Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
- Provide day-to-day case management for households. Engage program participants by maintaining regular contact to monitor and track progress and response to services.
- Develop a comprehensive Housing Stability Plan with program participants to address all areas of need in an effort to work toward housing stability, while addressing: strengths, needs, abilities and preferences. Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
Commitment to open communication with program participant; ranging from updates on progress to sustainability to tough conversations about the barriers faced.
Respond to client needs promptly, accurately and with courtesy and respect.
Ensure that for the duration of their time in HUD Rapid Re-Housing program that the housing, employment, benefit issues are rapidly addressed and support services are adjusted as necessary to ensure client and/or family can maintain housing, economic stability or attainment of benefits.
Stay up to date on relevant resources in the community that may be helpful to program participants.
Communicate effectively with client’s service team to rapidly address and correct issues.
Assist program participants in identifying and accessing healthcare, employment/income supports and other supportive services as needed.
Ensure appropriate use of Temporary Financial Assistance.
Participate in supervision, attend required staff meetings and trainings, as well as contribute to team-based collaborative planning.
Meet with employment, benefit and housing teams on a weekly basis to stay current on program participants progress
Complete all appropriate reporting in HMIS and other systems as required.
Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
Performs comprehensive assessments on clients according to HUD and agency standards.
Advocate for clients and/or families with service providers and agencies in the community.
Work with Program Management towards ongoing improvement of service delivery mechanism and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services.
Initiates and completes case closure when appropriate.
Available for after-hours crisis response for intensive case management as needed.
Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
Complete other tasks as assigned by Program Management.
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays