The incumbent will ensure all incidents are reported in compliance with regulatory requirements across all program service divisions. Ensure protective measures are put into place to prevent the reoccurrence of incidents. Coordinate the investigations of incidents and follow-ups of all incidents. Assist with identification of incident trends and ensure that programs are appropriately addressing noted trends.
EDUCATION: Bachelor’s Degree required in related field
EXPERIENCE: Minimum five (5) years of experience in a management position in program operations or quality assurance in the human services field. Experience working in the developmental disabilities field preferred.
SKILLS: Strong communication (verbal and written) and interpersonal skills, as well as strong analytical and organizational skills. The ability to multi-task and balance competing priorities, the ability to work with minimal supervision, and effectively manage systems and clearly communicate status. Must have strong attention to detail and the ability to manage a high-volume workload efficiently and effectively.
REQUIREMENTS: Must be able to interpret and apply incident management regulations. Must have experience with the Justice Center incident management process within licensed programs for OPWDD, OMH, and OASAS. Must be on call for incident reporting from programs during non-office hours, evenings, weekends and holidays. Must be flexible regarding travel to all programs throughout all boroughs. Must be able to generate incident and investigation related spreadsheets and reports, including incident trend analysis reports. Experience with using OPWDD and OMH incident management databases. Must be proficient in MS Word, Excel, and Outlook.
Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.