Services for the Underserved

  • Intake Case Manager

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    Under the supervision of the Assistant Program director, the Intake Case Manager job tasks include: 

    • Screens and assesses applicants applying for Homebase Services.
    • Serves as the primary initial SUS contact point for Homebase applicants
    • Navigates applicants for program services through intake process, documentation standards and necessary supports.


    • Conduct intake and follow-up appointments with program applicants in person, and if necessary in the field at Department of Homeless Services (DHS) installations, homeless shelters and other outreach/recruitment locations.
    • Understand and communicate the programs’ eligibility and admission criteria.
    • Demonstrate sound understanding of Homebase
    • Assess households’ immediate service needs, providing referrals when necessary for immediate services.
    • Document intake screenings and maintain records for each applicant and enrolled participant in DHS CARES.
    • Collect required documentation for program enrollment and scan documents for digital archiving.
    • Assist applicants with obtaining necessary financial documentation for program enrollment.
    • Participate in team meetings.      
    • Prepare formal letters and enclosures for distribution to applicants and referral sources.    
    • Completion of other tasks as assigned by manager.


    • The essential functions of the job include but are not limited to the job description. Tasks may be modified, expanded and /or assigned over.


     Benefits Overview:

    We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays




    • AA degree in related field and two years of qualifying experience.
    • Bi-lingual a plus


    •   Experience in intake, case management, and/or community outreach strongly preferred.
    • Willingness to work full-time in DHS shelter(s).
    • Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
    • Experience with electronic database systems (such as the DHS CARES and AWARDS systems) is preferred.
    • Ability to multitask and work in a fast-paced environment.
    • Solid organizational skills/strong communication and writing skills required.
    • Proper phone and email etiquette a must.  
    • High energy level to complete assigned work and meet deadlines.   
    • Willingness to attend occasional events outside of normal business hours.
    • Basic computer skills

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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