Services for the Underserved

  • Program Director, Homeless Services

    Job Location US-NY-Brooklyn
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Program Director will manage and monitor daily program operations of 200-bed men's shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.



    • Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines.
    • Manage and monitor ongoing expenditures, resource allocation, and utilization.
    • Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization.
    • Provide supervision, guidance, and performance evaluations to Senior Case Manager and Superintendent.
    • Develop administrative program guidelines and protocols as appropriate.
    • Assist in the development of job skills training curriculums suitable to the population served.
    • Develop program policy & procedures governing the provision of services to consumers and day to day program operations.
    • Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
    • Develop and maintains a crisis/incident management system.
    • Ensures all health and safety guidelines including staff CPR/First AID Certifications, Fire Safety Coordinator trainings, and Mandated Reporting training are all in compliance.
    • Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
    • Monitor the integrity of consumer data and ensures that internal chart reviews are conducted on a consistent and regular basis.
    • Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitates in-house trainings for staff.
    • Participate in and monitors the recruitment, hiring, and selection of direct care and supervisory personnel.
    • Facilitate periodic staff meetings and case conferences as appropriate. 
    • Monitor the provision of and documentation of all services provided to consumers. 
    • Participate in division management meetings as needed.
    • On call 24 hours per day and ensure that there is a contingency plan in place.
    • Ensure all interactions support the mission statement and core values of SUS.
    • Additional duties as assigned.
    • A work schedule that includes some weekend and evening hours will be required.


    • A master’s degree in the human services field is required. 
    • Five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
    • Knowledge of resources for housing, children, domestic violence, mental illness, substance abuse,
    • Experience in NYC Dept. of Homeless Services contract requirements.
    • Bilingual preferred.    



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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