Services for the Underserved

  • Community Housing Navigator, SSVF

    Job Location US-NY-New York
    Veteran's Services
    Regular Full-Time
  • Position Overview

    The Community Housing Navigator will;



    • Develops and coordinates housing search and placement services for homeless and at-risk veterans and families.
    • Supports the adoption of best practices and Housing First services within S:US and across the Continuum of Care.
    • Functions as a bridge between the agency, government partners and housing providers to help program participants overcome housing placement and retention barriers.
    • Coordinate SSVF housing services with the New York City Department of Veterans Services (DVS), DHS, U.S. Department of Veterans Affairs, the HRA Landlord/Public Engagement Unit, NYCHA, HPD, and the SSVF liaisons from partner agencies.
    • Operationalize the use of the NYC HOME platform, NYC Housing Connect, CAPS and other programs to maximize S:US participants’ access and placement into permanent housing.  Train agency staff on these systems as needed.
    • Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
    • Establish linkages and maintain solid working relationships with permanent housing providers, real estate brokers, managing agents, and landlords.
    • Maintain and share expert-level knowledge of subsidies, PSH and other housing programs. 
    • Keep an updated housing bank of available units and housing opportunities for veteran families.
    • Bridge SSVF and HomeBase activities for seamless service delivery.
    • Serve as Housing Navigator for SSVF participants.
    • Assess veteran families' barriers to obtaining affordable permanent housing.
    • Assist the social service staff in developing and implementing individualized housing stability plans with veterans/veteran families that address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
    • Provide supportive services including individual and group housing counseling, workshops, education and referrals to veteran participants to help them secure and maintain permanent housing.
    • Prepare and assist participants with the housing application/interview process.
    • Complete accurate and timely documentation of the supportive services provided to participants.
    • Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.
    • Coordinate community housing fairs, SSVF collaborations and related activities.
    • Participate in SSVF and Veterans Services team meetings. 
    • Maintain the highest levels of confidentiality in adherence with S:US’ Privacy Practices.  
    • Respond to participant needs promptly and with courtesy and respect. 
    • Model appropriate behavior and professional integrity, representing the organization in a positive and appropriate manner.
    • Other duties and assigned by management.


    • BA in Human Services or related field and one year experience in housing services, or a combination of education and experience.
    • Experience with homeless families and/or veteran services highly desirable.
    • Ability to conduct fieldwork across the five boroughs, up to 60% of the work week.
    • Able to work outside of normal business hours to support meetings and participants’ housing placements.
    • Strong proficiency with databases and Microsoft Office Suite.
    • Willingness to work on Veterans Day.
    • Excellent communication skills.
    • Must be able to work as a team player.
    • Strong knowledge of local resources, veteran entitlements and other benefits.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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