Services for the Underserved

  • Senior Case Manager

    Job Location US-NY-Brooklyn
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Senior Case Manager will lead and support shelter operations and case management services that maximizes safety, connects residents to needed services and supports and places homeless individuals in permanent housing.


    In this position you will;

    • Provide supervisory oversight and training to Case Managers and Housing Specialists in the housing assessment and documentation process. Provide weekly one on one supervision to Case Managers and Housing Specialists
    • Provide supervision and guidance to Case Managers in the development of initial service plans and service plan reviews.
    • Provide supervision to Case Managers in referring consumers for in-house and community-based medical, mental health, and supportive social services.
    • Provide supervisory oversight and training to Case Managers in assisting consumers with the financial entitlement and medical benefit application process.
    • Provide supervisory oversight and training to Case Managers and Housing Specialists in group and individual counseling, workshops, and recreational activities. Schedule and assign groups and activities to Case Managers as needed.
    • Provide recommendations for useful and effective interventions and referrals to Case Managers and report any behavioral issues to supervisor.
    • Provide supervisory oversight and guidance to Case Managers and Housing Specialists in maintaining up to date, accurate, complete, and timely consumer chart documentation.
    • Provide administrative supervision including timesheet approval, time off approval, scheduling, as well as professional development including regular individual supervision and formal performance appraisal at least annually.
    • Directly provide services (including but not limited to those outlined above) to clients in the absence or inability of their assigned case manager.
    • Manage program census and census data: Manage the intake process; assigns intakes to Case Managers. Will also perform full intake and assessment with new consumers within 24 hours of admission as needed.
    • Conduct regular audits of all client charts.
    • Manage tracking sheets related to housing readiness and housing placement
    • Respond to requests for information and data from DHS.
    • Reconcile program data in AWARDS, CARES and hard copy charts/ tracking sheets.
    • Manage and oversee room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
    • Manage crisis intervention services and addresses all emergency situations as appropriate.


    • Bachelor degree in a Human Service field required. Master’s Degree preferred.
    • A minimum of two years experience working with chronically homeless, mentally ill, and/or substance abusing individuals. 
    • Ability to work independently and as part of a team, to assist adult males of diverse ethnicities, backgrounds, ages, and sexual preferences. Bilingual preferred. CPR and First Aid certification preferred.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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