Services for the Underserved

Residential Aide

Job Location US-NY-Brooklyn
Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

 The Residential Aide manages the front desk, while monitoring the lobby, security office, building intercom system, and building security system. Will monitor the comings and goings of all consumers and records curfew violations,conduct admissions interviews, and complete all necessary documentation, as well as photograph consumers for AWARDS. The Aide must be familiar with population.  He/she  will maintain daily census, updates evening and morning rosters, and make calls to the HASA/EPU to provide vacant rooms and receive new referrals for emergency housing.


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • High School Diploma or GED required. Associates Degree preferred.
  • 2 – 3 years of experience working in a large residential/institutional setting with a special needs population is required.
  • Strong interpersonal and organizational skills required.
  • Driver license preferred.
  • Bilingual preferred.


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