Services for the Underserved

  • Employee/Labor Relations Specialist (Temp)

    Job Location US-NY-New York
    Human Resources
    Regular Full-Time
  • Position Overview


    Under the direction of the Director of Human Resources, the Employee/Labor Relations Specialist is responsible for supporting managing Employee Relations issues and investigations, EEO complaints, other work-related issues and case documentation.  The Employee/Labor Relations Specialist will also serve as an escalation point on disputed workplace conflicts/concerns.


    • Provide day-to-day performance management guidance to line management (job coaching, counseling, career development, progressive discipline, etc.). Facilitates meetings between managers and employees when relationship issues require a mediator. Responds to multiple employee queries on benefits, pay issues, etc.
    • Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues; recommend appropriate resolution of complaints and monitor results
    • Prepare investigative documentation, including interview notes and summary of findings
    • Respond to the business unit’s training needs by contributing to the HR Department’s training activities through recommendations, development and implementation of formal or informal training curriculum. Follows up to ensure training objectives are met. Participates in evaluation and monitoring of success of training programs
    • Provide analytical support in the collection, layout and presentation of HR metrics and participate in the creation of effective communication strategy and action plan to respond to the feedback


    • Bachelor’s degree in Human Resources, or related field (i.e. Public Administration), experience in a not-for-profit setting
    • In-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
    • Knowledge of labor laws performance evaluation design and implementation with using a variety of methodologies
    • Strong interpersonal and verbal communication skills, ability to engage staff at all levels of the agency
    • Organized with an ability to work independently to complete projects
    • Excellent writing and presentation; listening and problem solving skills



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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