Services for the Underserved

  • Case Manager, Homebase Veterans Rapid Rehousing

    Job Location US-NY-New York
    Veteran's Services
    Regular Full-Time
  • Position Overview

    The Homebase Case Manager is responsible for conducting comprehensive assessments of veterans/veteran families’ needs. The candidate will develop, implement, monitor, and evaluate individualized housing stability plans with each client. He or she will also provide short-term intensive case management to Veteran families to achieve their housing stability goals, while assisting Veterans in their transition to permanent housing.



    • Engage program participants by maintaining regular contact to monitor and track progress and response to services, including on-site services in shelter, home visits and frequent field work.
    • Develop and implement individualized housing stability plans with Veterans/Veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
    • Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
    • Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
    • Master DHS, Homebase and Veterans Services concepts, policies and procedures.
    • Performs comprehensive assessments on clients according to agency standards.
    • Assist program participants in identifying and accessing immediate housing options, aftercare, healthcare, employment/income support supports and other supportive services as needed, including DHS & Department of Veterans Affairs’ services and benefits.
    • Advocate for veterans/veteran families at service providers and agencies in the community.
    • Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
    • Assist veteran families with housing search and placement, including immediate placement into available housing units, and follow-up housing assessment and supports.
    • Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.
    • Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
    • Initiates and completes case closure when appropriate.
    • Participate in DHS, Homebase and Veterans Services team meetings. 
    • Available for after-hours crisis response for intensive case management as needed.
    • Respond to client needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
    • Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
    • Completion of other tasks as assigned by manager.

    Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.



    Benefits Overview:
    We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



    • BA required; experience in social services or a combination of education and experience preferred.
    • Experience with homeless families and/or veteran services highly desirable.
    • Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
    • Experience with electronic database systems (such as the AWARDS system) is preferred.
    • Strong ability to multitask and work in a fast-paced environment.
    • Solid organizational skills/strong communication and writing skills required.
    • Willingness to attend occasional events outside of normal business hours, including Veterans Day.



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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