incident Management Specialist

    Job Location US-NY-New York
    Quality Assurance
    Regular Full-Time
  • Position Overview

    The Incident Management Specialist is responsible for Incident Management specializing in OASAS policies, procedures and regultations and will abide by incident management regulations for a variety of regulatory agencies in order to ensure compliance with federal, state and local laws.

    • Ensure all incidents related to consumer safety are reported in compliance to regulatory funding sources. 
    • Triage reports of incident to ensure all protective measures are in place for consumer safety
    • Ensure preventive measures are put into place to prevent the reoccurrence of the incident. 
    • Coordinate the investigations of incidents and follow-ups of all incidents
    • Review incidents to ensure all follow-up are done in a timely manner as per funding regulations
    • Ensure that investigations are assigned and thoroughly completed and time frames are adhered
    • Act as the Quality Assurance liaison in the Incident Review Committee for Homeless Services and Treatment Services
    • Complete minutes/follow-ups for Incident review Committee meetings and submit to programs and appropriate staff.
    • review data for trends and ensure preventive measures are in place to address incidents
    • Responsible for conducting random checks of incident books for programs in preparation for program audits by funding sources
    • Responsible for compiling incident statistics on a monthly basis to compile quality reports annually
    • Responsible for analyzing any trends pertaining to consumer incidents and requesting appropriate corrective action in response to it.
    • Responsible for requesting additional information from external sources in order to thoroughly review incidents
    • Responsible for the management of data in the state computerized system, IRMA and/or other incident management databases.
    • Responsible for gathering documentation and sending out investigative packages to the Justice Center as require by regulations
    • Responsible for training staff on Incident Reporting and Justice Center Regulations
    • Conduct focus reviews at facilities based on corrective actions as per investigation recommendations


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


    • Bachelor’s Degree required in related field, Master’s Degree preferred.
    • Must be on call for incident reporting from programs during non-office hours, evenings, weekends and holidays
    • Minimum two (2) years of experience in human services in program operations
    • Experience working with consumers in programs which provide  homeless services and treatment services
    • Required experience in OASAS policies, procedures and regulations



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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