Services for the Underserved

  • Intake Specialist

    Job Location US-NY-Amityville
    Veteran's Services
    Regular Full-Time
  • Position Overview

    The Intake Specialist works as a member of the SSVF service team to gather information and assess Veterans/Veteran families who are homeless or at risk of becoming homeless.  Ensure appropriate participant documentation is obtained and signed. Communicate effectively with service team to rapidly assign cases and address issues from presenting Veterans. Provide referrals to those Veterans/Veteran families that do not meet eligibility guidelines for the program.



    • Conduct screenings and intakes of prospective SSVF program participants.
    • Respond to program participants concerns, needs and complaints promptly, accurately and with courtesy and respect.
    • Obtain all necessary information and documentation to determine program eligibility.
    • Communicate effectively with the service team to rapidly assign cases and address issues from presenting veterans in an effect to provide Rapid Rehousing and Homelessness Prevention services.
    • Integrate high priority Veterans into services where they may engage in comprehensive transition planning, especially Veterans at 30%-50% AMI, returning from OEF/OIF/OND, with behavioral health problems, physical impairments, and other barriers to housing stability.
    • Maintain up to date knowledge of SSVF Program Guide, with a specific focus on eligibility.
    • Maintain up to date knowledge and list of community resources for referrals, available benefit programs, eligibility requirements, and application process.
    • Maintain the highest levels of confidentiality for clients.
    • Act as advocate for program participants as appropriate; encourage and support self-advocacy.
    • Interface with representatives from community agencies and partnering service providers in order to facilitate the delivery of program services.
    • Ensure that all information is collected and notes are recorded in Homeless Management Information System (HMIS).
    • Ensure compliance with funding requirements and agency quality assurance standards.
    • Promote the SSVF Housing First model of service delivery.
    • Participate in professional supervision, attend required staff meetings and trainings.
    • Contribute to team-based collaborative planning.
    • Participate in community outreach collaborations and activities.
    • Represent the organization in a positive and appropriate manner to outside resources.
    • Attend trainings and educational seminars in an effort to stay up to date on new resources, evidence based practices and relevant information for the population.
    • Performs other duties related to the program as defined by the Regional Director.


    • Bachelor’s degree in psychology, social work or related human service field is required. Master’s degree preferred.
    • Experience with homeless families and/or veteran population highly desirable.
    • Cultural competency and sensitivity in working with persons from diverse populations.
    • Demonstrated proficiency with Microsoft Office required.
    • Experience with electronic database systems (such as HMIS) is preferred.
    • Strong communication skills a must.
    • Solid organizational skills and writing skills required.
    • Willingness to travel across Nassau and Suffolk Counties regularly
    • Ability to attend occasional events outside of normal business hours.
    • High energy level to complete assigned work and meet deadlines.  
    • Ability to work independently or as a team player.
    • Veteran or member of Veteran family is a plus.
    • Must have a valid NYS Driver’s License.

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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