Services for the Underserved

Therapeutic Center Counselor

Developmental Disabilities
Regular Full-Time

Position Overview

Company Overview:


Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.


For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.


We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


  • Bachelor's degree in psychology, social work or other human service related field and a minimum of 2 years' experience working with individuals with IDD and behavioral health needs

Primary Responsibilities:

  • Provide the highest quality of care and service to all guests
  • Maintain effective, positive, and quality operations at the center
  • Assist guests to achieve personal goals; work on behalf of guests to overcome barriers; respect guests' personal beliefs, choices, and interests
  • Provide appropriate assistance to promote health and wellness; communicate with medical professionals and record information regarding health events, conditions, and status
  • Administer medications according to physician instructions
  • Provide first aid/CPR and seek emergency medical care when needed
  • Help guests with ADL’s when necessary (eating, grooming, dressing, bathing, and toileting walking/maintaining stability)
  • Serve as role model and mentor, demonstrate desired behaviors, and coach guests using approved techniques and strategies
  • Use approved physical intervention techniques when necessary to protect guests
  • Maintain cleanliness of program
  • Drive company vehicle to transport guests to activities
  • Act in a professional manner and communicate effectively with others
  • Complete training programs, attend required meetings and follow all policies and procedures of the START center


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