Services for the Underserved

  • Outreach Specialist

    Job Location US-NY-Brooklyn
    Category
    Behavioral Health
    Type
    Regular Full-Time
  • Position Overview

    We envision a city where everyone has a roof over their head, is healthy, productive and can enjoy the social connections that create a life of purpose.

    Founded in 1978, Services for the UnderServed (SUS) works with more than 25,000 individuals and families to create pathways to rich and productive lives by offering housing, employment, skills-building, treatment and rehabilitation. By delivering high quality services that address the complex circumstances of each person, we transform lives, improve neighborhoods and boost future generations. With a staff of 2,000, SUS is supported by various local, state and federal government agencies as well as foundations, corporations and individuals donors.

    Providing close to $200 Million in services, SUS is headquartered in New York City and operates its programs and services throughout the 5 boroughs.

    • Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention
    • Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information
    • Utilize Electronic Health/Medical Record system(s) of assigned Health Home(s) to maintain ongoing clinical documentation and records upholding all HIPAA regulations and confidentiality protocols to record each interaction with every client served.
    • Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory
    • Provide follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team
    • Participate in conjoint meetings or client transports with other Care Coordination staff
    • Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinator(s) and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients
    • Attend meetings in the community

    Qualifications

    • One (1) year of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness
    • Ability to engage clients and diffuse difficult situations
    • Must be able to travel via mass transit within New York City 75% of the time
    • Bilingual Spanish, Russian, or Chinese a plus
    • Strong directional sense of geographic knowledge of New York City (Brooklyn, Brooklyn, Manhattan, and Bronx) is a MUST
    • Ability to adapt as the department grows and new projects

    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.

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