Services for the Underserved

Shift Supervisor

Job Location US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

The Shift Supervisor is responsible for the overall operations of the program or facility during his/her assigned shift.  On evening, nights, holidays and weekend shifts, these duties will be expanded to include supervision of all staff.

  • Provides supervisory oversight and training to residential aides and contracted maintenance staff. Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.




  • Bachelor’s or Associates Degree preferred.
  • 2 – 3 years of experience in Security or Building Maintenance is required.
  • Experience in office management and/or staff supervision is required. Experience working in a large residential/institutional setting with a special needs population is required. Strong writing, interpersonal, and organizational skills required.
  • F-80 is required within 6 months of employment.
  • Driver’s License preferred.
  • Bilingual preferred.


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