Services for the Underserved

  • Case Manager

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.  



    • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
    • Meet weekly with client to assist with the achievement of individual service plan goals
    • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions
    • Document case management activities in accordance with agency and funding source guidelines and procedures
    • Achieve monthly placement quota, as assigned
    • Facilitate workshops, groups and escort clients as applicable
    • Attend staff meetings and trainings to enhance skills that are related to job function
    • Must be able to work flexible, alternate schedules
    • Perform other related duties



    • Bachelors preferred
    • Associates considered with 3 years of experience working with homeless population
    • Bilingual preferred
    • Basic Computer Skills
    • The candidate should be able to read documents for analytical purposes

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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