Services for the Underserved

  • Family Specialist, ACT

    Job Location US-NY-Brooklyn
    Treatment Services
    Regular Full-Time
  • Position Overview

    Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

    For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

    We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.



    • Familiarity with Federal, State and Local laws and regulations as they apply to the operation of the residence
    • Compilation of activity reports related to residential services, program and building activities, as required
    • All activities related to the securing, furnishing and maintaining acceptable standard for all residential apartments
    • In the absence of the Program Director, conduct supervisory meetings with all staff and maintain documentation of these meetings
    • Ensure the development and implementation of all clinical aspects of services provided to consumers of the program.
    • Counsels residents in identifying and resolving social or other problems
    • Development and implementation of individual client service plans in conjunction with program staff, client and other related individuals as indicated.
    • Participates in discharge planning
    • Provide Crisis Intervention when indicated including on-call coverage and documentation of events as they occur
    • Attendance and participation in staff meetings and training as required
    • Oversee activities of all program staff for quality assurance purposes
    • Ensure the inspection of the building and equipment to determine the need and extent of service, equipment required to keep facilities in compliance with regulatory operation and safety requirements.
    • Ensure program compliance with OSHA regulations.


    Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


    • Master's degree in Humans Services or related discipline required.
    • Three to five years experience in a Human Services related field plus two years supervisory experience is preferred.
    • Ability to effectively present information and respond to questions from group of administrators, managers, clients, and the general public, bilingual a plus
    • Computer literate, MS/Word & Excel.





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