Services for the Underserved

Case Manager

Treatment Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.


For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.


We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Summary:

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs".



  • Provide case management to assigned caseload.
  • Develop and monitor individual service plans in conjunction with agency consumers.
  • Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up.
  • Assist agency consumers with problem solving and crisis intervention.
  • Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary.
  • Act as advocate for consumer as appropriate; encourage and support self- advocacy.
  • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
  • Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH.
  • Supportive counseling to agency consumers as needed.
  • Regular home visits and hospital visits, as necessary.
  • Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care.
  • Documentation of all services in compliance with agency standards
  • Assist with moves with consumers and staff; also include lifting, packing and cleaning
  • Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
  • Liaison to community based services and groups including civic, social service government, and business organizations.
  • Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
  • Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
  • This role is comprised of 40%-50% field work, travel is required.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelor's Degree in Human Services or related field required
  • Master’s Degree in Human Services or related field preferred
  • Two years experience with individuals with mental illness, substance abuse issues and/or a history of homelessness required
  • Working knowledge of various computer programs including e-mail,  Microsoft Word, Excel, PowerPoint and Windows Operating System
  • Bilingual English/Spanish a plus
  • The ideal candidate will be creative, innovative, open to change and willing to contribute new ideas





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