Services for the Underserved

Case Manager

Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Job Functions

  •  Conduct intake process with new consumers within 24 hours of admission. This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures.
  • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
  • Assist consumers with the application process to obtain financial entitlements and medical benefits where appropriate.
  • Monitor and assess consumer progression/regression in behavior and/or appearance.
  • Facilitate group and individual counseling, workshops, psych education, and recreational activities.
  • Conduct room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
  • Provide comprehensive case management services to an assigned caseload of 18 to 22 clients.
  • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
  • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate.
  • Ensure that consumers attend meals and maintain appropriate nutritional intake.
  • Provide crisis intervention and address all emergency situations as appropriate.
  • Assist in building evacuation during fire drills and building emergencies.
  • Maintain CPR/First Aid Certification.
  • Maintain up to date, accurate, complete, and timely consumer chart documentation.
  • Facilitate discharge/transfer process and documentation of same.
  • Attend staff meetings, case conferences, group supervision, and trainings as needed.
  • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.




    • A minimum of one year experience working with chronically homeless individuals with co-occurring disorders.
    • Masters degree can be substituted for experience.
    • Bachelor’s degree in a Human Service field required.

    • Ability to work independently and as part of a team, to assist adult males of diverse ethnicities, backgrounds, ages, and sexual preferences.
    • Bilingual highly preferred.
    • CPR and First Aid certification a plus.



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