Services for the Underserved

  • Intake Case Manager, Veterans

    Job Location US-NY-New York | US-NY-New York
    Veteran's Services
    Regular Full-Time
  • Position Overview

    Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

    For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

    We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.



    • Screens and assesses applicants applying for emergency shelter, SUS/Palladia Veterans Services & Homebase.
    • Serves as the primary initial SUS contact point for Veterans and their families.
    • Navigates applicants for program services through intake process, documentation standards and necessary supports.



    • Schedule and conduct intake and follow-up appointments with program applicants, including screenings via telephone, in person, and in the field at Department of Homeless Services (DHS) installations, homeless shelters and other outreach/recruitment locations.
    • Understand and communicate the programs’ eligibility and admission criteria.
    • Demonstrate sound understanding of Homebase and Veterans Division programs.
    • Assess households’ immediate service needs, providing referrals when necessary for immediate services.
    • Document intake screenings and maintain records for each applicant and enrolled participant in both DHS CARES and AWARDS systems.
    • Collect required documentation for program enrollment and scan documents for digital archiving.
    • Assist applicants with obtaining necessary documentation for program enrollment.
    • Notify Veteran households of intake decisions.
    • Provide referrals for Veterans services both in-house and for external supports.
    • Develop strong linkages with referring workers and agencies.
    • Assemble intake reports including spreadsheets to summarize data.
    • Participate in team meetings.
    • Prepare formal letters and enclosures for distribution to applicants and referral sources.    
    • Respond to information requests from internal SUS staff and DHS.
    • Maintain close contact with participants and staff.
    • Participate in SUS Veterans Service Fair(s) and other company events.
    • Completion of other tasks as assigned by manager.


    Benefits Overview:

    We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



    • Experience in intake, case management, and/or community outreach strongly preferred.
    • Willingness to work full-time in DHS shelter(s).
    • Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
    • Experience with electronic database systems (such as the DHS CARES and AWARDS systems) is preferred.
    • Ability to multitask and work in a fast-paced environment.
    • Solid organizational skills/strong communication and writing skills required.
    • Proper phone and email etiquette a must.  
    • High energy level to complete assigned work and meet deadlines.   
    • Willingness to attend occasional events outside of normal business hours.
    • Ability to work on Veterans Day.
    • Former service in the U.S. Armed Forces, past experience with working with U.S. military veterans and/or high level of military cultural competency is preferred.


    • Bachelors’ degree or higher preferred;
    • Veterans are highly encouraged to apply.




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