Services for the Underserved

  • Program Director, Developmental Disabilities

    Job Location US-NY-Bronx
    Developmental Disabilities
    Regular Full-Time
  • Position Overview

    Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
    For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
    We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
    Join our Developmental Disabilities Team in Opening Doors to Independence. We are currently seeking a Program Director for our program located in the Bronx (Crotona area) 


    Position Summary:

    The Program Director is responsible for ensuring the overall effective operation of the facility in accordance with applicable Federal and State regulations, Agency policies and procedures, and union contracts.



    • Day-to-day administrative functions within the facility relative to implementation of SUS policies and procedures, union contracts and regulatory requirements as set forth by funding agents
    • Directly supervise the Assistant Program Manager on a weekly schedule or as needed. 
    • Monitor overall consumer care, ensuring needs are met as required/ prescribed through documented weekly observations of supervisors and program specialists’ implementation of active treatment and strict adherence to Part 633 - Client Rights.
    • Execute agency, state and federal requirements pertaining to custodianship of consumer funds within the facility, including the preparation and submission of weekly account summaries.
    • Complete all individual client ledger sheets for in-house accounts on a weekly basis, i.e. posting of deposits, withdrawals and receipts.
    • Conduct at least monthly physical plant inspections with documentation of findings.
    • Ensure strict adherence to OPWDD Part 624 - Incident Reporting Procedures, including reviewing all incidents, conducting any necessary investigations, and making necessary notifications
    • Provide staff training in the areas of agency policy and procedure, OSHA regulations, physical plant issues and fire safety
    • Attend all program surveys and, in conjunction with the Clinical Supervisor or senior management, formulate and prepare a written plan of corrective action for program audits and ensure follow-through
    • Meet with clinical staff on a regular and timely basis to ensure that program objectives, treatment techniques and policy implementation are being carried out.
    • Work with Central office Human Resources, Fiscal Department and Operations to ensure staffing, equipment, materials and supplies are appropriate and sufficient to guarantee the therapeutic and general well-being of the consumer population.
    • Ensure that the facility and services provided adequately meet the physical, social and developmental needs of all clients and that there is adequate protection of each consumer’s health, safety, comfort, well-being, civil, human and legal rights.
    • Be available twenty-four hours for emergencies, consultations etc. through assigned beeper
    • Responsible for the quality of record keeping and charting and meeting standards as prescribed by agency, State and Federal guidelines.

    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


    • Bachelors degree in Human Services required
    • Minimum of four (4) years progressive supervisory experience in MR/DD or related field
    • AMAP certified, SCIP/R trained, CPR First Aid
    • Valid NYS Driver’s license

    Keywords: Direct service professional, counselor, residential counselor, direct care counselor, habilitation specialist, human services,  health services, developmental disabilities, mental health behavioral health, OPWDD.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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