Services for the Underserved

  • Talent Acquisition Manager

    Job Location US-NY-New York
    Human Resources
    Regular Full-Time
  • Position Overview

    Company Overview: As a leading provider of residential and support services to individuals with special needs, Services for the UnderServed provides the resources you need to build on your experience amidst our culture of team support. Ongoing training and attention to your development help to ensure your success. Your achievements and leadership are rewarded by advancement opportunities. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


    Position Summary: The Talent Acquisition Manager will provide support and best practices recommendations to line managers and senior members of Human Resources and Program departments, while aligning recruitment, selection and retention strategies and procedures to organizational goals.

    • Perform full-cycle employment activities including sourcing, screening, interviewing, processing background checks, and extending and negotiating employment offers
    • Build and maintain a strong rapport with all managers; routine communication and follow-up is essential
    • Develop recruitment strategies for exempt and non-exempt personnel to achieve required staffing levels
    • Visit all of our program locations, and meet with managers to develop program-specific recruiting plans
    • Coordinate logistics and plan materials for sourcing partnerships with college representatives, professional organizations & community agencies through open houses, career fairs, campus interviews & community days
    • Write and place advertisements using various sources such as employment agencies, colleges and universities, newspapers, professional associations and the internet.  Perform outreach to community sources as needed
    • Provide information on agency services and job opportunities to applicants.  Screen and refer qualified applicants to hiring managers for interviewing by matching education, experience and salary requirements with specific job requirements
    • Provide management support, including – but not limited to – vacancy statistics, monthly employment activity reports, record-keeping, file maintenance, and other Human Resources data management and reporting
    • Coordinate, confirm and review necessary new hire on-boarding documents with candidates and HR staff. Resolve escalated issues with PPD, fingerprint and background check results through Justice Center, OPWDD and third-party background checks with vendors.
    • Remain current with OPWDD/Justice Center regulations by through training and compliance, and providing all forms in the required time-frames; ensure that all applicants are tracked and released from The Justice Center database when not hired

    Benefits Overview:

    We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



    • Bachelor’s Degree in Human Resources, Social Services, or related field.
    • 5 years of recruiting experience in a health, human services, or non-profit field desirable.  Relevant experience and ability may be substituted. Proficiency with Microsoft Word, Excel, and an ATS such as iCIMS
    • Considerable knowledge and skill in interviewing techniques, and the principles and practices of recruitment and selection.
    • A basic understanding of the organizational structure as well as extensive knowledge of personnel policy and procedures and federal and state laws regarding employment practices. 
    • Perceptiveness, with capability of relating to individuals at all levels, while being sensitive to organizational needs, employee goodwill, and the public image.
    • Demonstrated ability to exercise high level of judgment and discretion and obtaining effective results to resolve issues pertaining to recruitment
    • Effective written and verbal skills with excellent organizational and multi-tasking skills, interpersonal skills, and team-oriented leadership style developing and maintaining effective relationships with a diverse group of people
    • Strong skills in time management and ability to complete tasks quickly, completely, and on-time.
    • Ability to exercise initiative, re-prioritize tasks, and resolve issues.
    • Ability to work cooperatively and efficiently with multiple people and departments with various personalities.
    • Creativity and knowledge to develop non-traditional recruiting strategies.
    • Ability to handle and maintain confidential details and records



    Company Overview

    Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.


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