Services for the Underserved

  • Residential Aide

    Job Location US-NY-New York
    Homeless Services
    Regular Full-Time
  • Position Overview

    Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

    For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

    We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees. 

    The Residential Aide provides direct crisis intervention to residents and prepares incident reports of such intervention. The aide will conduct hourly house/room rounds, record time and findings in the communication log book on all shifts and issues verbal and written warnings to clients and assign appropriate consequences. The aide supervises residents’ participation in adult daily living skills and other recreational activities and conducts room inspections as assigned and needed.





    • High School diploma and five years appropriate related work experience.
    • Associate degree and two years work experience preferred.


    • Bi-lingual preferred.
    • At least one-year experience in a residential treatment setting.
    • Solid knowledge of domestic violence issues.
    • Able to handle crises, good interpersonal and communication skills.


    • Basic computer skills required


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