Services for the Underserved

Residential Aide

Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.



  • Manages the front desk, while monitoring the lobby, security office, building intercom system, and building security system.
  • Maintains room keys. Monitors the comings and goings of all consumers and records curfew violations.
  • Conduct admissions interviews, and complete all necessary documentation, as well as photograph consumers for AWARDS.
  • Must be familiar with population. Maintains daily census, updates evening and morning rosters, and make calls to the HASA/EPU to provide vacant rooms and receive new referrals for emergency housing.
  • Establishes and maintains appropriate staff/consumer boundaries and directs consumers to the appropriate staff member in order to address their needs.
  • Provides guidance and information to consumers around the daily activity schedule, House Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.
  • Monitors consumer behavior to ensure compliance with House Rules, Program Policies, and Procedures.
  • Monitors facility exterior and interior to ensure consumer safety, prevent damage, and/or theft of agency property, and to prevent fire, or other emergency/crisis situations.
  • Conducts periodic building inspections and makes the appropriate staff/manager aware of findings.
  • Responds to crisis and emergency situations and contacts the appropriate authorities, staff members, program management, and division management, as needed.
  • Conducts fire drills and building evacuations during emergencies and provides consumers with fire safety and prevention information as needed.
  • Record all incidents including but not limited to; fire, theft, destruction of property, consumer injury, endangerment, and death.
  • Maintains security logbooks and Incident/Internal Alert logbooks.
  • Provides guidance to consumers in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, and participation in support service activities.
  • Monitors consumers during activities taking place within the facility.
  • Participates in ongoing individual supervision, team meetings, case conferences, division meetings, and trainings, as appropriate, and as directed.
  • Adheres to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • High School Diploma or GED required. Associates Degree preferred.
  • 2 – 3 years of experience working in a large residential/institutional setting with a special needs population is required. Strong interpersonal and organizational skills required.



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