Services for the Underserved

Patient Navigator

Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees. 

The Patient Navigator for this project will be providing Case Management services for consumers in private shelters in Upper Manhattan and the Bronx. The ideal candidate will have experience with with Mental Health and HIV consumers.  The Patient Navigator will be responsible for direct, field based services to enrolled consumers. He/she will assist consumers with securing services for housing, medical care, nutrition and transportation.  Will assist consumers with relevant applications and other paperwork for benefits and support services. Conduct regular social services and benefits re-assessments and follow ups. Visit enrolled consumers at their homes, including at SRO Hotels, between regular clinic visits to reinforce treatment plans, provide appointment reminders, provide individual health education curriculum, coordinate transportation and health care needs and other follow up activities as warranted. Evening and weekend hours may be required.  This role is 100% field work.


 Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



  • High School Diploma or GED required; some college or degree preferred.
  • Experience working with people living with AIDS, homeless people and substance users required.
  • Bi-lingual preferred. Experience working within an outreach model preferred.
  • Drivers License preferred




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