Services for the Underserved

  • Program Director, HomeBase

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    The Program Director will manage two performance based programs aimed at improving health outcomes and housing status among homeless or unstably housed people living with HIV. He / She will utilize new and emerging best practices, including health education, patient navigation & care coordination, to engage and retain HIV+ participants in regular primary health care.



    • Maintain compliance with funders and regulatory bodies in accordance with the written agreements and contracts, including;
      • Regular Chart reviews to monitor quality of services, program eligibility and supportive documentation.
      • Regular chart reviews and staff supervision to determine compliance/fidelity with service models.
      • Monitor quantitative service documentation, track entry into appropriate data systems, review reports to minimize error, compare data management tools to flag errors/omissions.
      • Monitor enrollment levels and development improvement plans to increase program enrollment as necessary.
      • Review track assignments of enrolled consumers on monthly basis.
      • Employ strategies to maximize program income according to enrollment, track assignment  and compliance with service threshold standards.
      • Complete timely and accurate narrative reports to external funders and agency administration on a monthly basis.
      • Represent programs at Provider Meetings and Quality Learning Network Meetings.
      • Provide leadership to program QI teams.
      • Ensure that consumer feedback activities are implemented including annual Consumer Satisfaction Survey and Quarterly Consumer Advisory Board.
    • Negotiate and maintain positive working relationships with partner medical providers, SRO managers, HASA case managers and area housing programs.
    • Direct Supervision of three Care Coordinators and one Data Entry Specialist; indirect supervision of eight additional Patient Navigators/ Outreach Specialists. Supervision of staff includes (but is not limited to) ongoing individual supervisory meetings, biweekly staff meetings, daily logistical planning,  ongoing feedback regarding job performance, participation in case conferencing and service planning, evaluation of paperwork and documentation, staff development including ensuring all training needs are met and evaluation.
    • Overall supervision of the staff and program services including outreach activities, care coordination, referrals, health education, etc.  Monitor program services and service delivery through chart reviews, observation, consumer survey and service utilization reviews to ensure consumers are receiving services appropriate to their need. Comply with agency policies for incident reporting and incident management.
    • Participate in the Services for the Underserved management activities as appropriate to their role. Participate in agency Quality Assurance/ Quality Improvement and Corporate Compliance activities as appropriate to role.
    • Adhere to on call system to facilitate crisis intervention, emergencies and other situations requiring immediate action. Evening and weekend hours may be required.


    • Master’s degree in Social Work, Counseling, Health Administration or Public Health required. LMSW or LCSW strongly preferred but not required. 
    • A minimum of five (5) years clinical experience related to the target population is required.
    • A minimum of three (3) years of supervisory experience is required.
    • Experience working in a health care setting; demonstrated ability to supervise staff and lead a multidisciplinary team; skill in data management and analysis; experience in budget management; contract management experience; good oral and written communication skills, all strongly preferred.  



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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