Services for the Underserved

Clinical Coordinator

Job Location US-NY-Brooklyn
Treatment Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Summary:

Enriched Crisis and Transitional Housing Services provides an innovative and unique model available for those individuals already in the community who are experiencing a behavioral health crisis that could be diverted from admission or readmission to inpatient care; and for short-term level of intensive behavioral health respite care for individuals being discharged from psychiatric hospitals -step-down program.  The Enriched Crisis and Transitional Housing Services will provide a warm, friendly, safe, and supportive home-like environment where individuals are taught to use new recovery and relapse prevention skills.


This is achieved through 24-hour peer support, self-advocacy education, self-help training, and mutual understanding. The staff offers people experiencing a psychosis-related crisis with a short-term (one day to two weeks) residential alternative that will allow individuals to maintain daily activities and connect with community-based services and supports, including primary care. The program will provide recovery oriented services incorporating Intentional Peer Support and other Evidence Based Practices.




  • Responsible for the overall administration and the day-to-day operation of the Crisis beds and services including promoting the safety, well-being and comfort of guests.
  • Provide leadership and supervision, policy and procedure development, staff recruitment, training and evaluation, budget monitoring, quality assurance and quality improvement activities, internal and external reporting.
  • Creating and maintain a healing, recovery-oriented, wellness and trauma-informed environment for guests;
  • Facilitate the identification, creating and development of services and activities to meet the needs of participants, consistent with the program model;
  • Oversee intake and discharge and utilization review activities;
  • Is responsible for creating, supervising, facilitating, and scheduling groups
  • Is responsible for ensuring that shifts are staffed, and for securing emergency coverage as needed.



Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • LMSW
  • Three (3) to five (5) years of management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use, preferred;
  • Excellent interpersonal skills; demonstrated ability to interact professionally with diverse staff, consumers, and other stakeholders
  • Strong administrative and organizational skills;
  • Previous experience working with adults with psychiatric disabilities utilizing the recovery model;
  • Commitment to peer support;
  • Ability to assess priorities and manage a variety of activities in a time­ sensitive environment and meet deadlines with attention to detail and quality




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