Services for the Underserved

  • Vocational/Case Manager

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Vocational/Case Manager will;

    • Identify vocational and employment resources for shelter participants.
    • Conduct assessments interviews to elicit information relative to client’s skills, education, abilities and interest.
    • Identify barriers to employment, e.g. English as a Second Language (ESL), substance use disorder, mental health issues et al., and in collaboration with Case Manager makes appropriate referrals.
    • Assist engaged clients in the development of vocational service plans and monitors and facilitates implementation of same.
    • Document all counseling, assessment, testing and service plans in clients’ folder.
    • Design and facilitates psychoeducational vocational groups.
    • Maintain an active employment and vocational/educational training data bank and serves as program representative to all vocational/educational and employment placement service providers.
    • Provide career coaching/guidance and assists with resume/cover letter preparation, job search and filing applications.
    • Develop direct job placement services through the development of program job bank.
    • Maintain tracking forms for job/skills training placements job retention, and reports as required.
    • Initiate and facilitates Job Clubs.
    • Conduct vocational workshops.
    • Attend all training sessions and meetings as required.
    • Perform such other duties as may be required.


    • Bachelor’s Degree and two years of applicable experience Or a minimum of six years of applicable experience.
    • Knowledge of the complex interaction of multiple factors of homelessness, substance abuse, mental health and domestic violence, with sensitivity to cultural and gender-specific issues with both individuals and families.
    • Knowledge of HRA, entitlements and homeless shelter system.
    • Knowledge of current practices in vocational education, labor market trends and employment opportunities in both the private and public sectors.
    • Knowledge of available community resources and services, principles of marketing and public relation.
    • Knowledge of screening/interview techniques and business etiquette.
    • Bilingual a plus.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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